CA.gov Anmeldelser 14

I’m disappointed with how the California DMV handles online registration payments.

The state strongly encourages users to complete services online, which in many cases feels like the preferred option over mailing paperwork or visiting an office. However, when attempting to pay for vehicle registration online, there is an added “convenience fee” of nearly $10.

This raises a few concerns. If the goal is to shift more users toward digital services, it feels counterproductive to add extra charges specifically for using the online system. It also makes the experience feel less like a convenience and more like a penalty for choosing the recommended digital option.

It would be helpful to understand whether this fee is required by processing vendors or if it is part of a broader strategy to manage DMV service costs. Either way, clearer communication and a more consistent approach to pricing would improve trust and user experience.

Very pleased with their quick response time.I applied for a permanent Disability Placard two weeks ago. First it had to get signed by my doctor and health care provider. I emailed the documents and it only took less than a week for them to review, complete and approve the forms. They advised it could take up to 30 days to receive the placard but we received it in 5 days. A telephone number is provided for questions and they answer it promptly.

As far as customer service at dmv it was excellent but i got overcharged on transaction for 253 that was drawn out of my bank account . I filed the form for reimbursement at the dmv which was signed by the dmv office manager. It has been four weeks now and still no reimbursement . Got transferred around to 6 different people on the phone yesterday with i would get a call from some else that never happened. Send me my damn money . This is from s state that charges you a fine if you do not switch all your stuff over in 15 days if you move in and it is expensive. Give me my money

The website reminds me of a 1st grade tech project gone wrong! To start with, they don't dynamically link their database to the insurers, it is batch loaded (how 80's). They can't even get the vernacular right. They call a case number a VCN in the app, but they don't cross reference anything. I tried to renew my registration and after submitting proof of insurance, they said they don't accept out of state insurance from Geico, San Diego CALIFORNIA. Then the response said (because it was a rejection letter) that if and when the proof I sent (the same PDF Geico sent me) that there would be no reply??? What? You can't trigger a FREE email?? Then, instead of realizing that I am re-regestering a car already in my "garage" on the website, it repeatedly asks me for the license plate and vin like 4 times, has anybody heard of cache or markers? And how much did we get scammed (I mean charged) out of, wasn't it 800million?? For what? I could hire high school students who would do a more competent job than the complete frauds who wrote this. And I don't want to hear about how old their system is. You could do the front end on many modern platforms and the default interfaces would do a better job. If I had to grade this, it would be detention for the student and a swift firing of the teacher (oh I forgot, you can't fire teachers for inadequacy. Sorry!) The overall grade would be a F------------ Lets get our money back and hire a team that isn't related to the Boxers or Feinstein's. Sorry for the rant, it needed saying.

California just sucks money from residents, not only a fee to conduct the payment on the phone , 100.0” to conduct payment on line!!!!!! Yet another reason why California is not a good place to live!!!!

Christina and Lisa at the Manteca,Ca DMV went above and beyond the call of duty for me today Thursday October 30,2025. My appointment was at 11am and I didn't have the correct eye paper work and I had to reschedule my drive test. I left went to my doctor's office and got the correct paperwork and brought it back and spoke to Christina. She went out of her way and told me to come back at 3pm to complete my drive test. I want to thank both Lisa and Christina from the bottom of my heart for fitting me in and going above and beyond your job duties.

Kimberly Hankins

California DMV won't take complaints about extremely loud cars. They advocate noise pollution because they don't block registration renewals for cars that are extremely loud. California DMV is guilty of violating EPA noise pollution regulations when the DMV employees don't restrict registrations from extremely loud cars that make noise pollution for many blocks. They're criminals by negligence when they don't enforce noise pollution standards against extremely loud cars. Also, they're really creepy too because they won't take any complaints about extremely loud cars. The DMV is getting away with helping people annoying the general population with extremely loud cars. The DMV employees willfully and intentionally allow registration renewals for extremely loud cars knowing the cars are extremely loud.

On the DMV website, it was very difficult to find the customer service phone number, and I ended up having to look it up on Google. When I called the number, I was greeted by "Miles," an automatic voice, who could not comprehend my question, and there was no option to talk to a living person. So, I ended up having to use the customer service chat for the website, where same "Miles" greeted me. I requested to speak to an agent and I was told the average wait time was 10 minutes, and yet I have been waiting for so long that I'm writing this review to pass the time.

Terrible, truly the worst thing i have ever encountered. From their Bot that answers the phone that talks NONSENSE AND SPANISH WITH AN ENGLISH ACCENT EVEN IF I WANTED ENGLISH, to the stupid MVProctor thing that DOES. NOT. LET. ME. TAKE. MY. TEST. FOR WHATEVER REASON. IT BUGGS OUT EVERY TIME AND I HAVE SPENT HOURS. TRYING TO FIX IT. I am so done with this bullshit

If I were trying to make the DMV bad, It woudnt be close to the reality. My experience anyway. I spent parts of five days on the computer, at a VSR contractor who I paid $408, 3 trips to the DMV, arguing with agents. eventually I did get vehicle title transferred and the vehicle registered in my name.

It would be nice if the DMV would remember WE THE TAXPAYERS pay their salaries and they work for us and we do not work for them.
The inefficiency of this office only proves government employees can care less. They are protected because they work for the government and therefore give a half hearted effort. I had made an appointment and when I arrived, amazingly even with my confirmation number... My information was not listed. If this agency as well as ALL Government agencies were accountable, I believe 85 to 90% of the employees would be fired.

3 stars? I wondered where the online chat agents were...writing their own positive reviews! The online chatbot is no help and my live chat was terminated by the DMV website after a 75 minute wait because I had not responded? FTW? I needed help uploading documents because the website "upload" prompt just led to a feedback loop of "upload" prompts. I needed help accessing the interactive e-earning course because I could not find the link to it on the website (same feedback loop experience.) I went to the DMV office in person without an appointment and got everything straightened out eventually. The in person experience, even w/o an appointment was much quicker and less frustrating that the attempt to use the website. BTW I use computers daily in my business so I'm not exactly computer illiterate.

Bad system. In a few several year California DMV has moved from the 'stone age' era but has not come even close to the Internet century at all. The wait in the DMV office change from 4 hours to 2-3 hours at least in Roseville, CA. The only think you could do online is to register your car online to get tags. God forbid the tags get lost. Change of address is the second most essential function - it is still in the prehistoric stage.

Cannot get a walk-in appointment in a timely manner for Fremont or Hayward Ca. need to transfer a title and get new CA. Plates