donpablocoffee.com Anmeldelser 

I like the coffee, but waiting 2 months for my order to be sent is not acceptable. This is not a one time occurrence. It has been going on for well over a year and a half.

I truly love the taste of this coffee everyone we have given a cup to at our home loves it. I’ve had a subscription for years now and have been very happy with it. Recently in August 2024 I didn’t get my order. I was told it was delayed a bit. I said ok. Several weeks went by and nothing. Then the next month was debited from my account. Again no coffee. I’ve tried emailing calling and no answer any time of the day. I emailed and received a reply but the message was all jumbled together I count read it. It any event just cancelled my subscription. I’m so disappointed as we are huge fans of this coffee it’s exactly what I was looking for. Organic and low acid. Its delicious! However the customer service and ability to communicate and fulfill orders is terrible.
Brenda

Orders kept coming slower & slower
Of course they take your money upon ordering
Last order was 7/18/24
Cancelled order 8/30/24
'Supposedly' refund coming
Up until today, unless I contacted them, THEY NEVER contacted me at all, even after complaining
Same excuses every time, saying in a few days, etc.
I see they pinged my account on that day Friday or possibly slightly later...
Where's my money back for 2x 5# beans ???
David

Wish i had read reviews first. Waiting three weeks and still no coffee with same response others have received. No returned phone calls. Requested refund. No response yet. I will report a problem with credit card company.

Don Pablo coffee has the worst customer service inasmuch as getting the actual coffee that was ordered. I placed an order 6 weeks ago and still haven’t received it. I called and received the same excuse that I received the last 2 times I called. The company received a large order and they’re behind because they roast the beans daily for fresh coffee. Unacceptable!! Let’s see now how long it takes to get my payment credited back to my card since the company charged my card the moment I placed the order rather than charging my card when the item ships! Will never use or recommend this company again.

Love the coffee, especially the decaf. A good decaf is hard to find and not pay stupid high prices.
However their order fulfillment is a problem. First they immediately charge the credit card (illegal in some states and violates CC rules), but the shipments are more than a month late and a have one now that is more than 6 weeks late.

3 weeks and no order shipped, no email, no refund. Be aware that this is a scam or fraud company.

They cannot provide a consistent fulfillment on product ordered. Don Pablo has been sitting on my money for nearly a month with no indication that this order will ever be completed.

This is the second time Don Pablo has made me wait. It’s been a month since they charged my card and no coffee.
Last time it was two months.
Wouldn’t it be nice if their website stated “out of stock” instead of taking
my money for one to two months before shipping? Unacceptable.

After 20 days I finally canceled my order…now we’ll see how long the refund takes…

First of all......I agree with another person. WHERE did all the reviews for this company go?
12 days from date of order. Let's remove weekends shall we? 3 days.....including a "holiday". Lemee see.....I am no Harvard genius here but.....that's 9 days.
(I am assuming Saturdays are a work day?)
I got an email today AFTER asking where my order was saying the "same thing".....we want your coffee to be fresh.....yada, yada, yada. I get that but really.....my first bag wasn't that fresh and this coffee is not exceptional. I figured by the time they DID ship it and by the time I got it......I am lookin' at 2 weeks or more.
I got it due to the fact it's low acid.......I am headed to the grocery to get some low acid Folgers and it won't take ME 2 weeks to get it home.
I threw in an extra star for the speedy refund. A sincere "we are having issues and it shouldn't take this long and we are sorry" email would have been better than the computer generated verbiage I got.
I won't order from them again and can't recommend them.
Clearly they need help filling orders.

it's funny they have no reviews now. they did in the past.