Submitted an order for replacement remote control for our whisper fan as our puppy decided they are chewable . It was very easy to order and delivered extremely promptly . Disappointed that it was min... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Breaks quickly I bought a Whisper Flex fan in June 2024 and it's broken just after two years - the fans stop turning. As it's *just* out of warranty, Duux refuse to replace or repair it, and th... Vis mer
Thank you for inventing this fan, the quietest I could find on the market, I’m such a light sleeper and I can’t even hear this on the lower settings. Plus even when it’s really hot it blows out cool a... Vis mer
A big thank you to Duux customer service. I contacted them after an incident at home through which a lead got broken. The replacement was out of stock, but they managed to locate a spare from a retur... Vis mer
Informasjon om virksomheten
Om Duux UK | Designed for better air
Skrevet av virksomheten
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Kontaktopplysninger
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Storbritannia
- contact@duux.co.uk
- duux.co.uk
3,1
Middels
336 anmeldelser
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Amazing
I order my fan on a Saturday & was here next day Sunday ~ amazing!
I'm so very pleased compact size, lovely looking & I can now sleep as this fan very quiet. Let's out soothing cool air & great having remote & all options.
I would highly recommen. Thank you 💕
10. august 2024
Svar fra Duux UK | Designed for better air
Hi Catherine,
Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!
Jack - Customer Experience Team
Excellent fast delivery and I’m…
Excellent fast delivery and I’m overjoyed with the fan. It’s gorgeous!
10. august 2024
Svar fra Duux UK | Designed for better air
Hi James,
Thank you for the review! I am glad to hear you were impressed by our delivery time.
Jack - Customer Experience Team
Great fan purchase
Being disabled and not working I took advantage of your sale prices. The fan arrived on time. As I have various medical conditions the fan suits me perfectly. It is very quiet and from what I gather is not too much usage on power. It oscillates and moves the air around perfectly and I can sit on my sofa and still feel the breeze coming from the fan. All in all a great purchase and I’m extremely happy with it.
10. august 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!
Jack - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Ann,
Thank you for your positive review! We’re thrilled to hear that your fan has exceeded your expectations.
Jack - Customer Experience Team
My Duux Silent fan no longer rotates horizontally!
Dear customer service!
Thanks for informing me that the fan is broken otherwise i wouldn’t figure that out!
My question is why u want me to send you the proof of purchase and then ask me to contact the seller since you already know that the warranty is expired.
My grandfather has a cheep fan from the 70s that still work and this one that costs 200 Euros with the battery has to break so soon. If the vertical function was broken i could live with it but without the horizontal function the thing is almost useless.
I can see on the internet that i,m not the only one with this issue (which i,m sure you are already aware of!)
I was about to get a Xiaomi fan but i decided give Duux a chance which i now regret and this purchase will definitely be my last one from this brand, plus i will for sure write a review about this and warn other about buying any Duux product.
I,m sure most of the positive reviews here are paid reviews!
9. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Duux UK | Designed for better air
Hi,
I am sorry to hear that you have had a bad experience with your Duux fan.
I noticed that you mentioned you purchased this in Euros, which indicates that you did not purchase from us. I also cannot see any correspondence from yourself with us. Please reach out to the retailer in which you purchased from, as we are the UK retailer for Duux.
Jack - Customer Experience Team
Saw this product in a store but they an efficient service …
Saw this product in a store but they didn’t have the colour so I went directly to this company I ordered it and it got delivered very quickly
6. august 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!
Jack - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Simon,
Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Great fan and very quiet
Great fan. Very quiet, which is what we wanted for use in the bedroom. Looks good too. A bit pricey, but well worth the money.
2. august 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Jack - Customer Experience Team
Prompt delivery
Prompt delivery , customer service line helpful however was given some incorrect information which delayed the issue I had which was frustrating but hopefully now sorted
3. august 2024
Svar fra Duux UK | Designed for better air
Hi.
I am very sorry to hear that you received some incorrect information, however, I am glad to hear that it has now been resolved.
Thanks for the review.
Jack - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Jackie,
I'm glad to hear that you have had a great experience with DUUX! Thank you for the review.
Jack - Customer Experience Team
This product is useless
This product is useless. Will not connect to the WiFi. I have tried everything suggested. Watched numerous videos yet nothing. This seems to be a ongoing issue that's not being resolved across the board. It connected to WiFi for a week then stopped. I've paid the extra money for the smart function. It shouldn't be this difficult to get the product to connect to WiFi. So frustrating as I wanted to purchase a second product but I am totally put off now. I would not recommend this product as without the smart function it's a highly overpriced fan.
10. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Duux UK | Designed for better air
Hi,
I am very sorry to hear that you are experiencing issues with your app.
This should not be occurring, so please do reach out to us at contact@duux.co.uk, so we can assist you with this.
Jack - Customer Experience Team
My fan arrived yesterday and doesn’t…
My fan arrived yesterday and doesn’t work!
I’ve emailed Duux customer service, but no response.
There’s a heatwave this weekend, so I’ll have to buy a new fan. Obviously not from this company. I only bought it because Which had given it such an excellent review.
If Duux answer this, please give me my money back and pick up this useless thing
Update: I’ve now got to go on a trek for a mile and take this heavy fan to the DHL pickup point, to return it.
Don’t deal with this company!
8. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Duux UK | Designed for better air
Hi Patricia,
I am sorry to hear that you received a faulty fan. I can only apologize for any inconvenience caused by this.
I can, however, see that all of your emails to us have been responded too within 24 hours. I can also see that your nearest DPD drop off point is 0.1 miles away from your address, so please do reach out to us, if you are having any difficulties locating this.
Jack - Customer Experience Team
Great for sleeping
Easy website, rapid delivery, and love the product - it’s truly silent on setting number 1 and is perfect for sleeping through the warm nights.
2. august 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux fan!
Jack - Customer Experience Team
Excellent customer service
Excellent customer service. The fan arrived with two small parts missing. I sent an email to customer service. They responded quickly and the parts arrived a few days later. This is the second fan I have purchased. Would highly recommend
1. august 2024
Svar fra Duux UK | Designed for better air
Hi Anne,
I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Peter,
We are glad to hear that you have had a smooth process ordering our products. Thank you for the review!
Jack - Customer Experience Team
Very pleased with the fan
Very pleased with the fan - it lives up to its name! Astonishingly quick delivery. And the quality of the product justifies the price.
1. august 2024
Svar fra Duux UK | Designed for better air
Hi Peter,
We're thrilled to hear that you are enjoying using your Duux fan. Thanks for the 5 stars!
Jack - Customer Experience Team
Very quick and easy to order and next…
Very quick and easy to order and next day delivery. Fantastic product.
1. august 2024
Svar fra Duux UK | Designed for better air
Hi Kay,
I'm glad to hear that you had a quick and easy experience ordering with us. Thanks for the feedback!
Jack - Customer Experience Team
There are fans and there’s the Duux Whisper Smart Fan
There’s loads of fans, all much of a muchness, so I was a bit sceptical when I read how quiet this is. I mulled it over and decided to give it a try. I was surprised by the result - it’s not just quiet, it’s silent! Astonishing! And it has all the tilt and swivel capabilities so it really is the business. Nothing else like it. Superb.
29. juli 2024
Svar fra Duux UK | Designed for better air
Hi,
Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.
Jack - Customer Experience Team
I bought a replacement remote control…
I bought a replacement remote control for my fan and it doesn't work!
31. juli 2024
Svar fra Duux UK | Designed for better air
Hi Andy,
I am very sorry to hear that.
Please do reach out to us at contact@duux.co.uk , so we can assist you with this.
Jack - Customer Experience Team
Svar fra Duux UK | Designed for better air
Hi Vera,
Thank you for the review! I am glad to hear you were impressed by our delivery time.
Jack - Customer Experience Team
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