DMC Anmeldelser 

DO NOT ORDER ONLINE DMC NEEDLECRAFT
first off the airstream BLK1984 had 4 colours missing when contacted customer services got no response, I thought they were a reputable company how wrong was I.So don't waste your money.
The order took ages to come and the free gift to commemorate was purely just a small box which the pattern inside was insignificant and you would only get about 3 small cotton reels

J’ai toujours eu plaisir à acheter des kits et du matériel de broderie… mais là je suis extrêmement déçue. J’ai commandé le kit « Zodiaque d’après Alfons Mucha ». Je l’ai commencé et force est de constater que sur les 2 couleurs utilisées jusque maintenant, je n’ai pas assez de fil. Je brode depuis plus de 25 ans et je n’ai jamais eu ce souci… j’ai envoyé un mail mais j’ai cru comprendre que le service client est assez catastrophique. Au prix du kit je trouve ça à peine croyable qu’il manque autant de fil (sans parler de la toile maladroitement coupée)

Do not order online and do not order any of the white storage boxes!! They do NOT match, the color of "white" and the finished texture is different across all of them and the comapny KNOWS they don't match! I got one of the advertised sets of 4 drawers with the flip top lid and they have 3 different shades of white, and 3 different finishes on them. For how much this set cost, don't do it! I was told to expect "slight differences" but I wish I could upload to show you how different the "set" is.
The drawers do not pull out nicely, its a wooden box inside another wooden box with no tracks or anything help the whole tower not shift with the drawer being pulled out.
I haven't jumped theu the hoops to return them yet, customer service is... not fantastic so far.

Order was placed twice because of an error on the website and can't get in touch with customer support.

This is Cheryl Easley I had a surgery at DMC they left an object in my stomach that is still there my pancease is dis located, my leg still fill like it’s something wrong with it. I’m going to the doctor to see if there malpractice case DMC doctors is so unprofessional you will not no what wrong with you until you have a X-ray 2484990178

Tant qu'il n'y a pas de problème tout va bien ! Cependant, lorsque vous choisissez un coloris sur le site, vous vous attendez à avoir à minima les mêmes couleurs. Et lorsqu'on contacte le service client, ça devient compliqué pour leur faire entendre que le coloris reçu diffère de celui commandé. Ils ne remettent pas en question la photo sur leur site alors que l'on retrouve la même référence avec un autre ton sur amazone par exemple ????

I was bought a DNC cross stitch kit as a gift. On opening it I find that the design chart does not relate to the kit. I have emailed Dmc twice without any response.
I and numerous of my friends have always used DMC threads, kits etc but the lack of response is dreadful.
I will not be using their sewing items again. I belong to a large group of ladies who all use DMC threads but in future I will not be recommending them and will look at alternative providers for kits and threads, as will my friends.
What a dreadful company, they do not deserve the business.

Zero stars would be appropriate for their customer service.
I questioned a promotion that they didn’t honor. I had the promotion in my cart, when I came back the next day it was gone. The customer service person called me a lair twice and said it was NEVER in my cart. The promotion clearly stated it went through Feb 15th. Customer service told me it ended many days before I even attempted to order on the 15th. I can buy 6 strand thread many places, I am not accepting this HORRIBLE treatment from them.
I deleted my DMC account, unfollowed on social media…. I’m done with this company.

Dear Sir / Madam,

This letter is sent as a FINAL NOTICE regarding my unresolved £270 order placed with your company on 24 December 2025. Your continued failure to respond leaves no doubt that immediate escalation is now required.

Summary of Breaches

Order placed 24 December 2025 (£270).
After repeated chasers, the order was dispatched on 15 January 2026, split into three parcels.
One parcel was delivered on 16 January 2026 by DPD in a badly damaged condition and was reported immediately.
Two parcels were never delivered. Courier tracking confirms they were returned to your premises due to “insufficient packaging”, meaning delivery to my address never occurred.
Despite multiple emails, you have provided no response, no refund, no replacement, and no engagement whatsoever.

Serious Trading and Consumer Law Failures

Your actions and continued silence constitute clear breaches of statutory trading obligations, including but not limited to:

Consumer Rights Act 2015 – failure to deliver goods and supply goods of satisfactory quality
Retailer responsibility for safe delivery and adequate packaging
Failure to engage in post-sale dispute resolution, contrary to fair trading practices

Responsibility for delivery, packaging, and condition of goods lies entirely with the retailer. Courier issues do not remove or reduce your legal liability.

Immediate Demand

I now require the following without delay:

Immediate confirmation and processing of a full refund of £270

Imminent Escalation

Unless I receive written confirmation within 7 days of the date of this letter, I will proceed immediately and without further notice to:

Submit a formal Trading Standards referral supported by documentary evidence
Continue with my legal claim for full recovery of funds, costs, and interest
Rely on this correspondence, and your failure to respond, as evidence of non-compliance and disregard for consumer law

This matter has already progressed beyond informal resolution. Your company is now exposed to regulatory scrutiny and legal enforcement as a direct result of your inaction.

This is your final opportunity to resolve the matter promptly.

Yours faithfully,

If I could give zero stars I would! The WORST customer service, I am trying to cancel an order it has been a week and had NO REPLY and what is my surprise to see they sent the order and still no reply and no refund!!!
Not to mention the many times I received parcels creased and in bad conditions, honestly I regret a lot still trying to buy from them. I don't reccomend to anyone.

Not impressed. I placed an order for Cotton Perle thread and some waste canvas on the 18th September, mainly as Cotton Perle isn’t so easy to source. Well, 5 weeks later and I’m still waiting. Despite numerous emails, and apparently they’ve sent it twice but it doesn’t seem to get any further than Roissy Airport. What are they doing? Incompetence seems off the scale. I’ve now asked for a refund, so we’ll see what happens….

So disappointed in such an established company not fulfilling orders while taking your money. Non existent customer services. Ordered from an ad on FB. Received message on 24 May order on the way but tracking said details don’t exist. Wrote 3 emails with no answer. They also own many other brands like Rowan Yarns. This will affect my purchase of all products in the group.
ORDER NUMBER DMC6888502 22/05/25

May.

Be aware if you still have an original stitch-a-photo order form (where you paid upfront for a form and an envelope to send a photo in return for a pattern) these will not be honoured. The company will direct you to order online where you will have to pay again. All further emails pointing this out and asking for a discount code since you've already paid will be ignored. There is no other means of contact. Shocking customer service. I used one of the free online pattern services instead.

Never got the cookies. No response from customer service. Save your money and shop elsewhere.

J'ai commandé tout le nécessaire au point de croix + le service Brodez votre photo le mardi 1er avril et ait pu récupérer ma commande en point relai le vendredi 4 avril ! Aucun problème sur cette commande, le carton a cependant du être rescotché par la poste.

Phone cases doesn’t match up to the online experience designing it and the quality overall is poor… total waste of money….

J'ai eu un souci avec une pelote de macramé, et après un mail au service client, on m'en a renvoyé une immédiatement. Je suis très satisfaite de ma commande !

I will never order from DMC again. The price of the storage drawers went down by $20 the day after I placed an order. They are not an itty-bitty company. If within a few days, they should be willing to price match out of courtesy and for customer satisfaction. It was the first and last time I will place an order with them.

Different management and zero service today. If not outright arrogant and obnoxious treatment from new management. After over 20 years of being customers we had to slam the door. Stay away by all means! More reliable companies exist with no harm done.

J'ai commandé un vendredi sur le site DMC, j'ai reçu un mail le mercredi suivant de DMC me disant que mon colis était envoyé avec un numéro de suivi, le vendredi soit 2 jours après j'étais livré. Merci DMC