rentalcarhire Anmeldelser 

Personale disponibile e professionale. Rispondono rapidamente al telefono con cortesia.

Easy and straightforward. Fair and reasonably priced.
i had very good experience with this company. Just read the small print and have everything prepared upon arrival. We had a kia for two weeks in oct25 and no problems at all. Thanks

Not even one star...TRYING TO FAKE THE REPORT! Scratches on the front bumper were marked more on the right at the pick-up, but at the drop-off they were marking them more to the middle-still on the right, trying to accuse us that we scratched it, but obviously that the mentioned damage was from one incident - see first photo. The guy at the drop-off was EXTREMELY rude.
We are travelling and renting cars very often and this is the first time that something similar happened to us. Our mistake was that this time we didn't check the reviews before booking the car, as the reviews for ECH Pisa Airport are really really bad - check Trustpilot before, there's a lot of comments regarding the fraud, state of a car, etc.
The worst experience ever, the car was in a really bad state, scratches and damages all over, plus dirty inside and outside.
Scam, scam, scam!!!!!!

Ho trovato personale cordiale e professionale e non mi è stata suggerita in maniera “insistente” nessuna assicurazione, come spesso succede. Esperienza decisamente positiva.

they are cheating there customers and they pressure you to take more Insurance
never agai!!!!

The warning signs were there whilst I was waiting at the ECH desk. The receptionist arguing on the phone with a customer whose car had broken down: the car was working fine when they took it, and they must pay to rent another.

I was given a dirty navy-blue Seat Ibiza (GJ 883LF), which had “a lot of damage” according to the ECH employee. As it was dark and in light of the lengthy delays at check-in, they kindly offered me a pre-completed damage form to sign.

Besides being covered in damage, the car reported it was overdue an inspection, the air-conditioning smelt like a wet dog, the wiper blades were dangerously worn and the car made a loud rumbling noise at speed. With the receptionist’s attitude, I decided not to complain and hoped the car would last another week.

On return, the car was given the most detailed inspection I have ever seen, which inevitably found “new” damage on the tailgate. I refused to sign the damage form, but was told that I must sign it, and complete another form to explain that I could not inspect the car on collection and didn’t cause the damage. The employee told me he considered the case closed but he was obliged to report it. Despite all this, I have now been charged €263 to cover the damage, which I’m pursuing with my credit card company.

I booked my car rental via VIP Cars, who have simply sided with ECH.

Lesson learned: pay extra and book directly with a big-name, reputable car hire company.

Friendly when checking in and checking the car and friendly when car returned. Luckily I didn’t scrap the car 😜

lascio una stella perché zero non era possibile. stessa esperienza di tutti le altre scritte nelle recensioni. non fidatevi di questa azienda

Pessima esperienza poco seri se cercate un noleggio affidabile sconsiglio altamente

Charged me over €200 for damage so insignificant that you had to stand at just the right angle and light to see it. It was so small that the employee couldn’t even capture a picture of it.

I reached out to customer service and was completely ghosted. Wouldn’t even respond to my emails.

DO NOT RENT FROM THIS COMPANY!

Please do not hire with this company.
We initially used "stressfreecarhire" as the search engine and they put us in contact with ECH. They are a scam. We were given a dirty chipped Toyota Aygo. The guy handed us the keys laughed about how people "cannot park" had a sign a form and we went on our way. On our return the entire car was examined to the extreme. He wiped away dirt on the back to reveal some paint missing. We had no way of knowing or proof when the entire car was in such dire repair. It was our fault for not taking photos properly before, but where do you start when the whole car is a mess. We were charged £200 for a 1cm chip on the boot. Surrounded by other paint chips but we couldn't prove that it was there before.
Other reviews show the same issue. It's clearly a scam company looking to get money. Luckily we had insurance.

This was a great experience! they waited for me late at night because my flight was landing at 00:00.

especially thanks to Chiara! She was a great help!! give her a raise!! ;)

stupito che questo autonoleggio esista ancora. un unica totale disastro...........Auto riservata pagata online, in data e luogo ritiro Auto non disponibile, niente rimborso, soldi persi, vacanza quasi rovinata

Da circa un anno vedo miglioramenti, finalmente trovo professionalità e attenzione al cliente in aeroporto. Consiglio vivamente di rivolgervi a loro, come un solido punto di riferimento,se a Pisa avete bisogno di essere supportati per potervi muovere in sicurezza e tranquillità, sapendo di avere un servizio clienti impeccabile

à fuir absolument !
Si je pouvais mettre 0 étoile, je le ferais.

Je déconseille fortement cette agence de location. Mieux vaut payer un peu plus cher et passer par une société connue et fiable, plutôt que de vivre une expérience comme la mienne.

Dès le départ, la voiture présentait plusieurs impacts et rayures (photos à l’appui). L’état des lieux se fait encore sur papier, et lorsque j’ai pris des photos pour me protéger — ce qui est parfaitement normal — cela n’a clairement pas plu au personnel.

Au retour du véhicule, lavé intérieur/extérieur et avec le plein, l’employé a récupéré la clé, est parti au bureau, puis est revenu pour essayer immédiatement la clé dans la serrure… Et là, comme par hasard, la clé ne fonctionnerait plus.
On ne m’a pas laissé reprendre la clé pour vérifier si c’était bien celle du véhicule, ni pour constater par moi-même ce prétendu problème. Pourtant, lors de l’état des lieux de départ, l’employé n’avait jamais testé la serrure avec la clé, ouvrant le véhicule seulement avec la télécommande — comme tout le monde.

Résultat : je me retrouve avec une facture de 411 € pour une serrure soi-disant cassée, sans aucune preuve de ma responsabilité.
J’ai fait partir une lettre recommandée via ma protection juridique et j’attends leur retour, mais au vu des méthodes de cette agence, je crains que tout cela ne mène nulle part.

Je me demande sincèrement comment certains employés peuvent dormir tranquillement en arnaquant ainsi des clients qui, comme moi, ont tout fait correctement.

FUYEZ cette agence.
Ils jouent sur la peur et le manque de preuves pour facturer des dégâts imaginaires.

This car company is the worst ever!!! The initial contract was £24 through iGetonboard and then I ended to spend £400!!!
Staff is trained to steal client money and no one gave me their name or manager support me!!!! They charged me for a flight delay £169 included insurance, plus £230 for a little scratch (2cm) on the wheel, I do not even know if I did. Then I had to hire a Lawyer to have the invoice!! After my Lawyer letter 16/10 no one answer back. In 20 years of hiring car never happen stuff like that!!! VOID VOID VOID all the company is ROTTEN

Una vera truffa al noleggio ECH di Pisa
Esperienza da incubo con ECH Rent all’aeroporto di Pisa.
Al mio arrivo mi informano che non possono consegnarmi l’auto perché non ho un biglietto aereo di ritorno — una condizione scritta in caratteri minuscoli al momento della prenotazione, di cui nessuno avvisa prima.
La dipendente mi propone come unica soluzione di stipulare un’assicurazione direttamente con loro, anche se avevo già una copertura Platinum tramite CarJet.
Mi vedo costretta ad accettare, pagando un’assicurazione con franchigia di 200€, più una cauzione di 200€.
Alla riconsegna, dopo appena 60 km percorsi, l’addetto ispeziona l’auto a lungo, poi mi dice che c’è un “danno” sotto il paraurti destro, non segnalato al ritiro. Ovviamente non l’ho causato io. Mi viene detto che “sono fortunata” perché l’assicurazione copre il danno e la franchigia è di 200€ — la stessa cifra trattenuta dalla cauzione.
In pratica mi rubano 200€ con una scusa inventata.
Personale giovane ma palesemente addestrato a trovare qualsiasi pretesto per trattenere denaro ai clienti, soprattutto a turisti stranieri.
Sconsiglio vivamente ECH Rent e CarJet: un sistema costruito per trarre in inganno.

Qualità prezzo eccellente

Révolté par leurs pratiques.
Ils me font payer une griffe de 5 cm à la jante alors qu'elle existait déjà avant que je prenne la voiture en main.
Bref, avec leur système de réservation sur ma carte, ils me retirent 250 EUR de ma caution.
Jamais vu ça !!!!!

Achtung Abzocke! Gelockt mit günstigem Angebot via Flüge.de ahnten wir nicht, womit wir es zu tun bekommen. Zunächst war der Wagen nicht verfügbar. Wir müssten uns etwas gedulden. Eine Stunde etwas. So genau wüsste man es nicht. Also nach verfügbaren Wagen erkundigt - eine Klasse niedriger wäre sofort verfügbar. Ok, nehmen wir! Nächste Überraschung war der Verkauf einer Versicherung, obwohl der Wagen bereits vorab kasko-versichert und bezahlt war. Wir haben darauf hingewiesen und man hat uns eine Geschichte vom Himmel erzählt und das es letztendlich unsere Entscheidung wäre. Also nochmal 220,- Euro extra für 6 Tage, VW T-Cross. Der Wagen, den wir übernahmen, war übersäht mit Beulen und Kratzern und hatte einen notdürftig reparierten Frontschaden. Wir dokumentieren alles, machten viele Fotos und ließen weitere Kratzer protokollieren. Wäre nicht ganz so wichtig, insbesondere wenn die Kratzer nur klein sind, wurde uns gesagt. Sicher ist sicher, dachten wir. Als wir losfahren wollten, leuchtete die Service- Anzeige: also zurück zum Vermieter und angezeigt. Nicht so schlimm, es fehlte nur der Reset der letzten Inspektion. Wir sollen uns keine Sorgen machen. Also gut, endlich können wir los, hat ja auch schon eine gefühlte Ewigkeit gedauert...
Der Wagen war soweit ok, obwohl die Reifen fast Glatze hatten. Er hat uns aber ca. 1000 km gut durch die engen Gassen von Sizilien befördert.
Die Rückgabe erfolgte vor Öffnung der MW-Station und damit ohne persönliche Übergabe. Und es kam wie es kommen musste. 3 Tage nach Rückgabe bekamen wir das Protokoll. 120,- Euro unserer Kaution würden einbehalten, da ein neuer Schaden an einer der 4 Felgen hinzugekommen sei. Na toll. Hier zahlte sich aus, dass wir viele Fotos vom Übernahmetag hatten, auf denen auch bereits der Felgenkratzer sichtbar war. Also Protokoll mit Beweisfoto per Email reklamiert. 3 Tage Funkstille. Erneut erinnert, was denn nun mit der vollständigen Erstattung der Kaution sei? Nach weiteren 2 Tagen kam dann die Entschuldigung und Bestätigung der vollständigen Erstattung, die dann nach knapp 6 Wochen auch auf dem Kreditkartenkonto sichtbar war. Eine Erfahrung, auf die jeder gern verzichten möchte. Wir warnen ausdrücklich vor diesem Anbieter!