Dossier Anmeldelser 

Everything is good, nice fragrance and excellent costumer service

I have been using Dossier scents for about a year now,they are very very good and have long lasting smell.They have a very good team at customer service, they reply to emails very promptly. Thank you.

Package was stuck somewhere in transit, so I contacted support, which resolved the situation in less than a day

I appreciate the quick replies to my questions and the helpful information that I was given concerning some of the products. Great customer service and courteous & professional.
Thank you,
D.B.

Not that good quality, but it's enough. I like 540 one

The product is fantastic and reasonably priced for the quality. I recently placed an order and made a mistake. They were quick to respond and resolve the issue with professionalism and great customer service. Thank you!

Friendly service. A quick resolution with a problem that occurred on my order super helpful associate.

Customer service was easy, quick response and very helpful in solving my return issue. Sent me the label right away. I’m loving the scents so far, just this one didn’t make the cut for me.

I needed assistance from customer service in applying a discount code that I forgot to use when I submitted my order. They answered very quickly and applied the refund for me. VERY quick responses and VERY polite customer service.

I have been using Dossier for over a year at this point. The fragrances are amazing. They last long and make a statement. I frequently get compliments and have people asking me what I am wearing. Above all I have been extremely satisfied with their customer service. I have had some issues where my cart would not process accurately and I was charged for an item that was supposed to be free. I reached out to the customer service and received a refund within minutes. Quality products and 5 star customer service - what else can one ask for?

My experience great, amazing communication!

Loving
Excellent
Beautiful
Amazing
Head turning scents

My previous order was lost and they replaced my order.

Update: (7/28/26) I'm updating my rating from 2 stars to 3 stars because Dossier ultimately made a genuine effort to resolve the issues described below. They refunded the pricing error, sent the missing promotional sample, and offered me a fragrance of my choice as a goodwill gesture, all of which I appreciated.

After everything was resolved, they also asked me to allow them to remove my original review. I declined because I believe the review accurately reflects my experience at the time. Instead, I wanted to leave the original review in place and add this update so readers can see both the problems I experienced and how Dossier ultimately responded.

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I really wanted to keep supporting Dossier, but I've decided it's time to move on.

I think it's important to mention that I'm not someone who bought one bottle and had a bad experience. Over time, I've built a collection of well over 30 Dossier fragrances, purchased primarily through Dossier's website, but also through Walmart and Target. I've also purchased several fragrances as gifts for friends and family.

The fragrances themselves are generally very good, especially for the price. If I were reviewing only the fragrances, my rating would be much higher.

Unfortunately, my experience with customer service has been very different.

Over the past several weeks, I encountered multiple issues with my orders and support experience:

- A member discount that disappeared during checkout, resulting in an incorrect charge.
- Emails that initially appeared to be misunderstood despite detailed explanations and screenshots.
- Two earlier support emails on unrelated issues that were never acknowledged.
- A missing promotional 3 mL sample.
- Two complimentary "mystery" bottles in the same order that turned out to be the exact same fragrance.

To Dossier's credit, they eventually refunded the pricing error and looked into the missing sample. Once my case reached the right representative, communication improved considerably.

What ultimately disappointed me, however, was the lack of flexibility shown toward a loyal customer.

As someone whose collection now includes well over 30 Dossier fragrances, duplicate mystery fragrances become increasingly likely simply because I've built a large collection. In fact, this wasn't the first duplicate I had received. I asked whether they would consider exchanging my duplicate mystery bottles — both of which were brand new and still in their original packaging — for other mystery fragrances from a limited list of available options. I wasn't asking to choose any fragrance in the catalog — only to avoid ending up with additional duplicates.

What made this particularly disappointing is that Dossier told me I could contact them after placing future qualifying orders and they would try to avoid sending duplicate mystery fragrances. That suggests they have a way to reduce the chances of duplicate mystery fragrances, but they chose not to apply that flexibility to the duplicates I had already received.

I completely understand that companies have policies, but I also believe there are times when long-term customer relationships deserve a little flexibility. In this case, I don't feel that happened.

Dossier makes quality fragrances at competitive prices, but customer service matters just as much as the product. After this experience, I no longer felt that the level of service reflected the level of loyalty I had shown as a customer.

Dossier not only has delightful scents, but it also has extremely wonderful customer service. My most recent order got mixed up due to my error in address. The Dossier team went above and beyond to make sure the delivery issue got resolved asap. The communication was extremely professional and timely. I have been buying from them for a couple years now, this has made me a lifetime customer.

Customer service was very fast replying to my email and very thorough in checking my order that all was ok. They found one of the items was sold out and asked how i wished to proceed. I asked if there would be any shipping cost since there's now one item they said not to worry no shipping fee will be charged. They credited me right away for the out of stock item. Customer service did such an amazing job taking great care of me. Well done team!

The scents were great. Unfortunately a free sample spilled during shipping, and the customer service team was so great about it. They offered a discount on my next order, and responded to messages literally within the hour!

The customer service rep named Adrian really took me out of a tough spot. He did an amazing job in a timely fashion. He was super quick to respond and extremely helpful with my requests. I hope everyone gets this guy for help.