Had issues with web payments not working, spoke to Lorna at Opayo support, she was so helpful and understanding. With her advice I contacted our web site designer and the fault was found, he re-wr... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Connected Fast / Spoke to someone who understood what I was saying - provided solutions quickly Professional/Polite/Friendly All solved
I don't write reviews unless I'm genuinely impressed. Debbie at Elavon in Newcastle was a superb agent dealing with my merchant account application with genuine care and enthusiasm. The whole proces... Vis mer
I was really worried when we were unable to process cards following a server change, but the help from both Stewart and Ross had us up and running again very quickly. It's a treat to speak to techsup... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Kontaktopplysninger
125 Old Broad St, EC2N 1AR, London, Storbritannia
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4,5
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This response was not helpful
This response was not helpful. We do not have a card terminal we only have card holders throughout our companies! your response was not appropriate.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Andem was extremely helpful and…
Andem was extremely helpful and resolved my issue this morning.
6. juli 2026
Highly Recommended for Business Payment Solutions
I've had a great experience with Elavon. Their website is well designed, easy to navigate, and makes it simple to find the right payment solutions for businesses of all sizes. The information is presented clearly, and it's easy to compare services such as card machines, online payments, and payment gateways.
What really stands out is their focus on secure, reliable payment processing and the excellent customer support available when you need it. The site is professional, informative, and gives confidence that you're dealing with an experienced payment provider.
Overall, I would highly recommend Elavon to any business looking for dependable payment solutions and a straightforward user experience.
3. juli 2026
Very Helpful in resolving the issue…
Very Helpful in resolving the issue which turned out to be the customer card frozen
3. juli 2026
Brilliant Customer Service
The Customer Service Advisor Tim Smith was very helpful and talked me through what i needed to do inorder to resolve my login and my colleagues login issues.
2. juli 2026
Johan was great person and easy to talk…
Johan was great person and easy to talk to. He was patient and respectful and sportive. Thank you
2. juli 2026
The professionalism of the company and…
The professionalism of the company and ease of communication.
1. juli 2026
Andem was Determined to resolve query, patient and polite
Less than 5 mins waiting time to speak with someone.
Andem was polite, patient and knowledgeable.
He was determined to resolve my query
30. juni 2026
I telephone Opayo and spoke to 4…
I telephone Opayo and spoke to 4 different people and all of them were extremely helpful and have sorted all my problems out for me.
30. juni 2026
Excellent customer service
Very helpful with clear easy to follow instructions. got through to the correct person straight away.
24. juni 2026
Got myself locked out
Got myself locked out. Daniel was extremely helpful and patient taking me through the various steps to reset everything.
24. juni 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Beware when using this company to pay…
Beware when using this company to pay someone. They will take your payment but will not help when something goes wrong. Looks like I've lost over £400. They took the money but will not accept responsibility.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #72642, and Merchant ID (MID) so we can assist. Kindly, ^Ryan
I’d give this zero stars if an option
I’d give this zero stars if an option
Extremely poor Helpdesk unless your lucky enough to get a uk operator
Sales / account manager who drops you like a fly once you sign up - ignores emails and doesn’t answer or return calls
Worst Epos company ever
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for taking a moment to share your experience with us, George. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 72627, and we will call you directly to assist. We look forward to hearing from you. Kind regards. ^Heather
They didn’t pay yet my transaction in…
They didn’t pay yet my transaction in has been 3 days. Usually next day i should receive my money. Since i closed my account with them they didn’t pay out my money. I wish I would never signed with them. Now I will raise complaining to the citizen advice and FOS. They shouldnt opérate in uk
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #72528, and Merchant ID (MID) so we can assist. Kindly, ^Ryan
I took a two week to Lagos not resolved Yet di no change in my original review
I took a two week to Lagos. While I installed am app called OPay the appeared to be working with an inside man as he could see my screen he said the call was about increasing my limit. He ended up stealing about 10 ukp. Too me they are part of the scam. And should be removed from the net
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for sharing your feedback, Jay. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #72490, and Merchant ID (MID) so we can assist. Kindly, ^Ryan
Do not use
Do not use! They have charged me the incorrect fees for 4 months. Despite me calling them several times and raising an official complaint they still haven’t given me a refund despite admitting in writing they are overcharging! As a small independent business being over charged over and over again impacts us. Trying to get hold of their complaints team is a joke, been on hold for 30 minutes and no one’s answered. I’ve emailed and no reply. Disgusting service for a customer who’s been with you for 4 years.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Elavon UK
Thank you for taking a moment to share your experience with us, Carly. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 72430, and we will call you directly to assist. We look forward to hearing from you. ^Heather
Very helpful thankyou
18. juni 2026
Great fast response to my query
Great fast response to my query. Resolved the issue at a pace that suited my understanding. Daniel was extremely helpful.
17. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.