DLG Auto Services - Peterborough Anmeldelser 

403
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

17 Bakewell Road, PE2 6XU Peterborough, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... Vis mer

Vurdert til 5 av 5 stjerner

I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... Vis mer


Informasjon om virksomheten

  1. Bilverksted

Skrevet av virksomheten

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Kontaktopplysninger

  • 17 Bakewell Road, PE2 6XU, Peterborough, Storbritannia

  • 0345 8788804

4,9

Enestående

TrustScore 5 av 5

403 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,9

Alle anmeldelser

(403)

479 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Excellent service as expected!

The car was collected as agreed and returned in excellent condition following the repair. It had been excellently cleaned too! An issue with the car after it had been returned was quickly resolved at my house.

1. april 2025
Vurdert til 1 av 5 stjerner

WORST EXPERIENCE. NEVER AGREE TO GET ANY REPAIR DONE FROM THEM

WORST EXPERIENCE. FOLLOWING THE REPAIR THE REAR SENSORS ALARMING FALSELY AND INTERIOR OF THE CAR ALL SMUDGED WITH MARKS. DESPITE COMPLAINT NO ONE BOTHERED TO ENQUIRE OR CALL BACK. WAITING TO GO TO THE OMBUDSMAN FOR LACK OF RESPONSE

25. mars 2025
Logoen til DLG Auto Services - Peterborough

Svar fra DLG Auto Services - Peterborough

We understand your frustration with the recent repair and the subsequent issues you've experienced. We sincerely apologize for the inconvenience caused by the faulty sensors and the interior damage. We value your feedback and will use it to improve our services.

Vurdert til 5 av 5 stjerner

Great Company.

Every one involved at this great company kept me informed at all stages of the repairs needed. Even sorted me a courtesy car as the job was going to take longer than expected.

25. mars 2025
Vurdert til 5 av 5 stjerner

Super ultra service

Right from the start they contacted me very quickly to arrange collection of my vehicle and organise at the same time a courtesy car. The work was carried out within a week Due to me being in hospital on the Monday/Tuesday we arranged that the car would come back on the Wednesday, the work that had been carried out was superb and the added bonus of a full valet service to the car. I would thoroughly recommend them to anyone
Well done DLG Auto Services

21. februar 2025
Vurdert til 5 av 5 stjerner

Exellent service all round!

the communication from DLG was excellent -I was kept very well informed re when they would collect the car, how progress of repair was going and when my car would be returned. In addition everyone I spoke to at the company was polite and professional. Couldn't recommend them more highly!

11. mars 2025
Vurdert til 5 av 5 stjerner

Great all round service.

The staff were very professional and friendly. Nothing was ever too much trouble for them. From the day they took my car away until the day I got it back they kept me upto date with the status of the repairs and made sure that I was completely happy with everything going on. On the work side I am completely happy with the results. Rate this company 10 out of 10 for all around service.

25. februar 2025
Vurdert til 5 av 5 stjerner

DLG outstanding customer service and repair

DLG were professional, friendly and very helpful throughout the repair process, keeping me informed and updated at each stage which I really appreciated. The whole process was reassuring and very well coordinated, my mini was collected quickly and delivered back beautifully repaired and cleaned inside and out. They are excellent and their polite and personal customer service and fast responses to any queries made a stressful incident so much easier to deal with. I would highly recommend the team at DLG, thank you.

25. februar 2025
Vurdert til 5 av 5 stjerner

I recommend this company.

I recommend this company.

My 8 year old car had lost a mirror and had a few dents too.

The car came back looking like a new car inside and out.

Great customer service and standardd.

4. februar 2025

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