Eaziglide  Anmeldelser 503

Finally had to replace 2 of the original 5 pans after 12 years of ‘hard use’

This was to replace a frying pan with a lifetime guarantee that I wasn't happy with. I purchased the product at Waitrose but because over 12 months had passed they would not deal with my claim. It had lost its non stick and also had become misshapen. On receipt of my receipt and photos of the pan Easyglide agreed immediately to replace the pan. Excellent Service

Recently bought a frying pan love it. Great products wouldn’t buy any other products. I already have the wok, roasting tin and large saucepan. Would highly recommend.

I have an eaziglide small frying pan for frying a single egg and also a large stockpot sized saucepan. Both started great and nothing stuck ..... until it did. Both let me down after about a year. Now everything sticks! Disappointing, especially as they are so expensive.

Eaziglide stepped in where John Lewis would not to replace a faulty pan. It was dealt with professionally and speedily by Eaziglide.

I appreciate the excellent customer service received from Eaziglide. Maybe Eaziglide could give John Lewis customer service (or lack of) some tips?

My poor review, left for John Lewis regarding this item, was that the item was faulty. It happens. It's not that it happens, it's how it's handled when it happens. This is when customer service becomes imperative. I would buy from Eaziglide, but John Lewis has lost me as a customer.

0 stars John Lewis 5 stars Eaziglide.

Eaziglide is the best nonstick cookware I have used.

Quality purchase and fairly priced. I have enjoyed using it for all kinds of recipes knowing there is no chance of anything sticking. Love it.
Thanks

A big thank you Victoria. You turned the problems I had with my pans into a very positive experience and I would definitely recommend you/Eaziglide to everyone.

Reasonably fast delivery but more importantly in mint condition. I've seen these in the shops but are scratched.

The company was a bit slow to respond to my request for a replacement under the guarantee as I did have to prompt them a couple of times but there was no quibble which was good and it was sent out quite quickly afterwards.

I bought a set of 3 Eaziglide saucepans and a large casserole dish a few years ago but this is the second time the largest saucepan has been replaced under the guarantee as the inside of the pan pitted quite badly although none of the others have which is strange. As the large saucepan was quite expensive I'm glad of the lifetime guarantee.

Great communication and problem solved without any hassle

Very understanding where product issues were concerned, and replaced two expensive pans without any difficulty or argument. Thank you - a very good service.

Victoria responded promptly, courteously, and to the point to my warranty request and made this a hassle-free experience.

Which Magazine pointed towards Eaziglide and we now have 5 pans. I’d say they are only average in performance and nowhere near as hard wearing or non-stick as promised. They are very light and perform ok however.

I’ll be looking elsewhere in future.

From point of order online to notifications and delivery the experience was excellent.
I felt valued as a customer.

Absolutely love their Neverstick2 line.
Awesome support from Victoria, who handled an issue I had with the finishes of a casserole.
Thank you, Victoria.

Great and kind arrangements from Victoria regarding our life guarantee inquiry. Highly appreciated

My Eaziglide frying pan was delivered but had a fault on the non-stick surface before it was even used.
The response from Customer Services was extremely slow and despite 4 emails and photos sent by me the situation has not been resolved a week and half later.
Very disappointed with the product but especially the customer service.

Easy to order. Delivery takes several days, if Easter adds 2 more days to delivery. Fortunately, it wasn’t such a problem, but was eager to try out the baking trays.