Ecotrus Anmeldelser 

Great system really quick and easy with help from the fitters supplied by eco trus

Would definitely recommend and use again

I’ve been following Ecotrus since I saw a loft conversion using their system on social media. It seemed to good to be true that there was a way of making much needed extra space in my house, in a small time frame with minimal mess/damage to property and for the prices being quoted.

I took the plunge and gave Ecotrus my details on-line. I received a call the next day from one of their representatives who was polite, knowledgeable about the product and no way pushy. A site visit was arranged to see what was achievable at my property.

Within a few days George came to my property for a site visit . We discussed options and I decided that a duo-pitch system would be the best way forward in my situation. What I liked again was that he knew his product and there was no up-sell to try to make me buy something I didn’t need.

George took some initial measurements and within a day 2 quotes were offered. One for a team to come and fit the system and one for myself under guidance from an Ecotruss expert.

I was quite apprehensive about the idea of fitting the system myself but the cost saving and reassurance from George put my mind at ease . He said that if I’m capable on ‘the tools’ and have a couple of lads helping who were also capable then it would be more than fine.

I decided to have a go myself. I paid a deposit and dealt with Ecotrus finance team . A third of the full price was paid upfront. Both Vanessa and Michelle are a pleasure and extremely east to deal with and they were on hand to talk through any problems. My point is that I didn’t feel they took my money and ran.

Not long after Connor, the design engineer came for a site visit to take final measurements for the manufacturing of my kit. Again, he was knowledgeable, turned up on the dot and was a pleasure to deal with. I talked through some design issues and he’s always been available and returned my calls . Even now after I have nearly completed my install.

Again without having my diary to hand, timescale wise maybe a week or so after design had been agreed a second payment was made for the manufacture of my kit. Not long after this my kit was delivered and final payment was made. This is when I first met Danny and understood what Ecotrus represented as a company.

Danny was only meant to be there to make sure that the was delivered to site and it was all there. He couldn’t help himself and got stuck in helping me and my small team of lads carry the full kit over 200yds from the road to the house. My point is that he didn’t have to but he did.

The Day the build started it was Persisting down with rain. Danny the technical advisor turned up on time. His remit is to give technical advice on site. He didn’t just do that. He got stuck in. I had a bit of bad luck with some of my lads not turning up and bad weather. Basically if this would have been a traditional conversion and I didn’t have Danny I would have become unstuck quite easily. My point is that the product and it only needing 3 rows of slates removing meant that it could be installed in the rain. Also that the Ecotrus representative got stuck in when they didn’t have to. Very impressed. 5 days were given with the on-site support and if wasn’t for the bad weather and unexpected van breakage I’m 100 percent sure we could have had it done in 3. If you are going to do it yourself make sure you have at least 3 competent labourers on site.

Just to give anyone reading this a clue about my background. I’m a competent Diy’er and have worked in various roles on the railway. I was unsure about doing it myself. However, I’m so glad I did. I have saved a ruck of money and got a sense of accomplishment. I’ve probably added 50k in value to my house as well.

In summary, I highly recommend Ecotrus as a product. More than that I recommend them as a team of people. There aren’t many companies who offer the level of support they have. It sets them apart.

Now for all the plaudits I have given in this review I do have one slight criticism. I’m a bit sad and love putting together flat pack furniture for family. I feel I wouldn’t have had to rely on the technical advisor as much if there was some kind of instruction manual like you get with Ikea furniture to review before install. Hopefully Ecotrus wont take this the wrong way, the beauty of the product is in its simplicity. It genuinely is like an Ikea flat back loft conversion!

I’ve really enjoyed my experience with Ecotrus and installing the Duo-pitch. I now have a massive space to hide from the wife and kids!

Very Disappointed with This company Management or should I say the lack of. The Smart Loft restructure was to take 3-5 Days Started work in March took over 3 weeks still not signed off by Building Reg. to date for being unsafe
Tried to contact them to have the space made safe No response to date. 24/06/23 The issues have now been resolved and the project sign off , as now being safe, by the Building development Dept. Pleased.

This company is an absolute joke! They will take your money then completely blank you. Mew had a lift conversion done through EcoTrus last year and still waiting for it to be signed off by building control. They won’t pick up the phone or reply to the countless emails sent. Next stop is Trading Standards. Utterly fred up with these cowboys.

I did a self build option, being a builder myself who has completed a few loft conversions in the past. This system is much faster and I have to say I really think it's a great alternative to timber. Danny, who helped us install the system, was brilliant and we couldn't have done it without him as we seemed unable to get any fitting instructions from the company, hence the four not five stars. I'd certainly use them again and I'm happy to recommend them.

Everybody was very professional throughout the experience and all went accordingly to the original dates set out from the start. George, Damien and Connor were especially helpful throughout the process.
Thanks very much!

We recently opted for Ecotrus for our trussed loft conversion, and we couldn't be happier with the outcome. From the initial survey by Oliver to the seamless design process, everything was handled with professionalism and care. The installation itself was remarkably quick, completed in just three days, leaving our space ready for the final roofing touches.

Our growing family now enjoys a fantastic new living space, thanks to Ecotrus. We highly recommend their services to anyone considering a loft conversion.

Having designed hundreds of extensions and loft conversions over my career I was very inquisitive to see how the Ecotrus system worked. It is a very innovative product and does away with a lot of the structural and Party Wall issues associated with traditional loft conversions. The speed of installation was very quick and the turnaround from order to delivery was carried out very quickly, efficiently and with expert advice from Ecotrus on hand at all times. I would certainly use the product again and would recommend it to any of my clients.

We have fitted traditional loft conversions for over 15 years. But now after fitting the eco truss system, we can honestly say it’s a game changer and won’t fit any other way now.
In our opinion by far the best thing about this product is that we can fit the system, fit plasterboard, and complete all electrics and plumbing before knocking into the house to fit staircase. Gaining access from the scaffold. This saves weeks of daily mess in the house and turning the whole house into a building site that you would get with a traditional loft conversion.
We also have a great working relationship with all the eco truss team and are always on hand for customer and installer if you ever need them.

I couldn't be more thrilled with my dormer conversion by EcoTrus. The entire process, from start to finish, was not only quick but also absolutely fantastic. The team's expertise and efficiency made my dream space a reality in no time!

Would highly recommend them.

After researching Ecotrus and meeting with the team to discuss their innovative conversion system in detail I began instructing them on a number of projects that were perfect for them. Professional detailed quotations, professional attitude and installed in a timely fashion with one point of contact who knows the system inside and out. Will be using them again on more future projects and happy to recommend.

Great project from start to finish working with Ollie and Damian and the whole team. My loft conversion is brilliant and I felt confident and reassured throughout the process. A special thanks to Vanessa for going the extra mile along the way. Highly recommended!

I contacted ecoTrus regarding making my unused loft into a habitable all year round living space.

From start to finish all the members of staff have been second to none. Michelle and Vanessa were great throughout the initial quotation stage.

Oliver and Connor helped us design the loft space me and the family desired and Damo and the install team had the steel frame fully installed in less than one week.

Would highly recommend.

Great service throughout: the initial talk through options and survey were clear and efficient, with the install itself taking 3 days with 3 people from delivery to full assembly of a new roof and rear dormer. They handled all the paperwork with the council and provided full, clear plans for the build. Building control were happy with everything as well and we’ve had multiple neighbours asking about using this system for their house!

Ecotrus have been a pleasure to deal with. From the office staff, the architects, the surveyors and the fitters, nothing has been too much trouble. They have been very accommodating and professional.

As a builder we look to suppliers who offer quality and excellent service. Ecotrus have all that and much more. Having used their brilliant system several times now, I very much doubt we would use anyone else. Highly recommended A+++

Came to Ecotrus for options on having my loft converted into a living space. The office staff, especially Damian, were really helpful and knowledgable. At this current time we won’t be going ahead with the conversion due to current circumstances but would absolutely use this system and company when the time is right for us.

I used Ecotrus to transform my loft space, Oliver and Damian have been amazing, keeping me informed along the way through to completion.

I would highly recommend this company if you are looking to convert your loft

I had a deluxe loft room in Nov 21. The guys that did the work were ok but they put the wrong light in and despite saying they would come back they never did. The fitted the insulation across the wood therefore hiding the wood so hard to fix plasterboard. My velux window is leaking and they just fob you off and then ignore you. I do have a 10 year guarantee but seems to me you’d have to go to small claims court to get them to honour it. They dont do ANY aftercare they just ignore you. Interestingly I’ve had two emails from them since I said I was updating this review. I dont think they are trustworthy tbh. Shame. Wouldnt have them back in my house. Will just pay someone else to fix it rather than beg them - cba.

This company is a joke, takes money for deposits then ignore you for months. When you finally give up and request your deposit back they continue to ignore. Please be careful.