El Monte RV Anmeldelser 

Scammed. Was told I had to pay 1500 for burning man, ended up charging me 2000.

Drop-off and pickup was relatively easy, the staff is knowledgeable. The RV was in good condition for the burning man, except that the Awning stopped working after we picked up.

When we entered the store, maybe 11:45-ish, we were told there'd be a wait because staff just went to lunch. My wife and I said no problem, it's great there is a break for lunch given. And to this we got a grandstand speech, actually more a lecture, on how yes, the employees DID deserve a lunch break and they needed to eat, too. It was the strangest, most degrading *agreement* response I have ever witnessed and most certainly received. Just WTF.
The remainder of the rental experience was par for the course, the RV made strange noises once on the road but was safe. The grey tank level constantly read 2/3 full regardless of its remaining capacity. We were charged the entire $1500 cleaning fee even if we used the RV/truck wash recommended by El Monte themselves.
Summary - praise the workers when you meet them, make sure they've had lunch and maybe a nap so they're not so grumpy, do absolutely nothing to clean the RV before returning and budget the cleaning fee into your travels.

We had a great experience renting from El Monte RV! The entire process was straightforward, from pickup through return, and the staff were friendly, helpful, and made sure we understood everything before we hit the road.

The RV was clean, comfortable, and well equipped, and everything worked as expected throughout our trip. It gave us plenty of space and made traveling and camping so much more convenient and enjoyable.

Returning the RV was just as easy as picking it up, and the overall experience felt organized and hassle-free. We’d definitely rent from El Monte RV again for another road trip and would recommend them to anyone looking for an easy, comfortable RV rental experience.

El Monte in Dublin CA are real pros. Pick up and drop off were smooth and easy. It’s expensive but less than similar places in the area. And their honesty, clean vehicles, and smooth service set them
apart. We’ll back next year.

Thank you for such great communication, and a seamless pick up and drop off

2 things. First the drivers door weather molding came loose and would not stay on. Every time the door opened the rubber molding would be in the way. Second was the refrigerator started to get warm. Checked the tstat setting, I adjusted it lower and higher and it would not work. The food was getting warm had to stop and purchase an ice chest and ice throughout the week longs rental. Upon the return notified about the rubber molding and they just kinda shrugged it off. When I told them about the cooler, they concluded it was my fault for adjusting the thermostat and leaving it on the highest settting after I explained I adjusted after I noticed it was not cooling properly. Again they just shrugged it off like oh well. They didn’t have much to say about it either way.

El Monte was very responsive to any questions or concerns I had regarding rental. Into itself was very well mantained and clean. Wouldn’t hesitate to rent from El Monte again

We had a great experience with our RV rental during our family road trip through California and the Southwest.

Travelling by RV was a fantastic experience for our family. It gave us the freedom to visit so many amazing places and made the road trip itself a big part of our vacation.

We especially want to compliment the staff at the Los Angeles location. They were incredibly friendly, helpful and professional. The service and personal attention we received were excellent and really made a difference.

We would definitely recommend renting an RV here for a family road trip through the USA. Thank you for the great service and for helping make our vacation such a memorable experience!

We had a great experience renting a large class C RV from the Denver El Monte location. The RV was clean and in good order, and was exactly what we needed for our trip. The employee helping us, Justin, was extremely helpful and nice, despite the location being exceptionally busy.

Unsere Batterie im livingroom waren beide von Beginn an defekt und mussten repariert werden wodurch wir viel Zeit verloren haben
Der Rauchmelder ging öfter ohne grund los
Nach einem Regenschauer war die Matratze hinten feucht und darunter war schimmel

Major mechanical problems with the cooling system of the engine of our RV (R-254004)
-Three times the engine halted abruptly due to overheating . All 3 times we had to spend our precious holiday time to get the RV fixed. The 3rd time we were towed back to Denver, which was not a happy experience. The support from OnRoadCare service was insufficient; the phone numbers on the key tag did not work. Driving through very remote areas like deserts with an unreliable RV caused a lot of anxiety and stress.
On top of that, we also encountered the following problems:
-The fridge in the RV did not work. OnRoadCare service gave us a few suggestions to solve it, but those did not work. We bought cooling bags and we had to fill them with ice cubes every day.
-The side-view mirrors of the RV were not properly adjustable. We fixed this ourselves with a borrowed hex key.
-In the RV there was a constant smell of propane, even when the propane tank was switched off.
-We received messages from the dashboard that the oil needed to be changed soon.
-We often received messages from the dashboard that the tyres pressure was too low; it appeared to be a false alarm according to OnRoadCare Service, but it was very annoying.
After dropping off the RV we received little financial compensation.

Absolutely brilliant experience with El Monte RV Rentals. We honestly couldn’t have asked for better service.

A massive thank you to Sandra, who looked after us at check-in. My flight was late, we were having a nightmare getting our credit cards to work, and what could easily have turned into a stressful start to the trip was made so much easier because she was incredibly patient, friendly and helpful.

The RV itself was great and we had an amazing trip.

Then, just to finish things off in style, when we returned it I somehow managed to drop a crate of lager in the foyer and send bottles everywhere 😂 Definitely not part of the official RV return procedure! The staff just jumped in, helped clean everything up and were lovely about the whole thing.

Fantastic people, fantastic service and a genuinely great experience from beginning to end.

Would 100% rent from El Monte again.

5 stars — and an extra one for Sandra for surviving our check-in and my beer-related grand finale! 😂🍺

We have used this company twice with great results, the only negative is when returning the rv the additional extra payment were over priced.

Nice people, great service

The sign up and completion went very well. Josh at Art's RV was very helpful and thorough in his work to get me on the road.

Unit was worse than expected, related to El Monte standard. Mileage was high, most of furniture was aged, the linen kits and kitchen accessories were scarce. Check-in and drop-off staff was gently.

Great service and crew! I got there and was a little disappointed with the RV reserved for us, so I asked if I could change for a different one. They graciously accommodated with no real push back. Upon drop-off, the were drama free. Of course, I brought it back nice and clean, but some places still nit-pick, and they didn't which was great.

So reliable and underrated .. they are here to help other than causing issue for the renters , it's our second time and we will definitely come back .. staff are supper friendly