DOR-2-DOR Anmeldelser 

Svar fra DOR-2-DOR

15. jan. 2025

Many thanks, Stephen, your comments are appreciated.

Svar fra DOR-2-DOR

Oppdatert: 27. jan. 2025

Thank you for your feedback and for raising these important points. We appreciate your perspective and the opportunity to clarify our practices.

Firstly, I'm pleased to share that our rates have increased substantially since that leaflet was printed. We value our Post People tremendously and are committed to fair compensation. In addition to the improved rates, we also provide a vehicle allowance to those who use their cars for deliveries.

Regarding the volume of leaflets, we understand your concern. Across our UK-wide franchise network, we average just 3.8 leaflets per letterbox – far less than what you experienced. We're actively working with our franchisees to ensure they adhere to responsible delivery practices and minimise any inconvenience to residents.

You're absolutely right about the environmental impact of digital communication. While paper is recyclable, the energy consumption and resource depletion associated with digital technologies pose a significant threat to our planet. We believe that printed materials, when used responsibly, still have a valuable role to play in communication, particularly for local businesses and organisations.

We appreciate your feedback and are committed to continuous improvement. We're actively working to enhance our pay rates, minimise leaflet volume, and promote sustainable practices across our network.

Thank you again for your review.

Svar fra DOR-2-DOR

Oppdatert: 27. jan. 2025

Hi Steve, We supply a high quality GPS tracked leaflet distribution service for our many thousands of clients across the UK through our network of Dor2Dor franchisees. The fact that we have delivered to you simply proves we are doing a good job for our clients

Svar fra DOR-2-DOR

5. feb. 2024

Hi Ricky

If you email me your address: customerservices@dor2dor.com
We will happily take off your address and stop delivering to you.

At DOR-2-DOR, we do, of course, respect your right not to have unaddressed material through your letterbox. However, notices can sometimes be missed by ours or any delivery company, so we apologise for any inconvenience this has caused you. If you can give us your full address we can easily add you to our don't deliver list so you are never troubled by DOR-2-DOR again.

May we please take this opportunity to give you some vital information about what we do and our industry.

The European Union and the UK government want to see paper going into landfill reduced, and recycling increased and are keen for effective systems to be put in place to reduce the number of unwanted leaflets inserted in magazines sold at your local newsagents and leaflets and other material that's posted through your letterbox reduced and minimised.

With door drops, the main logistical problem is making sure our Post Person doesn't put the leaflet through the letterbox of the homes that don't want it. This may seem a simple problem to overcome; however, in practice, there are issues. We give our Post People a map of the delivery area showing streets for the drop area, and the deliverer happily goes on their round. The delivery process is entirely mechanical and automatic, and they sometimes have headphones on. If there is a notice by the letterbox, our Post Person may miss it and push the unwanted leaflet through the letterbox.

We use the recommended method from the Data & Marketing Association, which is to give the deliverer a list of addresses not to deliverer to, and we mark it on the map that they are following. This works well, but sometimes if the Post Person loses concentration for one reason or another, unwanted letterboxes can still get posted.

Now I guess you might say, well, why does junk mail have to exist at all? Why can't we ban it? The truth is it works, and over 90% of the population don't really mind getting the latest Pizza menu from their local restaurant or a special offer from a fitness club, or a message from a garden maintenance man plying his trade. The fact is that it works, and it especially works for local businesses.

It's a relatively low cost, so it is helping the local business community and creates jobs. More people working means more taxes collected, resulting in better hospitals and schools, infrastructure and social services etc. In fact, the DMA statistics show that the direct marketing industry injects over £45 billion annually into the national economy, and that's a lot of schools and hospitals etc. So it's a little bit of junk mail that perhaps you don't want can do a lot of good for many people.

Finally, some facts regarding paper and trees. Two Sides the print industry voice tells us that 94.4% of the paper we use comes from European forests and that these forests are growing by an area the size of Greece every year, that's 1.5 million football fields or four times the area of greater London and paper can easily be recycled. More trees for paper means less CO2, so it's positively affecting the environment.

More importantly, the environmental impact of electronic communication cannot be ignored. - The ICT industry accounts for approximately 2% of global emissions. Annually Global Cloud computing demands twice as much electricity as the entire United Kingdom. 9 million tonnes of e-waste from goods such as mobile phones, laptops and tablets is generated.

Print and paper can be a sustainable way to communicate; many consumers still value it, including the younger generations.

We apologies for any inconvenience you have experienced.

Best
Jeff Frankling
Founder & CEO
DOR-2-DOR

Svar fra DOR-2-DOR

Oppdatert: 20. okt. 2023

Daniel, just for the record your company is LCA Maintenence based in Bedford. We have spoken to two members of your company namely Claudia and Dovile but we have never spoken with you. We object to the comment about shouting over because that is not something we do our situation was explained calmly to your colleagues. There are always two sides to a complaint. This is ours.

You claim Saqib Mohammed at DOR-2-DOR Luton didn’t deliver your leaflets.

Saqib has been a highly trustworthy and professional franchisee of ours for 10 years.

I know for a fact that he does an excellent job delivering leaflets for his many clients.

I spoke to him about your complaint and he assured me he delivered all your 31,000 leaflets.

He spoke to your colleague - Office administrator Claudia Milazzo. Saqib explained to her that he had delivered all the leaflets and a good number of them were in fact delivered by himself and one of his long-serving Post-People. Saqib explained that to me also and I believe him. I have no reason not to. Saqib also told me that due to your complaint, he didn't charge you for the distribution but you failed to mention that fact in your review.

I also spoke at length to Claudia Milazzo she told me that she still didn't believe the leaflets were delivered and demanded that Saqib pay for the printing of the leaflets. I told her that Saqib was not prepared to do that. Claudia also told me that they had no response and also asked people they knew if they had received the leaflets they always got a negative answer.
Well if that is true I would ask how effective are your systems for monitoring response, could it be that they are at fault? Could the leaflet have driven people to view your website but not make an enquiry?

I can also tell you if you randomly ask someone if they have received your leaflet, you will always get a negative response you must at least show them the actual leaflet and also preferably the other leaflets that were delivered with them. It's also a fact that you may have been asking people who maybe know you but we're not in fact in the drop areas.

It is also a fact there are many reasons why you may not or may not get a response the main ones are as follows:
Design of the leaflet. (as the work was carried out over 6 months ago there are no examples of the leaflet so I can’t give any comments on the design suitability)
Targeting - choosing the demographics of the drop area is very important.
An offer - leaflets without a compelling call to action and offer will have less impact on the reader.
Demand for the service - are the householders you are delivering currently looking for the service you are offering? They may not need the service now but they will keep the leaflet and contact you maybe weeks or months in the future. This is one of the most important factors of a door-drop against other forms of advertising.

Finally, as the franchisor, we believe 100% in our loyal and long-serving franchisee Saqib Mohammad. We explained politely to your colleagues that we are unable to force him to pay to reprint your leaflets (he never charged you for the delivery). If you still feel aggrieved with your situation you need to take it to an independent 3rd party (perhaps the county court) they will decide who is right and who is wrong and give you a judgement.

Regarding your last comment written in block capitals. This is in fact the written form of shouting.

Jeff Frankling
Founder & CEO
01582 460977

Svar fra DOR-2-DOR

10. aug. 2023

Many thanks for your review

Svar fra DOR-2-DOR

10. aug. 2023

Thank you for your review, We sincerely apologise for missing your notice. If you can email me your address we will retrain the Post-Person™ and add you to our DONT-DELIVER file.
Jeff Frankling
CEO
jeff@dor2dor.com
01582 250 000