Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I don’t really do reviews,, but I’m feeling this guy deserves one,, I’ve a e-go Olympus bike, a very strong built bike I may say. Well I had a error 10 code. I was at my wits end struggling to fix my... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Διαβαζω τοσα καλα λογια για το ποδηλατο ... Τοσες καλες κριτικες . Ομως δεν είδα πουθενα ποσα στοιχιζει ? Ποση ειναι η μεγιστη ταχυτητα που μπορει να αναπτυξη σαν μιτοσυκλετα . Βρισκομαι στην κυ... Vis mer

Vurdert til 5 av 5 stjerner

Excellent fast service, including a nice surprise added in (thanks again Glenn). Family business has prevented us getting any miles in just yet, apart from a short test ride, but the bikes seem to be... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great service -Glenn cares about customers (not found customer service as good). First time of contact a long time ago saddle post lock fell out - Glenn explained I had not fitted properl... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Sykkelbutikk

Skrevet av virksomheten

Electric bike seller.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

395 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great bike and good communications from…

Great bike and good communications from seller. Bike has good range. and plenty of power to flatten any hill.
Solid good quality build. Digital display screen very good and has 3 display modes.

15. august 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi John, many thanks for taking the time to review, much appreciated.

Vurdert til 5 av 5 stjerner

Had our bikes a few months now and I…

Had our bikes a few months now and I have to say, wow, brilliant, these have changed our world we use them on our boat and in our camper, they’ve already been to Amsterdam, Bruges and now up the Thames on the back of our boat, wouldn’t be without them! Thanks e-go, brilliantly thought out.

11. august 2022
Anmeldelse skrevet uten oppfordring
Logoen til E-Go Bike

Svar fra E-Go Bike

Thank you Julie for your great review, having them on a boat was how this business started!

Vurdert til 5 av 5 stjerner

Hi there

Hi there, I always say a company is only as good as it’s after sales service. So this company are right up there with the very best . Only had a minor problem with one of the bikes we bought. We notified them of the problem and they exchanged the bike the very next day with personal delivery. You’ve got it right, well done .

9. august 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Many thanks for your kind review, our aftersales service is just as important as the sale, we only sell online and reviews like this give potential new customers the confidence to purchase.

Vurdert til 5 av 5 stjerner

Superb from A-Z

First class customer service from Glenn from start to finish. The bike itself (e-go Max) is everything I expected it to be and more, and I'm so pleased I opted for a bike with gears - that's for my personal circumstances of course. If you are looking to purchase a folding e-bike, no need to look elsewhere - you won't be disappointed.

9. august 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi Mike, really appreciate you taking the time to leave us a review and many thanks for your kind words.

Vurdert til 5 av 5 stjerner

Great Customer Service

Customer service was first rate from Glenn. The bikes were dispatched very quickly after ordering. One had been damaged in transit and Glenn arranged a replacement bike which came the next day. Have been out on the bikes and are very happy so far.

8. august 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi Dianne, many thanks for your kind reply, sorry about the courier damage. Enjoy your new purchase.

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. Answered many questions in a friendly manner and replaced a bent stand without quibble. Bikes are as expected and the bundle price for two represented a significant discount. Looking forward to leisurely rides.

28. juli 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Thank you William, always greatly appreciated

Vurdert til 5 av 5 stjerner

Its a good bike

It was a smooth purchase. I love the bike. The only negative is that it’s heavy. But I’ve decided to take that on as part of the excercise.

27. juli 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi Alison, many thanks for your review, we are pleased you are happy with your purchase!

Vurdert til 5 av 5 stjerner

Great used buy

After researching some of the best makes, was lucky enough to find "nearly new" Lite+ for my wife and Max for me. These are both excellent bikes and e-go were happy to help when I had a query. A lot to be said for buying from a UK based supplier offering parts, accessories and advice.

26. juli 2022
Anmeldelse skrevet uten oppfordring
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi William, many thanks for your kind review, all the best, enjoy your bikes

Vurdert til 5 av 5 stjerner

Clear website

Clear website, easy to chat online. Efficient service & quick delivery.

21. juli 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Many thanks Pam for your review, they really help.

Vurdert til 5 av 5 stjerner

I bought 2 e-go max bikes

I bought 2 e-go max bikes. They arrived well packed next working day. Rear mudguard assembly instructions were inaccurate and could easily be improved but full assembly only took about 20 minutes.

4. juli 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi Ken, many thanks for the review, point about the instructions noted.
All the best

Vurdert til 5 av 5 stjerner

Go Max Plus

I had researched e-bikes for a long time and the Go Max Plus kept cropping up in the top 3, so I decided to take the plunge! I can say the service was great, the bike is better than expected, it does exactly what they say and it’s a good looker!

16. juni 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi Perry, many thanks for your great review, all the best

Vurdert til 5 av 5 stjerner

Next day delivery and the bike is great ego max plus

Next day delivery and the bike is great.
Throttle a waste of money though.

16. juni 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi Mr Barnes, many thanks for your review, pleased that you are happy with the bike but I'm interested in your comments about the throttle, would you be kind enough to email me with what you feel was the problem. This is the first such comment I have received about this accessory. info@e-gobike.co.uk

Vurdert til 5 av 5 stjerner

AFTER SALES CUSTOMER SERVICE

I purchased 2x E-Go bikes some time ago for our motorhome and to help my wife get around after her total knee replacement op.
They are incredible fun to get around on and give us a new lease of life as we are in our 60’s.
I gave a 5* review years ago, so why am I back on???
The after sales customer service over time has been incredible, not just courteous, efficient and ‘can do’ attitude but simply amazing!
Thank You.

15. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til E-Go Bike

Svar fra E-Go Bike

Thanks for the great review, it's what we try to achieve!

Vurdert til 5 av 5 stjerner

Great bikes great service.

My partner and I have electric mountain bikes which are great but I have recently changed car and they now no longer fit easily inside, we didn’t want the hassle off getting a tow bar fitted so we decided the best option for us is folding bikes. I found e-go after a lot of internet searching and after chatting with Glenn who was most helpful & answered all of my questions. I bought 2 e-go max bikes mainly for the increased battery size and weight limit. They arrived quickly and after some assembly fitting the mudguards and front light a quick charge they were ready to go my first impression is how sturdy they felt for a small looking bike. We took them to Cornwall for a week & they coped easily with all the hills & tracks we road. I would highly recommend these bikes & many thanks to Glenn for great customer service.

14. juni 2022
Logoen til E-Go Bike

Svar fra E-Go Bike

Thanks Phil for your review, they really help up, all the best. Glenn

Vurdert til 4 av 5 stjerner

E-GO Lite and customer service review.

I had to return my first e-bike as it had a few issues a couple of months after purchase, (NOT an E-GO bike) and I was starting to feel overwhelmed by the choices so I took to the online chat for advice.
Katie was great and not pushy in any way towards any particular model, and I made my purchase along with a few added extras. The bike arrived really quickly the next day and I spent a careful couple of hours adding the mudguards, rear rack, pedals and a comfy seat. I need to cycle over some particularly bumpy terrain where I work! Glenn was patient and very helpful answering my barrage of questions via email and I am very grateful to him for that. I have used the bike for the first time today on my commute to work and it performed beautifully. The battery has held up both going to work and the return journey, where my previous bike would need charging whilst I was at work due to the three rather large hills I have to climb on the journey.
The only reason I have not given 5 stars is that the Lite only has one gear, yes I knew this when I bought it but my previous bike had 6 speed gears, even though it was cheaper. Also, I purchased a lock but sadly it's only a Sold Secure Bronze level (I couldn't find the information on the page and sadly made the wrong assumption and purchased it without asking first), my insurance requires a minimum of a Silver level so I need to find an alternative.
On the whole so far I am very happy with my purchase and the level of customer care I have received. I will certainly recommend both the bike and this company to anyone who asks me.

13. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi Emily, many thanks for honest, straight forward review, all the best

Vurdert til 5 av 5 stjerner

Fast Delivery and Excellent Customer Service

Have pondered long and hard before buying a e-bike and finally settled for the E-GO MAX. Ordered on the Jubilee Bank holiday weekend, confirmation email on the Monday having been dispatched and arrived on the Tuesday. Excellent!! Have used on my holiday this week staying by the Kennet and Avon Canal in my caravan. 30 miles covered and everything perfect!!!

13. juni 2022
Anmeldelse skrevet uten oppfordring
Logoen til E-Go Bike

Svar fra E-Go Bike

Hi Graham, many thanks for your kind review, enjoy your bike.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv