So used to completing an online quote request form for companies only to never hear back. Jack @ drainage central called me back within a couple of hours and has handled an often complex order across... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I was replacing cast iron guttering, going from the main roof to a smaller roof and then down to an existing gulley. So measurements were critical. In that respect, the wide range of 68mm cast iron st... Vis mer
Selskapet har svart
How do you replace cast-iron Victorian drainpipes that have rusted through without it looking terrible? You can use PVC equivalents that look pretty close from a few feet away and keep the style of th... Vis mer
Selskapet har svart
Jack was very helpful and knowledgeable of the products I required. Although two gutter angles had to be manufactured the delivery was very quick of the whole order.
Informasjon om virksomheten
- Byggevareleverandør
- også i
- Leverandør av plastprodukter
- Metalleverandør
- Oppussingsforretning
- PVC-industri
- Ståldistributør
Skrevet av virksomheten
Drainage Central offers a full and comprehensive range of guttering, plumbing and drainage products, including rainwater systems, sewage treatment products and a range of Brett Martin products. We only supply quality assured products from the leading manufacturers and aim to offer the best solutions giving you downloadable installation guides and technical specifications where applicable. Our stocked products are on a 24 hour delivery schedule (See COVID-19 page for current schedule) and our knowledgeable, friendly UK based customer service team are always on hand to help. We have numerous years of experience in drainage, e-commerce and customer service. So for a secure, easy shopping experience please choose Drainage Central – rain through to drain - we’ve got it covered.
Kontaktopplysninger
184C Wisbech Road, PE158EZ, March, Storbritannia
- 03302 230 275
- customerservices@drainagecentral.co.uk
- drainagecentral.co.uk
4,8
Enestående
231 anmeldelser
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Excellent customer service.
22. mars 2023
Svar fra Drainage Central
Good morning John,
Thank you for taking time to leave us this great review.
We hope to deal with you again in the future.
Kind Regards,
Drainage Central Team
I liked that Product was available and…
I liked that Product was available and at good unit price.
I didn’t like the huge carriage charge that made to overall price extremely expensive.
I didn’t like the fact that delivery from date of order to date received was very slow.
20. mars 2023
Svar fra Drainage Central
Hi Mark,
Thank you for taking the time to leave us a review.
We try to keep carriage costs as low as possible, and our fittings do have a discounted delivery cost when compared to gutter or pipe lengths.
Its also disappointing to hear that the delivery seemed slow. We checked the courier system and it does appear to show that delivery was made within the expected lead time - the lead time is highlighted on each individual product page, apologies if this was not clear enough.
Thank you for pointing out our good unit price though, and we hope to hear from you again in the future.
Kind Regards,
Drainage Central Team
I needed the order rapidly and Drainage…
I needed the order rapidly and Drainage Central ( Jack in particular) got it to me the following day after I phoned him . Friendly and efficient service
13. mars 2023
Anmeldelse skrevet uten oppfordring
Brilliant, highly recommend!
Brilliant, thank you very much for your help throughout. Highly recommend!
7. mars 2023
Anmeldelse skrevet uten oppfordring
Easy to use website
Easy to use website, great products, fast efficient service. recommend to others
2. mars 2023
arrived a little late but postage was…
arrived a little late but postage was excessive. £12.50 for a small lightweight jiffy bag which should have come through the post.
22. februar 2023
Svar fra Drainage Central
Hi Pete,
Thank you for taking the time to leave us a review, and sorry for the delay in responding.
The lead time for the goods ordered is 3-5 working days - and according to the courier the order was delivered on the 3rd working day. Sorry of the lead time is not clear - it is highlighted on the individual product pages.
Sorry if you feel postage fee was excessive. We strive to keep carriage costs low, but in some cases it is not always possible. Hopefully value was found in the fully trackable courier service used on this occasion.
We hope to deal with you again in the future, and if you have any further queries please let us know.
Kind Regards,
Drainage Central Team
This time the delivery got split down…
This time the delivery got split down into 2 different vans.
1st driver turned up with just the downpipes, I asked" is that all you have for me" The answer was YES.
2 hours later this same driver turned up with box of fittings!! time is now 3.30
Second driver turned up after 5.30 with guttering.
I now had to return back to this job the next day to install the guttering taking just 40mins....
Poor delivery service. If all order was on the first van i would have been done and finished on this job in same day.
21. februar 2023
Svar fra Drainage Central
Hi Ian,
Sorry to hear about the issues this split in the consignment has caused you. Although we work closely with couriers to try and avoid this, occasionally, this does happen.
We always recommend no work is scheduled to begin until all goods have arrived on site and have been checked - as although this is uncommon we admit that this can sometimes happens and is largely outside of our control.
Nonetheless we are happy to hear the order arrived all on the same day, and please do not hesitate to get in touch if you have any further issues.
Kind Regards,
Drainage Central Team
Clear and straightforward web site
Clear and straightforward web site, competitive and well packaged for a small part.
22. februar 2023
Packaging open when delivered but part…
Packaging open when delivered but part seemed intact.
22. februar 2023
First class
Ordered on line but couldn’t check out for some reason, rang and order was completed in an instant. Very fast delivery and all good.
Will certainly use again.
10. februar 2023
Svar fra Drainage Central
Good afternoon,
Thank you for taking time to leave us a 5 star review.
We're happy to hear that our team were able to efficiently assist you with placing the order and that you were pleased with the delivery and products.
We do hope to deal with you again in the future.
Kind Regards,
Drainage Central Team
Quick response to our order and prompt…
Quick response to our order and prompt delivery. Delivery driver informed us of the delivery and left in a secure place very impressed
6. februar 2023
Svar fra Drainage Central
Good afternoon,
Thank you for taking time to leave us such a great review.
We hope to deal with you again soon.
Kind Regards,
Drainage Central Team
Excellent
Excellent, very painless experience. Product great - helpful advice provided on the phone as to what to buy, dispatch and delivery super quick and good phone support for when the delivery driver mixed up parcels which was then very quickly resolved. Very happy with the professional and helpful service.
3. februar 2023
Good service
Good service.
Arrived neat, clean on time and was just what we ordered and needed.
1. februar 2023
Great advice
Great advice and product recommendation, the team really know their stuff. Price was the best I could find, delivery was as quick as promised and the product works perfectly. I'll definitely be shopping there again
23. januar 2023
Anmeldelse skrevet uten oppfordring
The website quotes a 3-5 day delivery
The website quotes a 3-5 day delivery, it took 10.
The delivery was dumped on an adjacent patch of grass and nt delivered to the address, it had been thrown over the hedge.
It was complete and correct
27. januar 2023
Svar fra Drainage Central
Morning Andrew,
Thank you for your feedback, and thank you for your time just now on the phone.
We are sorry the items were not delivered to the property, but glad the order was received in full - this order was sent direct from the manufacturer on their own courier so we will pass the feedback onto them too.
The items ordered are made to order, and do have an extended lead time of 10-15 working days, and this is shown on the estimated delivery box on each individual product. Sometimes lead times change when a certain variant/colour is selected. Sorry if this was not clear and we will try and make this clearer going forward.
Kind Regards,
Drainage Central Team
Great
Great. The company provided helpful advice before I purchased, then delivered high quality products fast. All in all, a simple, straightforward and effective service.
11. januar 2023
did not receive what i ordered
12. januar 2023
Svar fra Drainage Central
Good Morning Terry,
Thank you for your review, and apologies for any inconvenience this error may have caused.
On investigation its clear a slightly different item was sent to what was ordered.
We understand a collection has already been arranged for the incorrect part received, and a refund agreed - rather than a replacement item being sent.
Once again, apologies for any inconvenience caused and hopefully we have been able to rectify this for you quickly once informed.
Kind Regards,
Drainage Central Team
A hassle free purchase
18. januar 2023
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