These guys are awesome! I walked in looking for an ebike and it took me about a week to decide which one I wanted to buy. Dean,Xavier, and Kristy was very helpful with making my decision alot easier a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very helpful at selling a bike but post sales customer service is the pits. Gone a couple of times with my bike and get ignored until I say something. Also, had a tune-up done and found the controller... Vis mer
First time here , found it on Google. The place was pretty busy and the staff were running around serving all the customers. I purchased my first E Bike and had the pleasure of dealing with Jackson.... Vis mer
I got a very good deal with my first e-bike for model DX, I love the red color very much. It comes with a Bluetooth speaker which including FM radio. The speed and lighting system is also amazing. I... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
EMMO is a Canadian e-bike brand focused on helping riders across Canada find practical, enjoyable electric mobility solutions for commuting, recreation, and everyday use. Our lineup includes a wide range of electric bikes, from urban commuter models to fat tire and motorcycle-style options, designed to suit different riding preferences and lifestyles. Through our retail stores and dealer network, we support customers with product guidance, service, and after-sales assistance before and after purchase. Our goal is to make the buying process clearer and the ownership experience smoother, whether a customer is purchasing their first e-bike or looking for a model better suited to their needs. At EMMO, we place strong value on customer support, accessibility, and long-term service. We understand that choosing an e-bike is an important decision, so we aim to provide clear information, dependable warranty support, and responsive assistance throughout the ownership journey. We serve a wide range of riders, including commuters, leisure riders, and customers looking for an alternative way to get around. As a Canadian brand, we are committed to improving the e-bike experience through practical product selection, local support, and an established network that helps customers ride with greater confidence. We welcome customer feedback and believe reviews play an important role in helping us improve and helping future riders make informed decisions.
Kontaktopplysninger
438 Spadina Avenue Unit #2, M5T 2G8, Toronto, Canada
- 1-888-510-3666
- sales@emmo.ca
- emmo.ca
4,5
Enestående
496 anmeldelser
Har svart på 70 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This product is very usefull.
This product is very usefull.
From my point of view in a word supercalifragilisticexpialidocious
9. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Tareq,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Love the tracking system that they…
Love the tracking system that they have, fits in the bike well. Glad to have chosen this store. The service was reliable and the prices are fair for the items!
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Imtiaz,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
For an extended battery I cannot…
For an extended battery I cannot reccommend hornet more. It is amazing and i am glad to have made the decision to get one.
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Sorowar,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Excellent choice
Excellent employers and very helpful in explaining everything I need to know before I ride 👍
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Ty,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Came here to buy the second bike and…
Came here to buy the second bike and they did a great job on service. Especially, FaFa introduced me the bike function and had a test drive with her. The e-bike is an amazing experience I had so far.
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Matan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Thank you for all the help Dorin!
Thank you for all the help Dorin. EMMO EBIKES Vaughan has the best customer service!
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Ali,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Very slow pickup speed
I purchase the spurt pro with the Removable 48V/20Ah Lithium long range battery the bike as very slow pick up speed only can hit 28 km at it's best and looses charge fast they lie and said there's no factory date on the battery..every samsung battery as factory date.. ...very disappointed
Entry level e bike that's over price.
25. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Curtis,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
So far so good...now now
Fast forward from my August positive review and going from100kms to about about 1000 km I have put on my Ikong Pro. There has been a clicketting sound coming from the crank set that my retailer and Emmo Service team have not handled. I am about 1.5 hrs from the original retailer and have asked many times for a service shop in the KW area, but no help. Love the Bike, not so much the after sales service.
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Peter,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
Thank you to Waris Emmo Bikes downtown TO
I would like to thank Waris from the Emmo bikes downtown location in Toronto.
He was kind, patient, friendly and informative.
I was a wishy washy customer and was very on the fence about purchasing a bike.
After many days and chats i finally made up my mind to purchase an ebike.
Thank you Waris for working with me and your patience.
Absolutely great customer service.
So far I love my bike and will review it shortly , i just felt Waris deserved a review of his own.
21. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Michelle,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with myself at Emmo DT. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Poor Service - Trying to resolve for almost a year!
June 14, 2024 we ordered two EMMO electric bikes, the one bike was in stock, so we were upsold to the Monta Pro. We received our bikes mid to late July 2024. September 2024, we had emailed and called EMMO regarding the battery, which will not hold it's charge. We were told then that nothing could be done, now one year later the battery not charge. We paid $2,127.57 for this bike and to replace the battery I was quoted $790, however, when I go to place the order it comes up at $1,090 and still need to have shipping added. At this point, if we spend the $1090 for the replacement battery, we have a +/-$3,200 electric bike. At this point, we have an expensive piece of garbage to take to the dump. When we are striving to support Canadian Business, it appears that this Canadian Business is not concerned with goodwill. If EMMO would have dealt with our issue in September 2024, we would not have the current issue. I have noticed that the only reviews that EMMO/Trust Pilot seem to post are the good reviews. Unhappy customer and will share my frustration with anyone looking to buy an EBIKE
23. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Mark and Dierdrea,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Emmo staff answered all my questions…
Emmo staff answered all my questions both via email and phone before my purchase. I eventually settled on a Vegar Pro e-bike model. I’m very impressed with the fit and finish as well as the performance of the bike. Emmo shipped it quickly and every contact I had with the company has been positive and helpful.
18. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Greg,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Awesome product
Bike is wonderful to use with ease and comfort with everything you can use like a motorcycle!
30. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear James,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Cadillac of Emmo
Kon is the Cadillac of EMMO ebike ..the best by far
20. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Annette,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Overall I like it
I was a little disappointed that the blue Hivee wasn’t available, but I’m enjoying my white one. I can’t reach the cruise button while I’m riding though.
25. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Erin,
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are glad to hear about aspects of your experience that were positive.
We understand that there were certain aspects that fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable to us as we continuously strive to enhance our products and services.
We would be grateful for the opportunity to address any specific concerns you may have had and to improve upon the areas that didn't meet your expectations. Please feel free to reach out to us with any further details or suggestions you may have.
Thank you for considering Emmo, and we hope to have the chance to serve you better in the future.
Best regards,
WARIS from Emmo Sales Team.
accessories for emmo models only
So here is my review about my Paralo Pro 3.0. First of all let me say it is an awesome bike. me and my son love it and i also got my wife to love it too. we bought her a himiway escape pro. i did not buy a second bike from Emmo because of price and experience with them.
it started the month right after the purchase. it was said on the website that the tft color display was updatable via an app but they did not stipulate which one, so i never found it. The reason i wanted to update it was because the odometer was not reading mileages correctly. It read the kilometer 4 times less than it was so instead of 1000 kms like i did it read only 250 kms. After a lot of back and forth emails with tech service at emmo(six months later) they finally found which app actually worked. it did connect to the bike via bluetooth but i was never able to update it via the app and even tho i'm not a professionnal i get around electronics pretty good. so, exchanging email yet again with tech services at emmo they finally told me to send them the display unit so that they would update it manually.
of course it arrived there broken with a smashed screen(it still works tho). was it them or the transport i will never know but all this back and forth as a company they should have replaced it since it was not up to par with what was said on the website. i think it's false advertising if you ask me.
anyway now its back, it works, i taped it so no water would get in but at 200$$ the display i will wait before buying another. Speaking of buying another, if ever you think you can replace it with an aftermarket display you are wrong as Emmo made sure the connections was unique to there brand.
so thats my review... i dont think they deserve a 1 but its never gonna be a 5 star for me. hope your experience with them will be better.
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Francis,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : sales@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Very poor customer service
Very poor customer service. Kept referring to me as Ryan. Name on order and email clearly says Matthew. They sent me an OLD MODEL of the zone gts instead of the recent one they had in stock. The frame CAME WITH RUST ON IT!!! poor welds and unfinished welds which they seems to think is acceptable for a brand new bike and insist I use wd-40 to remove the rust. There shouldn't be any rust in the first place I live in British Columbia and we use SAND on our roads which DOES NOT CAUSE RUST!! I requested the speaker system for my bike and showed the one they sent me has no music speaker system and then they insisted on sending THE EXHAUST SPEAKER and offered 100$ on my next purchase after saying I will never buy anything from them again due to how poor their customer service is and how horrible of an experience I had.
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Matt,
We are truly sorry to hear about your less than satisfactory experience and we apologize for any inconvenience caused. At Emmo, we strive to provide top-notch products and excellent customer service, and it seems we fell short this time.
We would greatly appreciate the opportunity to rectify this situation and regain your trust. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Please send us an email at : info@emmo.ca
Thank you for your feedback, and we hope to serve you again in the future.
Best regards,
WARIS from Emmo Sales Team.
Customer service was great.
Customer service was great.
Knowledgeable
Making sure I understood and made sure I knew operation of scooter.
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear James,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Just bought my first e bike extremely…
Just bought my first e bike extremely excited to ride it home yay me
17. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Teigyn,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
emmo number 1
Hi I've bought emmo zone GTS brand new and loved it .. I've had daymak em2 ... Tao Leo and others .. but the quality and fast and easy parts you can buy from emmo don't compare with any other ebike shops .. Hamilton emmo has always treated me like v.i.p. and it's the only place I will go for my ebike purchases
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Alec,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
This brand has good reputation
This brand has good reputation, that is why I choose to buy from them. They are good as customers care and help their clients well.
12. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Emmo Electric Bikes Canada
Dear Rehan,
Thank you for your glowing 5-star review! We are overjoyed to hear about your positive experience with Emmo. Your feedback is invaluable to us.
Our commitment at Emmo is to deliver superior products and exceptional customer service. Should you have any inquiries or require assistance in the future, please do not hesitate to contact us. We are always ready to assist.
We appreciate your choice to shop with Emmo and look forward to serving you again in the future 😊🌟.
Warm regards,
WARIS from Emmo Sales Team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.