Edward Mellor Anmeldelser 

164
•
TrustScore 4 av 5

3,9

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Se hva andre synes

Vurdert til 4 av 5 stjerner

My experience with Edward MELLORS . was good from start to finish Once I had sold Natalie Jenkins at Hazel Grove office kept me very well informed. If I rang with any queries and I was unable to spe... Vis mer

Vurdert til 5 av 5 stjerner

We had a great experience with all the team at Edward Mellor but a big shoutout to Natalie Jenkins who was amazing to deal with, she kept us informed and talked us through the process. I would highly... Vis mer

Vurdert til 5 av 5 stjerner

Kate Freer from Stockport auction sales is amazing, she helped us with our first auction. Couldn’t thank her enough. She helped us throughout the process, understanding what we needed to do up until w... Vis mer

Vurdert til 5 av 5 stjerner

Brilliant experience with Edward Mellor. We had a lengthy process to finding an onward house after accepting an offer on ours. Natalie Jenkins handled us professionally and kindly, so much so our bu... Vis mer

Informasjon om virksomheten

  1. Eiendomsmegler

Skrevet av virksomheten

The home of property in Stockport, Tameside and Manchester - including Estate and Letting Agents, Property Auctioneers, and Mortgage and Insurance specialists. We have been successfully been selling properties across Greater Manchester for over 30 years.


Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

164 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,9

Alle anmeldelser

(164)

31 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Edward Mellor is one of the best

Edward Mellor is one of the best estate agent In Manchester. I meet with Einar Perdomo few time so he is a great person and very good photographer and he know when he going and he is helpful person so he advise you about everything to sell your house very quick. I meet Edward Mellor Droylsden branch last week and I seen all staff there so they are very kind and friendly and they help to fine quickly buyers. I advise every body if they sell your property go with Edward Mellor.

2. mai 2025
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Vurdert til 1 av 5 stjerner

Omg DON'T USE THEM AVOID!!

Omg DON'T USE THEM AVOID!!! selling properties that vendors dont have right to sell dont tell u small print just want sales no matter what pressure tactics and sadly apprently am not the only person whos has been threw this not good enough terrible experience 😣

21. mars 2025
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Svar fra Edward Mellor

To Debra,

Thank you for sharing your feedback. We're truly sorry to hear about your experience and appreciate you bringing these concerns to our attention.

We take all complaints very seriously, especially those involving transparency and ethical standards. It is never our intention to mislead or pressure any client, and we are committed to ensuring that every property we list has been thoroughly vetted for proper ownership and legal saleability.

Please contact us directly at auction@edwardmellor.co.uk so we can discuss the situation in more detail.

Your experience does not reflect the standards we strive to uphold, and your comments will help us improve moving forward.

Many Thanks,

Louise Buttery
Head of Property Auction

Vurdert til 5 av 5 stjerner

I had a lovely experience with Edward…

I had a lovely experience with Edward Mellor. After being failed by another estate agent I approached Edward Mellor to sell my house. Einar Perdomo was very understanding and was quick to arrive to our house, he was able to take very good photos and 360 of the house, I was surprised how quickly he was able to create the advert for our house. Edward Mellor was quick to find buyers and definitely recommend them if you are planning to sell a house in Gorton area.

3. april 2025
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Vurdert til 5 av 5 stjerner

Great purchasing experience so far!

Tileasha has been great with helping us purchase a property! She was able to work around our busy schedules to insure we could view the property twice before making an offer! Tileasha has been quick to respond and has kept us up to date every step of the way so far!

8. april 2025
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Vurdert til 1 av 5 stjerner

Stay very clear of the sales people within this business.

STAY CLEAR - scamming, miss-selling sales people and useless customer service.

I sent a complaint email on 24th of February and have still received no response.

I have recently started a purchase with Edward mellow and was contacted to advise the offer had been accepted and if I would like to speak to someone about a conveyancer for the sale.

I said I would like to speak to someone and arranged a call back for the next day, at this point I had received a quote for conveyancing for £1000 from a comparison site. On Monday the 17th of February at around 4.40pm I spoke to someone on the phone, they quoted on the phone that the conveyancing cost would be £1800 with Edward Mellor, I went on back on the phone and said I had found something cheaper, Once I stated this the quote was then reduced to £1570 with a discount, On the phone I was told that this would be a ‘’Fixed’’ cost and would not receive any other charges apart from bank charges (Looking at my quote, an extra £45). I was told that this would be a ‘’Fixed cost, So I would expect that would be all I was due to pay. I asked them to give me a call back the next day, they called me back at 12:23 on Tuesday the 18th of February, I made the decision that I was happy to go ahead with this although it was more expensive it included searches + the ease of dealing with one person/company. Once I confirmed this, I paid the £25 fee.



I am extremely unhappy and feel I have been miss sold, since then I have received a further Document of the solicitor stating the total charges would be £2250 (This is before they have done Anything!), So this ‘’Fixed’’ cost was absolute nonsense. I have spoken to the solicitor about this, and they have said this is not the first occasion that they have experienced this with yourselves and the word ''Fixed'' should not be used under these circumstances, This is because they don't know how much things will cost

24. februar 2025
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Vurdert til 1 av 5 stjerner

ZERO STARS

ZERO STARS FOR THIS SHAMBLES OF A COMPANY. THE STAFFS CUSTOMER SERVICE SKILLS AT THE STOCKPORT BRANCH ARE DISGUSTING. THEY ARE RUDE, INCOMPETENT AND CONDESCENDING TOWARDS TENNANTS. AVOID AVOID AVOID

1. mars 2025
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Svar fra Edward Mellor

Hi Cee,

Thank you for reaching out to us, we're really sorry to hear this.

At Edward Mellor, we take great pride in delivering exceptional customer service, and we’d like the opportunity to look into this further.

To help us investigate your concerns as quickly as possible, could you please email marketing@edwardmellor.co.uk with more details about your experience?

Many thanks,

The Edward Mellor Team

Vurdert til 1 av 5 stjerner

Incredibly Poor Experience

I am extremely disappointed with the service I received from Edward Mellor Auctions. From the beginning, their level of care and professionalism was severely lacking. They failed to carry out the necessary checks to confirm that the buyer was a genuine cash buyer, which caused a huge amount of stress and complications down the line. Once the auction ended and they secured their fee, they seemed to have no interest in helping me ensure the sale went through smoothly. There was zero aftercare, and I felt completely abandoned during the process. It’s clear that their primary concern was collecting their fee, not assisting me with a successful sale. I would not recommend Edward Mellor to anyone looking for a reliable auction service.

15. januar 2025
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Svar fra Edward Mellor

Hi James,

Thank you for reaching out, we’re sorry to hear that your experience with us did not meet your expectations. Providing excellent service, both during and after we have exchanged, is something we take seriously.

We understand that you felt there was a lack of support in ensuring your sale went through smoothly and that our aftercare did not meet the standard you expected. This is not the level of service we strive for, and we sincerely regret any frustration or inconvenience this has caused.

Your feedback is invaluable, and we would love the opportunity to discuss this further to better understand what went wrong and how we can make things right. Please let us know a convenient time to speak, or feel free to share any additional details via email at auction@edwardmellor.co.uk.

Many thanks,

The EM Team

Vurdert til 5 av 5 stjerner

Above & beyond

We were coming to end of the process & Tracey at Edward Mellor went above & beyond to make sure we completed & everything was finalised, I can’t thank her enough for all help, thank you

12. februar 2025
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Vurdert til 1 av 5 stjerner

Levenshulme Branch, Round 3…

The branch’s refutation of my review itself contains several inaccuracies, each of which I could easily evidence through the raft of correspondence I have retained. For example, they refer to the kitchen. Two points:

1) the kitchen contained worktops over cabinets and a functional gas cooker. It was their representative who instructed me to have the property, including the kitchen, completely cleared before photos were taken and it was placed on the market, which I did. So the branch was responsible for the kitchen making the property not mortgageable, and as my representative for the sale gave me no warning it would be so.

2) they say their team provided a kitchen. It was actually the prospective buyer who offered to put a worktop and microwave they owned in there, so they would be given the mortgage. I agreed. Provision was nothing at all to do with anyone from Edward Mellor going ‘above and beyond’.

Finally, I’m pleased to report that very soon after the property was advertised with a very professional agency (Jordan Fishwick of Didsbury), there was a lot of interest. It sold for a cash amount of £183k, achieving more than Mellor’s managed. The sale was professionally handled and completed just before Christmas. This, I’ve learned, is the difference when you use professionals.

My opinion of the Levenshulme branch of Edward Mellor remains unchanged. I would advise anyone who asked me to avoid it.

7. januar 2025
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Vurdert til 1 av 5 stjerner

Useless, underhanded company that exhibits bad practice

Huge disappointment dealing with this estate agent. Failed to sell my mother in laws house. Said it was unmortgagable when it actually wasnt. Encouraged us to go to auction when there was no need to. We feel they were not very transparent about their fees. Assured us nothing to pay when we parted amicably with them. At this point they didnt mention that in the small print was a clause that if the house goes on to sell to someone who had seen it with them, they can claim the fee. A friendly warning may have been nice. The house sold through a much more proactive agent, unbeknown to us to a lady who had seen it in the past. Infact we later found out that Edward Mellor had advised us to decline her offer. Fast forward to a debt collectors letter landing on our doorstep with a large fee to pay within 14 days. No previous invoices or phone calls to us, just this final demand! Absolutely appallingly bad practice. So basically, a warning to all that this is in the contract, please be aware. As for Edward Mellor, pretty useless, underhanded and non transparent. My father had dealings with them a long time ago and told me he wouldn't trust them as far as he could throw them. We really should have listened to him.

21. november 2024
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Svar fra Edward Mellor

Hi Jacqueline,

Thank you for sharing your feedback. We're sorry to hear you feel dissatisfied with your experience. To address your concerns, we did discuss the offer from the buyer who eventually purchased the property during a recorded phone call, which was clearly communicated at the time.

If you would like us to review this matter further or provide any additional clarification, please don’t hesitate to get in touch. We value all feedback and use it as an opportunity to improve our service.

Many thanks,

The Edward Mellor Team

Vurdert til 1 av 5 stjerner

The Worst

This company are greedy and unprofessional expecting us to pay a fee despite not finding us a buyer, not telling us about offers, not sending us a bill but instead sending in debt collectors. Use them at your peril

1. november 2024
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Svar fra Edward Mellor

Hi Shelley,

Thank you for sharing your feedback. I’m sorry to hear you feel dissatisfied with your experience.

To clarify, we do have a recorded telephone call where the offer from the potential buyer, who later purchased your property, was discussed with you.

If you would like us to review this matter further or provide any additional clarification, please don’t hesitate to get in touch. We value all feedback and use it as an opportunity to improve our service.

Many thanks,

The Edward Mellor Team

Vurdert til 1 av 5 stjerner

Levenshulme Branch…Round 2

The day came to get the keys to my property back. I had arranged with the branch manager to have them posted through the door of the house on any of the three days Friday to Sunday, ready for me to pick up at 11.00 on Monday, when I was meeting another estate agent there.

Guess what? I arrived and there was no sign of any keys.

Not only this but the house had been left unsecured. The alarm had not been set, only one of the back door locks had been locked, and the security chain on the back door had not been put in place.

To get my keys back, I had to phone head office and tell them (truthfully) I was sending the police round to their Levenshulme branch within the next hour as they were illegally withholding my property. It was amazing how quickly they brought the keys round after that…

My advice to all…avoid this branch of this company.

21. oktober 2024
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Svar fra Edward Mellor

Thank you for your feedback. As estate agents, our goal is always to support our clients in achieving their objectives and to provide transparent, professional service. When concerns arise, we take them very seriously, and we carefully review what happened to understand and improve our processes.

In this case, however, the review contains several inaccuracies that don’t reflect the efforts we made. Here's a summary of what took place:

1. Pricing and Market Guidance: We initially provided an estimated valuation between £180,000 and £190,000, supported by examples of comparable properties sold in the area. The property was listed on June 3rd at £190,000, a decision we discussed and agreed upon with the vendor.

2. Offers and Price Adjustments: We received offers of £160,000 and £175,000, which were declined, as well as a higher offer of £185,000 that unfortunately fell through. We subsequently adjusted the listing to £185,000 on July 3rd and accepted an offer of £182,000 on August 27th.

3. Assistance with Mortgage Valuation: When the mortgage surveyor expressed concerns about the property’s condition, particularly the lack of a functional kitchen, we went above and beyond to address this. With the vendor’s permission, our team added temporary kitchen facilities, making the property mortgageable. Although the valuation was ultimately lower than anticipated (£165,000), this was out of our control.

The property is now listed with a new agent at an asking price of offers over £180,000, which is still within the range of our original estimate, confirming that our initial valuation was realistic.

While we did make an error with the keys, which we acknowledge and apologize for, we feel that this review does not reflect the full story of our commitment to helping you sell your property.

Thank you again for sharing your thoughts, and we hope this response clarifies our actions and dedication to serving you professionally.

Many Thanks,

The Edward Mellor Team

Vurdert til 1 av 5 stjerner

Absolutely no service levels…

Absolutely no service levels whatsoever. As a Landlord with the "gold service" I am yet to receive any service. They are very "Stockport" and do not offer a local service outside of the area.

They consistently ignore questions and requests. Within less then 12 months, I have two causes to complain, and they cannot understand why! There isn't enough room here to set out.
I am delighted to be at the end of a 12 month contract with them.

Appalling is the best I can say about them.

8. oktober 2024
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Vurdert til 5 av 5 stjerner

Had good dealings with this company

Had good dealings with this company, when commication with the buyer seemed to faulter and the sale looked like it might fall through, Pauline helped keep pushing things forward with daily contact to get the sale over the line all the way upto exchanged day, could not really ask for more

27. september 2024
Anmeldelse skrevet uten oppfordring

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