Had issues with web payments not working, spoke to Lorna at Opayo support, she was so helpful and understanding. With her advice I contacted our web site designer and the fault was found, he re-wr... Vis mer

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Connected Fast / Spoke to someone who understood what I was saying - provided solutions quickly Professional/Polite/Friendly All solved
I don't write reviews unless I'm genuinely impressed. Debbie at Elavon in Newcastle was a superb agent dealing with my merchant account application with genuine care and enthusiasm. The whole proces... Vis mer
I was really worried when we were unable to process cards following a server change, but the help from both Stewart and Ross had us up and running again very quickly. It's a treat to speak to techsup... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Kontaktopplysninger
125 Old Broad St, EC2N 1AR, London, Storbritannia
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
excellent service from Kaitlin.
excellent service from Kaitlin.
She made everything straightforward.
Such a helpful member of staff thankyou
Daniel was very patient
Daniel was very patient, helpful and knowledgable, most grateful for his top marks assistance.
thankyou
Problem Solved Quickly
Simon solved our problem quickly and efficiently. He was polite and a pleasure to deal with
Friendly and speedy support!
I called the support line twice today and dealt with Amir and Andem who were both extremely helpful and resolved my queries very quickly.
New Portal
They have been extremely helpful in getting my access issue to the new portal resolved and, had it been fully resolved from my first contact and I not had to chase it up to get it completed, they would have received 5 stars.
I called up frustrated and left the…
I called up frustrated and left the call delighted.
Service
Finally got a long standing issue resolved after one conversation with Keith, great customer service!
Lorna really looked after me and guided…
Lorna really looked after me and guided me through the process - Cannot recommend her more highly
Bruker kanskje KI til å svareVis mer
OPAYO / ELAVON AVOID
Horrific company to deal with, 3 months to get account shut down. Opayo said it was Elavon, Elavon said it was Opayo I needed to speak to. After months of them charging me £120 a month + fees for not using the service... I finally got through to a human being with some common sense and got the account shut down. Now months later getting collection letters for £58.32 final balance which was paid MONTHS ago! Horrible company, bad customer service. The actual payment processing looks like it's running on windows XP or 95 incredibly dated bit of kit they charge a fortune for. Switched to WORLDPAY amazing customer service and a fraction of the price £19 a month and lower fees. Save yourself hassle with this company just go elsewhere. Also ran through complains service, didn't care so will be proceeding with financial services ombudsman. Hopefully they will be held to task.

Svar fra Elavon UK
Caitlin was so patient and extremelly…
Caitlin was so patient and extremelly helpful
Without her persistance this would never have been sorted out
I am giving her more than 100% as she went above and beyond and deserves aq medal.
What an excellent anbassadore for your Company a gold asset
Thank you so very gratefull
Mrs. Newland
Helpful as ever!
Always Fantastic Support!
Always fantastic support from Elevon/Opayo - The support team is always on hand and solves most issues over the phone with no delays.
Over the last few days I've had conversations with Daniel and Tim. Both have been super helpful and easy to talk to.
Problem solved
I don’t use the portal often and struggled to find what I needed. Daniel took me through each step and I appreciated his patience and friendly attitude.
profesional
Johan was very helpful with our query today. You can tell he is knowledgeable with transaction queries.
I had an issue when I had locked myself…
I had an issue when I had locked myself out of my admin panel, but once i got through to your agent he sorted it out and explained everything in very easy steps.
Anmed was very helpful and patient
So nice to talk to a British person I could understand
A really nice british gentleman answered my call and couldnt have been more helpful. It was so lovely to talk to someone who I could understand and who was friendly and sorted my log in problem with no stress at all..
Ross was very helpful and solved my…
Ross was very helpful and solved my issues straight away. Can't thank him enough.
Easy to deal with Opayo Service...
Spoke to Andem who helped me with updating an IP address on our account. It took a while to get the correct login but that was my fault and Andem still helped me with that.
He was calm and polite. Thank you very much for helping me.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







