Dyson Anmeldelser 

We purchased the Gen5 Complete from Dyson after testing them at some local retailers. We purchased this device solely because we had saved and had just had our solid hardware floors repolished. We did not want to damage the new surface, so did some investigations and bought this as it was sold for 'hard' floors.

Upon using the device a few times, we noticed some scratches in the floor. We were upset but did not know where they were from. Then one evening, I was vacuuming and the green light was illuminating the floor. I witnessed the vacuum putting deep and horrible scratches in the floor. I was devastated.

We contacted Dyson and sent through all of the images and even a video I managed to get of it happening again. We checked the bottom of the vacuum and it looked fine.

Dyson was very slow in their communication. They sent us a new head and despite this, knew it must be a design flaw when it occurred again. They asked for the whole vacuum to be sent back. This was frustrating as we no longer could clean our carpet areas. The vacuum was checked (despite only being new) and nothing was found. They sent it back - missing parts. As such, we could still not vacuum. Weeks passed and they went to blame us for the part not being there. Thankfully, I had taken photos of the box packed ready for return and it showed it was there. Eventually, they sent us a new part.

The company stated that a small item must have gotten lodged and scratched the floor. Our floors are never that dirty to have large items on them. Secondly, we would have picked anything up that was larger prior to vacuuming! Despite this, they wiped their hands of all liability.

After 18 months of complaints (again, we just had our floors repolished) we were not willing to give up. They asked us to get quotes to fix this problem. We live in a small country town, so getting tradespeople here was a nightmare and took weeks of organising, taking time off work to be home etc. We sent the quotes back and received a simple NO! I asked why they would request quotes if they were not even going to consider them.

WE NEVER ONCE asked for our floors to be totally repolished. We just wanted the areas impacted to be fixed or at least the money to buy a mat to cover them!

They said no again. NOWHERE in their brochure does it list this as a possibility. That you should inch by inch inspect your floor before vacuuming for micro items! A simply crazy notion. In addition, this vacuum was their new, top of the line model!

Since we did not want the rest of the floor damaged, we chose to return the device. All we ever wanted was to fix the damage caused by Dyson's device. If there was any information in their brochure saying this was even a possibility, we would never have purchased.

We were left with over 18months of poor communication, going weeks with no reply, to disrespectful and unprofessional assistance. They also wanted to 'talk' on the phone once we said we were lodging an official complaint. They did not like being asked to record all communication via email! I will never promote this company and tell everyone we can about their poor product, but more so their terrible customer service

We never once wanted more than help to resolve the issue. We were patient and polite. Unfortunately, Dyson no longer takes their products and customer service seriously.

Order not arrived in promised time frame. Was on phone all morning. They won’t tell me when me when delivery will be. Also making it hard to cancel order. Unethical. Taking it up with bank and ombudsmen. Dyson do not have an email either!

Well what can I say, no support at all!
I bought the Dyson Hot+Cool™ fan heater (AM09) White/Silver. I bought it online on the Dyson Website, one the 4th of May 2025! I have send an email after about week on there website because of unusual noise, clicking when oscillating.
The Digital Assistant couldn't help me so I explained in a short text, but haven't received any answer what to do about this issue?!
On the 13th of June, I have send a second mail.
Unfortunately there was another issue I noticed the night before.
While the Dyson was on stand by mode there was a buzzing noise, which was loud and didn't stop and was annoying while try to sleep.
That buzzing, didn't give me a good feeling when a device is under such tension!
Never received an answer to both inquiry!
I expected a nice smooth and quite Dyson for that price and a much better support!

Most appalling customer service I have ever received. Purchased the Airstrait direct through Dyson as they have a 40 day money back guarantee if you’re not happy with the product. Unfortunately it didn’t work on my hair. I returned the product and was told will receive a full refund within 10 business days. It’s been 40 days and I keep calling and chasing and have still not heard from Dyson. Keep getting told they are opening a ticket so they can contact me to organise it etc and it’s a $600 product that Dyson is just not bothering to refund. What is taking so long?? Absolutely ridiculous for such a large company.

Ordered online on 6/6/25 - still undelivered at 26/6/25. Support is friendly enough but even after numerous calls/chats/emails I'm still none the wiser when (if?) I will receive what I've paid for. Not sure exactly what is going on with the business, but for a company selling high $$ value items this level of service is nowhere near good enough. You should avoid buying online from Dyson.

I ordered two vacuums on the 10 June to be delivered our P.O. Box find out 11days later they can’t deliver to P.O.Box so gave them my home address was told they would get when it was to be delivered wasn’t getting anywhere with them this morning I contacted DHL Supply Chain have told it will be delivered today if it isn’t I will contact my bank and report Scam

I placed an order with Dyson Australia on June 14, and as of today, still have not received my item. Their website clearly states 2–4 day delivery, but that promise has been completely ignored.

What’s worse is the lack of communication. I had to reach out three times just to get any information, and each time I was on hold for 1–2 hours. No updates, no proactive service, and absolutely no accountability.

Now I’m being told my item might dispatch on June 29 – over two weeks late. No confirmation, no firm date, and no compensation offered. At this point, the experience feels like a scam – taking money upfront and delivering nothing, with no transparency.

This has been one of the worst customer experiences of my life. Dyson is a premium brand, but this was appalling service. I would strongly caution others before ordering from their website.

Nothing could have ever prepared me for just how shocking the online shopping and delivery experience is with Dyson.

Dyson's commitment to solving real-world problems does not extend to their customer service, or the problems they create themselves.

Dyson's website lacks critical consumer information. Representatives are largely apathetic and unable to adequately handle complex situations. Service level standards are ridiculously long. Escalations go nowhere. Emails are unanswered. Every time I telephone, I get a different excuse and promised a call back. No one ever calls back.

As it stands, Dyson has not supplied the product I paid for on time, or within a reasonable time, nor have they provided a satisfactory remedy.

If you must buy a Dyson product, do so from a third-party retailer not from Dyson directly.

My Dyson vacuum cleaner wouldn’t power up. My local Battery World installed a new battery for me and the Dyson 10+ still wouldn’t power up. I drove across the other side of Brisbane to Dyson Service Centre at Coopers Plains with both the vacuum cleaner & power pack. The technician there replaced the red switch - for free as he said it was a “known fault” but he obviously did NOT test the machine or power pack as, when I got it home, it still wasn’t powering up. I just rang the Dyson 1800 number and a lady called MAKY took me through a troubleshooting process, then said she was sending a new power pack to me. Unlike my first Dyson service experience, MAKY was totally focused on solving my problem. I haven’t received the new power pack yet, but am confident my issue with powering my vacuum cleaner will be solved. Thank you MAKY! The technician gets a 2 star rating from me, & MAKY a 5 star rating.

I cannot express enough gratitude for the outstanding service I received from Dyson Australia. A special shout-out to Paula B, who went above and beyond to assist me in ways I never imagined. Her dedication and professionalism made my experience truly seamless and enjoyable.

Beyond their incredible customer service, Dyson Australia has proven to be a company that stands by its trustworthy and reliable policies. I recently purchased the V11 Advanced Vacuum, only to find that shortly after, Dyson Australia had a sale on the same product. Without hesitation, they honored their price match policy and refunded me the difference—something that speaks volumes about their integrity and commitment to customer satisfaction.

Now, let’s talk about the V11 Advanced Vacuum itself—what an absolute game-changer! I only wish I had purchased it sooner. Cleaning my home has never been easier. Over the years, we’ve tried various high-end vacuum cleaners, but nothing compares to this one. The sheer power and efficiency of the V11 revealed just how much dirt had been trapped under our carpets—something we never realized until now. Thanks to Dyson, that’s no longer a concern!

If you’re looking for exceptional service, a company that truly values its customers, and a superior product that transforms cleaning into a breeze, Dyson Australia is the way to go. Highly recommended!

Beyond TERRIBLE service despite spending close to $700

My wife placed an order through a Dyson online agent, they sent it to a completely incorrect address this was noticed immediately by my wife when she received the receipt.

My wife spoke to an online agent immediately after receiving the receipt who couldn't correct the address. My wife then called Dyson customer service who updated the address, she then asked the agent to speak to a supervisor (Melissa) who confirmed the delivery address was updated and correct. The supervisor Melissa was kind and even followed up the next day to confirm that the tracking number was updated and going to the correct address.

The problem was today when my wife received a failed delivery because of address for Dyson and the product was now getting sent back to their headquarters in Sydney.

My wife spoke to Dyson today and spoke to the supervisor Angela, who repeatedly addressed my wife with a different name. I'm not sure if she was new or just unprofessional.

Angela's solution was for us to wait for the package to be delivered back to Dyson headquarters in Sydney and they will send it back whenever they receive it. She told us that she can organise new tracking for our item that was getting sent to Dyson headquarters? Not sure how this helps us in knowing when we will receive our package.

As there was no customisation with this order, I suggested to Angela to send a new product to us directly express she advised that Dyson do not offer express shipping and that we will have to wait an extra 3 to 5 business days because of delays for Dyson to send a new product.

When I asked Angela if I could speak to someone in a higher position above her, she deflected by saying there's no point because she's already raised a tracking request, for the product to be sent to Sydney, which again makes no sense to the consumer.

***UPDATE*** A couple days later Janet contacted my wife and immediately had a new product shipped directly to us, without making us wait for the original to get to the warehouse. It was then delivered VERY quickly!

Best customer service ever
I contacted Dyson customer service to replace a broken part of my vacuum cleaner
Initially they were going to send it free of charge because the part was out of stock with an ETA of 2-3 weeks
A few days later they contacted me again to let me know that there were delays in their stock shipment, so they offered me an exchange with a brand new machine
I posted my old vacuum straight away (they paid for delivery) and I received the brand new one less then 2 weeks later
Honestly I’ve never received a better customer service than this

Terrible customer service. After I purchased a vacuum online, took 4 days for them just to process it. I had to repeatedly ask when they were dispatching my item, I was largely ignored on the chat-line/messenger. No customer service. Long delays. Still waiting on my vacuum despite numerous messages. Don't use the website to order!

My elderly father always had a Dyson vacuum . Last one - which was quite new was put on charge , the charger burnt out while plugged in charging and fortunately did not catch fire as he was 85 at the time and on his own . The adjacent washing machine plugged in was fine .We got an electrician to inspect and fix power point and he explained it was the charger as cause . Replaced power point at a $180 cost and I sent bill to Dyson who refused to pay. Dad struggles on his pension and was a cost he did not need . No more Dysons for us ! The power charger was melted and they stated there was nothing wrong with charger.....how this could be ascertained I don't know . Our photos sent in fully explained issue

Dyson hoover - Not impressed with such a prolific company.
£65 to change a battery.
No complaints department.
Never again

We upgraded from the dyson D6 to the V15 Detect Absolute vacuum. It is amazing and a huge upgrade from the D6. Everything that bugged me about the previous model has been improved on. It cleans to perfection, the battery lasts really well, it makes the dull job of vacuuming bearable. It's easy to use and super easy to empty the dirt chamber.

This is a great product and I'm impressed. And lastly, the packaging is very impressive. There was only a small handful of plastic material put in the general bin, everything else went into recycling! This is environmental packaging at its best! Five stars.

Just received my Dyson gen5 detect stick vacuum today in the post. I must say that it has exceeded all my expectations as I have very thick black plush carpet and everything sticks to this carpet. It would never look clean and no other vacuum was effective in cleaning it.

I also have a back injury and dragging a normal vacuum behind me really aggravated my back and as a result I always put off vacuuming as it was all just too difficult for me.

My new Dyson however is super powerful and removed every speck from my carpet and not having to hold down a trigger like on most stick vacuums - also makes vacuuming much easier. I’d highly recommend this Dyson product to anyone with a back injury. I will definitely recommend it to family and friends.

A special thanks to Robbie Dickenson in the Customer Care Team for all his assistance in selecting the right model for me and his very customer focused approach to his job. Top marks for Robbie and he deserves this special mention.

TP09 / fan.
WHAT FAN… 4 weeks ago I placed my order. I still not received it. Dyson are a premium retailer with high end products, it’s such a shame to the Dyson company that the customer service team are as much use as an empty toilet roll tube.
Astronomical let down for Dyson.
If I eventually receive my order, that’s providing dyson’s customer service and delivery teams can do their job’s correctly and comply with their company and customer t&c’s and policies, I shall never buy from them again. I would love to speak go Mr Dyson myself to inform him directly of the diabolical team he has in Sydney Australia, what a mess.

I recently contacted Dyson regarding a dust container lid that fell off while cleaning my 3 year old vacuum cleaner. The customer service I received was exceptional. The whole container was replaced free of charge and delivered within the week. It is an extremely easy to use stick vacuum, light, rechargeable and very easy to empty.

Dyson Australia is by far the worst company I’ve purchased from, they do not honor their price match guarantee and their customer service agents are extremely disappointing and rude. I placed an order on the Black Friday sale and had them delivered, however due to them changing the price on the same product 3 times over the 1 week period, I called to get a price match on the order and was denied. I was told to just simply initiate a return and place a second order. I placed a second order and the same thing happened with the price discrepancy so I placed a third order.

This time, the CS agent told me that they would be able to price match the second order and cancel the third order to avoid the hassle of returning the second order.

The very next day I received an email stating the third order was shipped. I contacted CS again and they told me that they were unable to cancel the third order and suggested that I return the second order because the third order was on its way, and so I did return the second order.

The third order that was pending delivery and did not get delivered rather it was bouncing across the NSW AP network for the span of a few days. During this time I called CS multiple times, they told me there was an issue given apparently the supposed order cancellation request was still active on this order despite being shipped out and that they were redirecting it back to their warehouse. I explained to CS what happened with the 2 previous orders and emphasized that I needed this third order delivered to me.

Multiple CS agents reassured me with their supervisors that this package was corrected and is still in transit and would be delivered to my address.

This morning I saw a tracking notification that the package was delivered back to Dyson warehouse in Taren Point. Hence I called the CS again to speak to a supervisor this time to get an explanation as to why this third order was not delivered to me. To my utter disappointment the CS supervisor was very rude and dismissive and told me that the issue was with my delivery address that was input during ordering online and it was apparently “MY problem” and Dyson is not to be blamed for this mistake. This is a complete LIE given all there orders I placed had the exact same delivery address as is evident in the three invoices I received from Dyson, 2 of the orders which in fact was delivered to my address and subsequently returned by me at their direction.

When I asked how do they want to remediate this issue, I was rudely told this is “MY Problem” and that they would not be able to create a new order with the price paid for the third order which was the lowest priced order and that there was nothing they can do about it. I was also told I was refunded for my 2 previous order last week both of which I still have not seen reflected back into my bank account nor received an email from Dyson confirming that they had received or processed the return, I only have the return tracking numbers for both previous returns. At this point I am left with no vacuum and 3 orders which has been returned with no refunds received back totaling close to $3k. I am seriously going to lodge an official complaint with NSW Fair Trading regarding this sham of a company.

This entire ordeal is very disappointing and Dyson has lost a customer for life. Oh well, I guess I will be going to Samsung to get my new vacuum instead.