Dodo Services Anmeldelser 487

Our internet service was average for 2 years. We then moved house with same modem and the speed was awful. Every video buffered. Within 3 weeks we lost connection altogether and have been trying to resolve the issue for the last 10 days. The customer service is atrocious. I have been given a "solution" which was a set of instructions to follow that never worked. Told Dodo it was unsuccessful and have been awaiting a response for 3 days. Nearly 2 entire weeks of no connection. They even had to audacity to bill us through this period but fail to give us assistance.

Useless is the being polite. Impossible to speak to anyone. Logged fault online, zero response. Online chat told wait time approx. 235 minutes, lol. They deserve to go out of business. You have been warned!

Avoid dodo at all costs terrible, terrible customer service. They are all clueless, totally incompetent. They constantly give you stupid excuses. Horrible customer service. 0 out of 5 for sure.

Cable running from street to house was cut through by gardener. Spent an hour on the phone on hold just to get told to restart my modem to see if that would fix the problem.

Sending a technician to "identify the fault". My guy, the fault is the cable is cut in two.

Emails out of action - waited hours on hold, left messages - no use, they're completely hopeless. Tried their chatbox, it responded saying I had a 229 minute wait.
If I can just get my emails working again, I'll be dumping Dodo - never to return.
Just unbelievably pathetic.

Their customer service is a joke! The lady stopped responding to me as soon as I asked about my service cancellation.
I was charged another month despite my nbn being cancelled.
Their service is terrible and very poor. The internet lags and is very slow despite on a high plan.

My email service has been disrupted since the hack on Friday and Saturday. Trying to speak with anyone is impossible. Perhaps I could talk with God before I can speak with anyone from DODO. It's been four days, and I still cannot speak to anyone. It's time to change providers.

Pessimo ,risposte affrettate e direi anche arroganti . Il cliente non è tutelato per niente !

It's not a big deal, but it's indicative of what you might be in for.
Dodo pre-bill you, they hid it in the t&c's and pretend that is normal. Nobody does this.
It's not a great way for a business to set a first impression and completely unecessary when you're already signed up to direct debit

I wish I could give minus million stars. Whatever you do and no matter how tempted you are at joining dodo mobile / internet given its price i s a simple "DONT".
My experience has been dreadful. From poor access to net and having so much GB unused ( can't access net) to losing my mobile connection for over 2 weeks and still unresolved despite replacement Sim. It really went downhill after I called after I was unable to access my voicemail as had 3 unanswered messages. Given I was in process of buying a home plus had a very ill family member in UK I was anxious not to lose any calls. The dodo agent stated she will perform some type of reset and I would be good to go on restating my phone in 30 minutes. Not only did this agent not resolve my voicemail issue she totally caused me to lose connection. This resulted in extreme distress, unable to receive authorisation codes for my bank, whats app, tax office etc( too many to list) . They then promised a replacement Sim within 1-4 business days and this never happened and took 8 business days. Despite their reassurance it was all just talk to get me off the phone or live chat. They even used automatic replies despite me saying I need my cell especially now as my family member was gravelly I'll. My mother in law then passed away and as I had no cell or whats app this caused unnecessary distress as my wife lost an important call as I i needed to use her cell to call dodo ! The replacement Sim still doesn't work and I had tried 3 times and waited 45 minutes each time only to be immediately cut off with "sorry you did not reply" and "have a nice day" .This despite replying immediately when their agent comes online.As for calling they are not interested they don't give a S###. Honestly I could go on but I can't even change provider unless I lose my number as the new provider need to send a code to my cel number. If I do then I would have to update a new number in so many things. Dodo providers I hope go the same as the bird ... Extinct

Takes 1 hour plus to order a sim. Gets lost in the mail. Takes 1 more hour to reorder a sim. Repeat all your details numerous times. Ridiculous.

Customer service is horrendous. You’d get transferred x amount of times only to have my details wrong (email and surname). Waited for a long time to get activated only to find out they’re gonna update me via email.. but then again to get the said email, I have to wait 1-2 business days to amend it

My initial issue of changing c/cards, for payment - but once I updated my details, I've been unable to get in contact with Dodo since Thursday evening, it's 8.30am Monday morning and I have no internet. The have staff working in sales, but they transfer you to tech support - who, apparently don't work on Long Weekends, in Australia! Happy to take my money, but not provide an equal amount of support!

Had an account with Dodo for NBN a few months ago (May - August) nothing but trouble from the get go. Trouble with billing periods, contradictory dates for direct debit to come out - well before month paid for expired. Spent hours on the phone sorting out issues, which they didn’t have details of- my online account was showing different info to their system? Luckily I documented every conversation - of which there were many. Took two goes to get my subscription cancelled, the first said it was recorded on their system and due to be cancelled, and then I had another bill arrive for the next billing period? Cancelled again, rang twice to verify it was being cancelled- finally done and dusted. Oh also sent me texts saying I still owed money and they wouldn’t cancel until I paid- I didn’t owe them money as I had paid for the month in advance, rang them (again!) and they agreed with me! As someone else said they’re great at signing you up and a nightmare after. Never again………

Be prepared to be on hold for a VERY long time to receive no help. They are helpful when signing you up but that all changes when you are a customer.

Terrible customer service, it seems like there's no communication with one another. Everytime we call we have to explain everything and what we talked about last call. We've set up payment direct debits and then the next week the next person we speak to has no clue what we talked about even though we had email confirmation.
I've called and made complaints, emailed complaints and it's made no difference.
Another issue was my husband had to add me to the account over 6 times before they actually added me. Every time we had to tell them I was added last week but I wasn't. Our Internet quality wasn't great either.

0 stars If I could rate them a 0.
No option online to cancel a prepaid service, even when I ported my number across to another provider they still charge for another month!
Avoid at all costs! Very hard to cancel.
I tried to call for a 30mins on hold. Got thru only literally for the operator to instantly to hang-up not even a "Hi".
Live chat is slow to get anywhere with them too.

I purchased a sim card from Dodo for someone who will only use the sim card for one month. I understand that the company will ask for the credit card details for activation. Since I am not planning for a top-up, I then want to cancel the auto top-up, and then their support advised me that I can't cancel the auto top-up, as the plan I selected is not a prepaid plan. If I want to cancel the auto top-up, I can only cancel the service. I still don't understand why my plan isn't prepaid, since I paid before the service started. Don't ever ever use this company!!!

I called your customer services because I have no data for 2 days
She advised me the most upsetting advise you can hear from customer services “it is better to change to another provider because your area is very crowded “
What!!!!!
Are you serious!!!!
You ask me to leave?
Are there miscommunication?
I have 3 sim plan with you for years
If I don’t have feedback from you, it will be shame