Great service and exceptional quality. Lovely my new olive mix cushions, they make my bland sofa look and feel so much more luxurious.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Cushion covers are very pretty, but the inserts have an extremely strong animal smell that does not go away. Not what you expect when you spend ~300£ at all, very disappointing
Over the moon with my Olive and Blush collection linen feather filled cushions - perfect for my newly decorated bedroom in shades of mauve and plum with oak furniture and a deep rose blush velvet head... Vis mer
Made 2 orders in 2 weeks I love them that much! Love the inspiration on their website. Makes life so much easier seeing the cushions in combinations. I ordered the covers both times and got inserts my... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.
Kontaktopplysninger
4A Broom Business Park, S41 9QG, Chesterfield, Storbritannia
- admin@ellenvaleinteriors.com
- ellenvaleinteriors.com
Soft furnishings for all homes...
4,6
Enestående
511 anmeldelser
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Extremely Poor Service
Extremely Poor Service – Order Never Received
I placed an order with Ellenvale Interiors which was never received. What has been even more disappointing than the missing order is the way their customer service team has handled the situation.
Instead of taking responsibility or investigating properly, I was spoken to in an extremely condescending manner and even asked whether I had contacted the police about the missing order — an absolutely ridiculous and inappropriate suggestion. Emails are rarely responded to, nothing is actioned, and there has been no meaningful attempt to resolve the issue.
I am really upset by this situation — I am out of pocket and I genuinely wanted the products I ordered. At this point, I am simply asking for a refund, which should have been processed already. If this matter is not resolved immediately, I will be escalating it to Trading Standards.
Based on this experience, I will not order from here again.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ellenvale Interiors
Hi,
We are sorry to hear you were unhappy with your experience. When a parcel is marked as delivered by the courier but a customer advises it has not been received, it is standard procedure for us to investigate before any resolution can be issued. This process is required by the courier and is not intended to be dismissive or condescending.
We have reviewed this case again and can see that the matter was investigated and subsequently resolved.
We always aim to act fairly and within the correct processes, and we are sorry this situation caused frustration.
Kind regards,
Ellenvale Interiors
Lovely quality
I purchased 5 cushion covers. Timely delivery and arrival. Beautiful quality and look great on my sofa. Only thing that didn’t make my review 5 stars was that I returned 2 covers as the colour wasn’t what I’d expected from seeing the photos online. Other than that I’m really pleased with my purchases and would buy again.
2. januar 2026
Svar fra Ellenvale Interiors
Hello.
Thank you for taking the time to leave a review. We are really pleased to hear you loved the quality of the cushion covers and that they look great on your sofa. We also appreciate your feedback on the colour and are glad to hear you would shop with us again.
Many thanks,
Ellenvale Interiors
Cushions are amazing
Cushions are amazing, lovely quality, and exactly how they appear on the website. Would 100% recommend and will be buying more in the future
5. januar 2026
Svar fra Ellenvale Interiors
Hey Michaela
Thank you so much for your kind words. We are delighted to hear the cushions were exactly as expected and really appreciate the recommendation. We look forward to welcoming you back again.
Many thanks,
Ellenvale Interiors
3 pack duck feather filled cushions
Great communication throughout, fast delivery and lovely cushions.
4. januar 2026
Svar fra Ellenvale Interiors
Hi Alison
Thank you so much, we are really pleased to hear you were happy with the communication, delivery, and cushions.
Many thanks,
Ellenvale Interiors
Svar fra Ellenvale Interiors
Thank you so much for the lovely feedback! :)
Svar fra Ellenvale Interiors
Thank you so much for the lovely feedback!
Amazing cushions and covers…
I ordered 2 feather cushions and covers and im absolutely delighted with them . Such great quality . Easy to order and they came really quickly . Ill be ordering more . Well done girls keep doing what yiur doing
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ellenvale Interiors
Hello!
Thank you so much for your lovely review. We are delighted to hear you are happy with the quality and that everything arrived quickly.
Many thanks,
Ellenvale Interiors
The quality of bed throw I ordered is…
The quality of bed throw I ordered is amazing, really beautiful design and quick shipping! I love this shop and will be back for cushions sometime soon!
6. januar 2026
Svar fra Ellenvale Interiors
Hello!
Thank you so much for your lovely feedback. We are so pleased you love the bed throw and that it arrived quickly.
Many thanks,
Ellenvale Interiors
Quality and style of the cushions is…
Quality and style of the cushions is first class!!
6. januar 2026
Svar fra Ellenvale Interiors
Thanks for the lovely review Karen!
Excellent customer service and a…
Excellent customer service and a beautiful product. The cushion covers that I ordered are very well made and the fabric is excellent quality. They are very well priced and certainly look far more expensive than they actually are. I am delighted and will definitely use Ellenvale Interiors again.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ellenvale Interiors
Hey Christine.
Thank you for such a lovely review. We are really pleased to hear you were happy with the quality, pricing, and our customer service.
Many thanks,
Ellenvale Interiors
Lovely products
Lovely products, my second order and will definitely be ordering more. Shipping time is brilliant too!
2. januar 2026
Svar fra Ellenvale Interiors
Hi Hayley!
Thank you so much for your continued support. We are really pleased to hear you were happy with your order and the delivery.
Many thanks,
Ellenvale Interiors
Amazing quality cushions
Amazing quality cushions. I’m so pleased with my purchase. Have already ordered another one. Will definitely be coming back again and again!
4. januar 2026
Svar fra Ellenvale Interiors
Hey Kathryn
Thank you so much, we are delighted to hear how happy you are with your cushions and that you have already placed another order.
Many thanks,
Ellenvale Interiors
Absolutely gorgeous cushions
5. januar 2026
Svar fra Ellenvale Interiors
Thank you so much for the lovely review! :)
Really lovely cushions and great…
Really lovely cushions and great quality. I ordered 6 and have had compliments on them from friends ☺️
Good company, will buy from them again
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ellenvale Interiors
Hey Rebecca.
Thank you so much for your lovely review. We are so pleased to hear the cushions have had such great compliments and that you were happy with the quality.
Many thanks,
Ellenvale Interiors
Svar fra Ellenvale Interiors
Thanks Rachel :)
Beautiful cushion covers.
Beautiful cushion covers and exactly what I hoped for in quality and colour. They look great on my sofas.
11. september 2025
Svar fra Ellenvale Interiors
Hi Veronica.
Thank you so much for your lovely feedback. We are really pleased to hear the cushion covers were exactly what you hoped for and look great on your sofas.
Many thanks,
Ellenvale Interiors
Beautifully packaged
Beautifully packaged. Very good quality and exactly what i wanted.
31. desember 2025
Svar fra Ellenvale Interiors
Hey Maria.
Thank you so much for your lovely feedback. We are really pleased to hear everything arrived beautifully packaged and exactly as you hoped.
Many thanks,
Ellenvale Interiors
Not quality I expected & expensive returns
I was disappointed with the quality of some of the products, particularly the cushion lining was very crunchy and noisy. I also found the colours to differ from what is shown on the website.
Returns are at your own expense, and when the DPD portal didn't work, I was forced to organise my own return costing nearly £10.
I found the customer service team very condescending and unhelpful.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ellenvale Interiors
Hello.
We are sorry to hear you were disappointed with your experience. As outlined on our returns portal, return postage costs are the responsibility of the customer and our DPD returns portal is available for UK returns only.
When the portal cannot be used, customers are required to arrange their own return, and unfortunately we are unable to cover return fees in these circumstances.
We appreciate you taking the time to share your feedback.
Kind regards,
Ellenvale Interiors
Really helpful customer service when I…
Really helpful customer service when I realised I’d made the wrong purchase. Lovely cushions, thanks so much!
2. januar 2026
Svar fra Ellenvale Interiors
Hey Jenny.
Thank you so much for your kind words. We are really pleased we could help and that you love the cushions.
Many thanks,
Ellenvale Interiors
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