Unbelievable, how many you haven't managed to discover, at my age I've had all kinds of perfumes. I can tell you that this company will make you very happy, it has many strong shades, I'm sure you hav... Vis mer
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This time around there was an issue with getting through customs. I reached out to Electimuss customer service to ask questions. They responded timely. Unfortunately, once I received the items one h... Vis mer
Received my samples well packaged. I use one sample per day. Yesterday my choice was Capua. This was my fourth sample used thus far and Capua is stunning for me. The weather was very breezy here and I... Vis mer
Electimuss is an interesting brand. The bottles are gorgeous. The speed of delivery and customer service is excellent. There was a special offer of free shipping with the discovery set. But, the bon... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Electimuss London is a founder-owned, luxury niche fragrance house. Our mission is to create daring, opulent and passionate scents, for lovers of fragrances who seek and appreciate the best in quality, creativity and individuality. We are independent and not afraid to do things differently. Founded in 2015, Electimuss has built a strong international presence in more than 50 countries with new territories being opened every year. Electimuss means “to choose the best,” and our fragrances live up to our name, using only the highest quality ingredients to create luxurious experiences through scent. We entice and encourage people to explore and delight in the sensory pleasures of our perfumes as a powerful form of identity and self expression. Electimuss only works with perfumers of the highest skill and ingredients of the rarest and most exceptional quality. We have created an exciting and diverse portfolio of 25 intense and indulgent fragrances across six collections. We also stock travel atomisers, discovery sets and luxury boxes which beautifully present three 100ml bottles of fragrance, and hair mists in our best-selling scents.
Kontaktopplysninger
Whittle Road, Meir Park House., ST3 7TU, S-O-T, Storbritannia
- 07858 102549
- client_care@electimuss.com
- electimuss.com
4,5
Enestående
158 anmeldelser
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very dissatisfying delivery time
Although not in your control, this order is complete disappointment. It was ordered on 29/AUG and promised delivery in 3-5 Business days at order screen, today the shipment is still not delivered. It was a birthday gift and although i allowed double than the maximum delivery period promised - 10 business days and looks like it will not be delivered even after two discussions with FedEx.
1. september 2025
Svar fra electimuss.com
Thank you for your feedback, and we’re truly sorry for the disappointment and inconvenience caused by the delivery delay. We completely understand how frustrating this must have been, especially as it was meant to be a birthday gift.
While the delay was outside of our direct control, we take your experience very seriously and will follow up with FedEx to understand what went wrong.
Electimuss is simply a top tier brand
Electimuss is simply a top tier brand
The quality of the fragrances is outstanding, bold, refined, and full of character. But what really sets them apart for me is the customer service.
I reached out with a specific request about sample sets, and not only did I get a friendly and helpful reply, they also went the extra mile to make it happen. No hassle, no vague replies, just clear communication and great service.
It’s rare to come across a brand that delivers both a great product and a great experience, and Electimuss does exactly that. Highly recommended.
19. august 2025
Svar fra electimuss.com
Thank you so much for this wonderful review! We're delighted that both the fragrances and our service made such a strong impression — going the extra mile for our customers is always our pleasure. Your kind words and recommendation truly mean the world to us!
Svar fra electimuss.com
Thank you! We're so pleased you enjoyed the perfume and our service!
Svar fra electimuss.com
Thank you! We're thrilled you loved the product, packaging, and speedy delivery!
Svar fra electimuss.com
Thank you! We're so glad you enjoyed the packaging and product, and that everything arrived right on time!
Svar fra electimuss.com
Vielen Dank! Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und unseren Düften so zufrieden sind!
Great fragrances with attentive customer service.
The website is very user friendly, customer service is very attentive when questions are asked and relay information or recommendations based on your inquiry or purchase, I highly recommend the brand fragrances are excellent-great customer service is always a plus.
30. juli 2025
Svar fra electimuss.com
Thank you so much! We're delighted you’re enjoying the fragrances and that our customer service made a positive impression — your recommendation truly means a lot to us!
Kudos to Electimuss!
Kudos to Electimuss!
After a missed delivery in the UK, you ensured my order reached me in Nigeria in less than 48 hours, with no added cost.
This is what exceptional customer experience looks like—quiet excellence, prompt execution, and a brand that truly values its clients.
You didn’t just deliver a fragrance—you delivered trust and won a loyal customer.
Well done and thank you, team Electimuss.
23. juli 2025
Svar fra electimuss.com
Thank you so much for your incredibly kind words! We’re truly honoured by your trust and support. It means the world to us to know that we could turn things around and provide the level of service you deserve. We're thrilled to have you as part of the Electimuss family!
It arrived safely
I was impressed by the wonderful packaging.
The scent is also marvelous.
15. juli 2025
Svar fra electimuss.com
Thank you! We're so pleased you loved the packaging and the scent — it means a lot to us!
Best customers care
14. juli 2025
Svar fra electimuss.com
Thank you! We're so glad to hear that — your support truly means a lot to us!
Svar fra electimuss.com
Thank you! We're so glad to hear that — it means a lot to know you're enjoying the scent!
Tutto sommato discreta esperienza
Tutto sommato discreta esperienza, purtroppo addebitare le spese di dogana al cliente non è di gran classe. Ho acquistato nel Regno Unito in altre profumerie piu' o meno famose e non è mai successo!!! Una grave pecca!!!
10. juli 2025
Svar fra electimuss.com
Grazie per aver condiviso il suo feedback. Ci dispiace sinceramente per la delusione riguardo alle spese doganali — capiamo perfettamente quanto possa essere frustrante.
Purtroppo, dopo la Brexit, le importazioni dal Regno Unito verso l'UE sono soggette a IVA e dazi doganali imposti dalle autorità locali. Tuttavia, stiamo attualmente rivedendo il nostro processo e, per tutti gli ordini superiori a £300, offriamo ora un rimborso fino al 20% del valore dell’ordine per contribuire a coprire questi costi.
Apprezziamo davvero il suo supporto e speriamo di poter offrirle un’esperienza migliore in futuro.
Not Just A Great Fragrance!
My Imperium smells and performs like a high end fragrance should!
As for the experience…fast shipping, choice of complimentary samples, excellent packaging and presentation.
Totally satisfied customer.
6. juli 2025
Svar fra electimuss.com
Thank you so much! We're delighted to hear you're loving Imperium and had a great experience from start to finish — that means a lot to us!
Perfection as always this is my…
Perfection as always this is my favourite perfume house will always buy.
3. juli 2025
Svar fra electimuss.com
Thank you! We're truly honoured to be your favourite — your continued support means everything to us!
Brilliant indie perfume house with amazing fragrances, super cool bottles and great customer service
Brilliant perfume house
3. juli 2025
Svar fra electimuss.com
Thank you so much! We're thrilled you’re enjoying the fragrances, bottles, and service — your support means the world to us!
Svar fra electimuss.com
Thank you! We're so glad you're enjoying the fragrance and that it arrived quickly — that lasting scent is exactly what we aim for!
Svar fra electimuss.com
Thank you! We're so glad you're enjoying the scents — and if you need any help choosing where to begin, we’re always happy to guide you!
Great
Longevity**: Exceptional—lasts 10+ hours on skin and even longer on clothing.
- **Sillage**: Strong but not overpowering; it commands attention without being intrusive.
25. juni 2025
Svar fra electimuss.com
Thank you! We're so pleased you're enjoying the performance and balance that kind of lasting impression is exactly what we strive for!
Svar fra electimuss.com
Thank you! We're so glad you enjoyed the service, packaging, and delivery — it means a lot to us!
Loved the Discovery set
Loved the Discovery set! I will order Imperium in a full size bottle.
16. juni 2025
Svar fra electimuss.com
Thank you so much! We're thrilled to hear Imperium impressed you and that the whole experience met your expectations — your satisfaction means everything to us!
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