I bought this about 5 months ago and from time to time have tried using it with disappointing results. My pan is Not nonstick!! Food sticks and difficult to remove. Consequently the pan has lost a bit... Vis mer
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Se hva andre synes
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register pr... Vis mer
Selskapet har svart
The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will la... Vis mer
Selskapet har svart
Thank you so much Victoria. Another fantastic customer service experience. My 20cm imperial saucepan lid gave up after nearly 20 years of use when the handle broke off. Lifetime warranty not quibbled... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Kontaktopplysninger
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , Storbritannia
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4,5
Enestående
503 anmeldelser
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Amazing customer service
Amazing customer service, very helpful and informative.
Absolutely no hesitation in standing by the lifetime guarantee, if only all companies traded with such integrity
Bravo 👏
10. mars 2025
Svar fra Eaziglide
Dear Wayne, thank you for your kind review. We will pass your comments onto our customer services team. Kindest, Eaziglide
Svar fra Eaziglide
Dear Steve, thank you for your kind comments. We hope you will shop with us again soon. Kindest, Eaziglide
Great customer service
Victoria was really helpful, replaced a pan for us which was damaged.
5. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Eaziglide
Hi Timothy, thank you for your 5* review. We'll pass your kind comments onto Victoria. Kindest, Eaziglide
Great customer service
Fantastic customer service. Will definately buy other items from Eaziglide. Highly recommended
25. februar 2025
Svar fra Eaziglide
Hi Ian, thank you for your 5* review. We wish you the very best. Kindest, Eaziglide
Their customer service is second to…
Their customer service is second to none. Their products are great and well worth the money. I would definitely recommend.
24. februar 2025
Svar fra Eaziglide
Hi Shaz, thank you for your kind feedback and review. Kindest, Eaziglide
Faulty pans
Over the years we had purchased many Eaziglide pans. Two of which had started to stick. I emailed the company and they were replace when I showed them proof of purchase. Easy as that.
21. februar 2025
Svar fra Eaziglide
Hi Jackie, thank you for your review. We're sorry to hear that you had a problem with your cookware, however, we're so pleased that this has now been resolved. We wish you the very best. Kindest, Eaziglide.
Neverstick 3 external discolouration
Purchased Neverstick 2 and Neverstick 3 items in November 2024.
Neverstick 2 are fabulous.
Neverstick 3 have discoloured horrendously externally and look like they are 50 years old. Internally they are absolutely fine but they look so awful.
Customer service claim it is due to the way I have cleaned them which is absurd given that none of my other pots and pans have discoloured at all and given that I have seen other reviews that talk about external discolouration on Neverstick 3.
I am so disappointed with the items and even more disappointed by the customer service response.
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Eaziglide
Dear H R. Thank you for your review. We're sorry to hear of your experience with our NS3 range. Having spoken to our QC team and Customer Services, we believe this is now being resolved accordingly. Kindest, Eaziglide
Svar fra Eaziglide
Hi Clive. Thank you for your 5* review. We hope you enjoy your new items. Kindest, Eaziglide
Best saucepans ever
Best saucepans ever, even super noodles don’t stick to the pans. Customer services are really helpful and respond instantly.
20. februar 2025
Svar fra Eaziglide
Hi Dave. Thank you for your 5* review. We've passed your kind comments onto our Customer Services Team. Kindest, Eaziglide
Speedy reply and satisfying conclusion from customer service
Speedy reply from customer service. Our damaged pans after buying 3years ago were replaced without fuss. Huge thank you, have now invested in more Eaziglide products as lifetime guarantee is welcoming.
6. februar 2025
Svar fra Eaziglide
Hi Colin. Thank you for your 5* review. We've passed your kind comments onto our Customer Services Team. Kindest, Eaziglide
Nothing else comes close
Bought as a present as we use them at home and nothing else comes close.
11. februar 2025
Svar fra Eaziglide
Hi Fran, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Great customer service
Great customer service. Victoria was super helpful in resolving our issue.
25. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Eaziglide
Hi Lisa, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
It was a problem I'd had with a fry pan
It was a problem I'd had with a fry pan. The problem was resolved easily, sent off my reciept and pictures, quick delivery back to me. Absolutely fabulous customer service
11. februar 2025
Svar fra Eaziglide
Hi Lesley, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Customer Service
One saucepan was damaged upon delivery. Got in touch with customer services who immediately sent a replacement. Great customer service
17. februar 2025
Svar fra Eaziglide
Hi Steve, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Fantastic company
Our two pans started having black dots coming off into the cooking (after 8 years). I emailed the company for advice as to whether I should discard the pan and they actually sent me a new pan. Such a fantastic way to conduct business. Many thanks
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Eaziglide
Dear Customer, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
Considerate communication and response…
Considerate communication and response to my concerns
14. februar 2025
Svar fra Eaziglide
Hi Chris, thank you so much for your 5* review. We hope you will shop with us again soon. Kindest, Eaziglide
I brought a full set and within 2 years…
I brought a full set and within 2 years they all started being non stick (within a year) and peaking within two years! And customer service blame it on dishwasher detergents! Don’t bother buying for the price they don’t last! And customer service only help you after a few weeks!!
1. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Eaziglide
Dear Lee, thank you for your review. We're sorry to hear of your experience. We have asked the Customer Services team to review your case/email trail, and should we be able to help any further, we will contact you. Our apologies once more. Regards, Eaziglide
Impressed with the speed
Impressed with the speed Victoria responded to my query and the help in resolving the problem.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Eaziglide
Hi Maggie, thank you so much for your 5* review. We will pass your kind comments onto Victoria. Kindest, Eaziglide
Great customer support
After a couple of years of use, I had an issue with an Eaziglide pancake pan. I contacted Eaziglide and Victoria from their customer support team sorted the issue out with no hassle or quibble. Thanks!
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Eaziglide
Hi David, thank you so much for your 5* review. We will pass your kind comments onto Victoria. Kindest, Eaziglide
Does exactly what it says on the pan.
11. februar 2025
Svar fra Eaziglide
Hi Chris, thank you for your 5* review. Kindest, Eaziglide
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