An absolute disgraceful service. Ordered a number of products from these guys and close to launch they decided to breach the terms and conditions by cancelling 95% of the order. Worse still, they didn... Vis mer
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Great shop with an amazing staff. I have never been disappointed with my visits to Elemental Cards - they have a wonderful variety of products including sealed and singles. They are always very helpfu... Vis mer
Incredible team. They were so helpful and understanding when our 5 year old wanted a particular card, two staff members spent time finding them for us. Couldn’t be more impressed or grateful, wi... Vis mer
Incredible little shop doing incredible things! All the guys in there are super friendly and knowledgeable. Couldn’t recommend a better place to go if you’re looking to get into various hobbies or i... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Elemental Cards is more than just a shop, it’s a community hub for collectors, players, and families. From the very beginning, we set out to create a welcoming, inclusive space where everyone can enjoy the magic of trading card games, whether they are seasoned collectors or complete beginners. Our store is known for its friendly atmosphere, knowledgeable staff, and a commitment to fair play and education. We host regular events including trade nights, tournaments, deck-building classes, and our unique “Sips n Rips” evenings, giving people of all ages and skill levels a chance to connect. We also support the local community by offering free events for kids, donating prizes, and even giving free packs to Reading FC fans wearing their shirts. Our online store mirrors the in-store experience with clear categories, competitive prices, and fast shipping. We work hard to make sure our customers feel valued, whether they are buying a single booster pack or a full case. At Elemental Cards, it’s about more than just selling products, it’s about creating memories, teaching valuable skills, and making trading card games accessible, exciting, and fun for everyone who walks through our doors or visits us online.
Kontaktopplysninger
Storbritannia
- elemental.cards
4,5
Enestående
31 anmeldelser
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Great shop with an amazing staff
Great shop with an amazing staff. I have never been disappointed with my visits to Elemental Cards - they have a wonderful variety of products including sealed and singles. They are always very helpful and patient and go out of their way to provide excellent service to their customers and community.
4. juli 2026
Anmeldelse skrevet uten oppfordring
An absolute disgraceful service
An absolute disgraceful service. Ordered a number of products from these guys and close to launch they decided to breach the terms and conditions by cancelling 95% of the order. Worse still, they didn't refund immediately, meaning I've now incurred fees on my credit card. I shall be looking into this matter further. I'll never use them again and recommend anyone placing orders with these guys in the future do so with the understanding that your order may be cancelled to avoid disappointment. I find it thoroughly disgraceful these guys would sell products that they don't yet have confirmed by their distributors. Be warned.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elemental Cards
Thank you for taking the time to leave a review, Edward.
We’re genuinely sorry that your experience was disappointing.
The order you’re referring to relates to the recent Disney Lorcana: Attack of the Vine release, where distributor allocations were unexpectedly reduced shortly before launch. Across the previous three Lorcana releases we had received over 100 cases, so based on our allocation history we had every reason to believe we would be able to fulfil all customer orders. Unfortunately, our allocation for this release was cut by more than half after pre-orders had already been accepted.
As a result, we made the difficult decision to limit every delivery address to a maximum of one case, allowing as many customers as possible to receive product rather than cancelling some customers entirely. We honoured every remaining case at the original pre-order price of £380, despite the product increasing significantly to over £600 in value before release.
We completely understand your frustration, and we appreciate that having part of an order cancelled is disappointing. However, this was not a decision we wanted to make, nor was it one that benefited us. It was simply the fairest way to distribute the stock we were allocated. As a collector myself, I have absolutely no product to open, so I fully understand your frustration.
Regarding your refund, it was processed as soon as the allocation changes were confirmed. Depending on the payment method and card issuer, refunds can sometimes take several working days to appear, which unfortunately is outside our control.
This experience has led us to make a significant change to our business. To ensure customers are never put in this position again, we have taken the decision to stop accepting online pre-orders for Lorcana products until distributor allocations become more reliable.
We’re proud that this is the first time we’ve had to reduce customer allocations due to supplier shortages, and we sincerely hope the wider hobby returns to a point where situations like this no longer occur.
Great Shop, staff, & stock
Staff are very knowledgable and helpful. Great stock for multiple different games. Very friendly store with very reasonable prices
1. mai 2026
Anmeldelse skrevet uten oppfordring
Just... Spectacular !
Honestly, the best staff, the best community with the best people around. Such an incredible atmosphere. 🙏🏾
20. mai 2026
Anmeldelse skrevet uten oppfordring
Fantastic shop for all your Pokemon needs
Fantastic shop for all your Pokemon, Lorcana, football and war hammer needs. I visit every week and always made to feel welcome. Great community, great people and great deals!
20. mai 2026
Anmeldelse skrevet uten oppfordring
Delighted
Got the cards i was hoping for like they read my mind! Excellent selection of other cards too really usefull product, will defo purchase again, great value for money for what you get, brilliant!
27. mars 2026
Amazing pokemon cards!
my 12 year old son had a great time he spent all 100 pounds of bday money and bought amazing graded cards i would recommend going there the service is wonderfull
21. mars 2026
Anmeldelse skrevet uten oppfordring
Incredible team
Incredible team.
They were so helpful and understanding when our 5 year old wanted a particular card, two staff members spent time finding them for us.
Couldn’t be more impressed or grateful, with an incredible collection of Pokémon cards.
We will be back, it’s our new favourite shop.
Highly, highly recommend. The best customer service I’ve seen in years
8. mars 2026
Anmeldelse skrevet uten oppfordring
Great service as always.
29. januar 2026
First time using the site and very…
First time using the site and very impressed. Super quick delivery and pristine product - I really like the protective box used to carry the ETB!
2. januar 2026
Highly recommended
Highly recommended. My packs of cards arrived the next day and extremely well packaged. They even threw in a couple of top loaders. I will certainly be getting all my future purchases from this company. A very happy customer
7. november 2025
Anmeldelse skrevet uten oppfordring
Friendly staff, great prices, lots of fun.
Attended a Lorcana evening at Elemental Cards. Staff were incredibly friendly, even played a few games with us.
The store stocks some really cool items at great prices and also sells singles trading cards.
I will definitely be going back regularly to support this small business.
5. november 2025
Best TCG shop in the area
Lovely staff and a great selection, can’t ask for more from your local tcg shop
4. oktober 2025
Great experience
Great experience. Great communication and delivered fast, I'll be ordering from them again.
26. september 2025
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