Ordered a 100L water butt, and in order to reach their shipping threshold I added extra 'nice to have' items to my basket to get free shipping. A day before delivery (which took a week), I get a random email notification saying the water butt had been refunded. When the order arrived after 7 days it didn't have the main item I wanted in the first place, I wouldn't have ordered from BnQ if they couldn't get me the water butt in 3-5 days.

When I raise the request with B&Q cust service on the day of delivery I got an automated email asking for more details, promptly filled them out and still no word back from a human yet after 5 days. I ordered on 8 of May and it's now 22nd and still have no water butt. I don't normally leave reviews like this but wanted to share my fair warning, and wasn't surprised to find many other reviews just like mine. Not impressed and won't be returning.

Have had an on going issue with an exchange for over a month now. Customer service are less than useless. Continue to lie to me about when the exchange will be done. B+Q keep emailing me daily asking for a review so here it is. Do not buy online, not worth the risk if something goes wrong

Items shown in stock so order online to collect, 20 mins later was told items not in stock so was auto refunded
Terrible, this has happened many times

Lost deliveries, wrong items delivered, paid for survey which turned out to be incorrect. Endless delays. No respect for customer.

Delivery was supposed to arrive the 16th May and will not be delivered until the 21st May. Customer service was very poor. No reason for the delay and no apology given by customer service. Do not order from B&Q Ireland (DIY.IE) if you expect delivery on time.

Had to amend my original delivery date. Could not get through on the phone to customer services so emailed. Several days later finally got an email giving an alternative date which I accepted but delivery arrived on the original date despite me emailing several times to say no one would be on site to receive the order. I was out of the country but delivery driver phoned and I explained the date had been rearranged. He was very helpful and contacted his head office and got everything sorted. When the delivery arrived last Thursday 14th May there were 3 items missing. I immediately emailed and notified B&Q. It’s now Tuesday 19th and still have heard nothing back despite a follow up email yesterday. It has been an extremely frustrating time dealing with B&Q and I won’t be purchasing from them again. Appalling, if I could have given a minus score I would have done. Below I have been asked for the date of my experience. I have given the date of the partial delivery but this has being going on since 13th April.

Easy to assemble and good price

Quick delivery snd good communication

Terrible experience with B&Q.

We ordered a kitchen from the Limerick branch, and the lady who designed it was fantastic. Unfortunately, every step after that has been horrendous and incredibly stressful.

There were missing items that we had to collect ourselves, damaged units, and kitchen cupboards delivered with almost no protection — just cardboard, with no bubble wrap. Many arrived scratched and chipped. We then had to wait another 12 weeks for replacement doors, which delayed everything further.

Our kitchen counter was also forgotten in the delivery and completely ignored until we repeatedly contacted different customer service departments. We still have not received any email reply from them.

This whole experience has extended our project by around 6 months, including having to constantly rearrange tradespeople due to delays and missing items.

Customer care over the phone have been no help either — it’s difficult to hear them properly, and calls often sound like they are being taken in the middle of a concert.

Overall, this has been an extremely disappointing and stressful experience. I would never order a kitchen from them again

Dreadful - 2 products ordered in January that were delivered - one was broken on delivery - one broke a few weeks after purchase - I have spent the last 4 months trying to return the items and dealt with endless faceless and clueless customer service representatives- utterly appalling in every way

Prompt updates. Quick delivery

Awful. I ordered something 6 weeks ago and it’s not been delivered and I’m constantly promised a response from the customer service team which never happens.

Delayed delivery without telling me, item was faulty but they replaced the item by delivery a week later. Didn’t seem apologetic that original delivery wasnt delivered on the day it said, or that I would have to wait an additional week for replacement for the faulty item. I would advise shopping in store if you are in a hurry for your item.

Easy to use and quick delivery. Product did exactly what it said on the tin (plastic!)

Very happy with purchase, delivery etc.

Great staff lots of choices and good value

I ordered a bench about six weeks ago. It arrived after 3 weeks ago but was damaged. A week later I received a message saying a delivery was on the way. Turned out to be a guy collecting the damaged bench. I then received a message yesterday saying the bench will arrive today. I just opened the tracking to see if it's close and it now says it will arrive on Wednesday.
Will definitely never order anything from B&Q again unless I don't actually need it to arrive by a certain time.

I find that all your quality items are top class. The electric stove is just brilliant and I am delighted with it.