Diverse Trainers Anmeldelser 

I started my Level 3 Sports Massage course about 8 weeks ago, today I had my zoom webinar with Tom who was absolutely brilliant and made sure we are all ready for a video assessments. He answered all our questions and made the weekend webinar engaging and gave us a lot of tips for the future.
Thanks Tom!

**EDIT** - the below did happen and was very real HOWEVER I have since spoken with Chris at Diverse.

He was so apologetic & helpful. He agreed that the phone call I had with the employee was not ideal (he listened to it) - we went back and fourth with my views and the companies, he really listened to everything I had to say (and also explained their point of view too).

They offered me a small cost back (refund) plus a complimentary course (that is worth a lot of money) - so although this does not take away the downer of what happened - I am happy they have realised the issues they had. As a small business owner myself, I never complain but I really felt strongly about the experience I had and I can safely say they have done their best to fix it!

I am hoping they have learnt from me being so open with them about my experience and can make changes going forward - they have gone above and beyond to fix this with me and make me a happy customer - thank you!

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I booked with Diverse Trainers to complete my Exercise to Music qualification and honestly this has been one of the worst experiences I have ever had with a training provider.

I chose the online-only course because it was advertised as flexible, quicker and included “1-2-1 support throughout.” In reality, there was little to no support at all. I completed all coursework and online exams independently because nobody ever checked in, guided me or properly helped when I had questions. Emails were almost ALWAYS ignored whenever I needed support.

Before my practical exam, I even booked a support call to ask questions about my assessment video. I asked things like whether I could have more than 3 participants and whether under 18s were allowed. The tutor’s responses were basically “Yeah I think so” and “I’m not really sure.” I found that shocking for a company delivering qualifications and also for answers that were part of a '1-2-1 support call'.

The biggest issue came when submitting my practical exam. I uploaded all paperwork onto the online portal, but when I tried to upload my video, THEIR WEBSITE told me the file was too large and instructed me to email it instead. So that is exactly what I did.

I emailed over my exam video on the 19th April 2026 clearly stating my name and that it was my exam submission, and received a reply saying work would be marked within 10 working days.

Four weeks later (14th May 2026), I had heard absolutely nothing.

I sent exactly five follow-up emails within that month after submitting and received no response at all. I eventually had to phone them. The first lady (customer services) I spoke to was lovely and could clearly see that all my work and emails had been received, and even she could not understand why nobody had responded or marked my exam or anything.

I was then passed onto a tutor and honestly I have never experienced customer service like it. She was rude, sarcastic and completely dismissive from the beginning. She blamed ME because I had not written “Exercise to Music” in the email subject line, despite me following the exact instructions given on their website. She said "how did you expect us to find the exam in the emails to mark it?" YOUR WEBSITE told me to email it!
I was then told they “don’t monitor emails” - which honestly left me speechless considering their website literally tells students to email exam submissions over if the files are too large.

At no point was there any accountability or apology. Instead, I was made to feel stupid for following their instructions. Also made to feel like a real inconvenience. 4 weeks after submitting my exam with 5 emails and a phone call with an extremely rude and unprofessional tutor later - I got my email to say I had passed (yay). I wonder now how long it will take for my digital certificate to come through.

I have worked in the dance and fitness industry for years, I own my own dance school and have completed many qualifications throughout my career. As a business owner myself, I rarely leave bad reviews because I understand how hard businesses work and I genuinely like supporting people. That is why writing this is disappointing but I needed to let others know.

Do not use this company if you want any form of decent, polite & quick communication. I would absolutely not recommend this company to anybody.

Excellent customer service, Sharease is the bestest ever.

I had a few questions along the way whilst completing my course. Every time I called the phones were answered straight away, no being put on hold. All the staff I spoke to were really friendly and went out of their way to help. A special mention for Charisse who was super helpful. I had some reservations about taking an online course, but I would 100% recommend Diverse trainers to anyone looking to gain qualifications within the fitness industry.

Charisse is such an amazing trainer, helpful and very informative.
lloyds from the office is a very understanding guy also.

Really good course, easy to navigate. Excellent support from Charisse thank you so much, was there to take calls and provide help along the way. Teams learning really good too.

I completed my Level 2 Gym Instructor course through Diverse Trainers and have to say that their tutors were extremelly helpful and friendly throughout the process. The content is well structured to not seem daunting, and tutors always on standby if you need any assistance.

Over the past two weeks on the course, I’ve gained a real insight into the fitness industry and what it takes to become a Personal Trainer.

The training, guidance, and ongoing support from the Diverse Trainers team have been outstanding. Every member of staff—both in the office and in the gym—has played a part in helping me achieve my goals.

A special mention goes to Tom and Emma, whose support, teaching, and coaching have been exceptional. Their dedication and encouragement have made a huge difference to my journey, and it’s thanks to them that I’ve successfully achieved my goal of becoming a qualified Personal Trainer.

tom webbe was great running my fast track course
super helpful .

Diverse trainers were absolutely amazing in helping me to gain my level 2 and level 3 personal trainer certificate. Always there to help if needed and marked all my course work very promptly. Charisse was amazing all through and a real help. On my final practical course weekend again Charisse was really helpful and put us all at ease. I could not recommend this company enough, so thankful to them all.

Currently doing my Level 2 Gym instructing and Level 3 Personal training qualification with diverse trainers. We are being taught by Tom, who’s providing us with so much information and understanding. Great course and I’m learning a lot.

Emma is also amazing and made me feel so confident for my final assessment.

Great experience with Diverse Trainers. I completed my Level 2 Gym Instructor and Level 3 Personal Trainer Diploma course, and the whole process was smooth from start to finish. The course content was clear, well-structured, and actually useful in real-world situations, not just theory. Tutors were supportive and responsive whenever I needed help. Overall, a solid choice if you’re serious about getting qualified and confident as a PT.

I have just recently qualified for Level Two Gym. Upon receiving the certificate this morning, I felt so happy and proud! (I even danced around the home) To Diverse Trainers, Thank you so much!

The Support Team have been so helpful responding to emails and providing the documentation, even when the system had the odd day errors. I will admit, I struggled with the multiple choice theory paper but the team were supportive and encourage me to do my best!

The feedback from the Tutor via the portal is a great reminder on what needs to be achieved and improve on to answer the coursework question units.

I recommend the online distance learning for anyone who is looking to achieve Level Two Gym: affordable, learn at your own pace and the team being accommodating!

I am currently looking at other courses, still deciding but most likely be leaning into the Pilates and hope to achieve greater heights!

Absolutely loved doing my Pilates qualification, the platform is easy to navigate and the tutors was great, Kate really supported me when I was struggling. Loved the Weekend assessment too. Would definitely recommend

I wouldn’t use them again . I have done the mat and reformer course online and found it hard to navigate , confusing as to what is needed and other students tell me they didn’t have to complete things I have had to as part of assessment . I have compared the online to my friend who is using a different company and hers was much better , much more support on hand and even though the course was also online it was more personal and more 121 time . I thought it was because I was on my phone as my laptop has broken but my friends course was also done on a phone !! I’ve infant signed up to the other company now . I feel quite miffed that I have spent so much money . Things have not been on my portal that should be and I am not the only one , so it’s a constant waiting game to actually complete the course .
People who are not tutors often take the support calls if tutor is unavailable which is another waste of my time . And I wish I had used my money elsewhere

I was told by Emma I could use the course qualification anywhere as I live in Germany and was forced into doing two types of courses (level 2 circuits as I NEEDED this to do thE CIRCUIT course in order to complete the Pilates level 3 course)…which I found out is another thing untrue. The advertisement said you could complete training in 2 weeks this is definitely not the case it’s taken me nearly 1.5 years! Now I’m planning on setting up everything post course finish and just now found out the qualification doesn’t work outside the UK. This was one of my very first questions as I live abroad and have lived abroad for 7 years. Very disappointed, time wasted and money!

I completed the Level 3 Mat Pilates course in December.

The course itself was very good and really thorough.

It was easy to work through and I felt confident enough to teach Pilates.

I felt some of the course was surplus to my requirements, such as a large section on working in a gym, which seemed aimed more at personal trainers.

The videos are also really useful, and the teaching quality is very good.

However, the system is quite glitchy, and I experienced various problems with it.

Several times, I couldn't move forward at certain points and parts were locked that should not have been.

Other parts were unclear, such as the mechanics of uploading videos for my exams.

This is where Diverse Trainers massively falls down.

Their communication is really poor.

You must send queries via chat and it can take days and a lot of chasing to get a response.

I emailed a few times and received generic, unhelpful responses which required follow-up, causing a long delay.

I ended up speaking to someone on the phone, which sped things up a little, but their tone made it apparent they didn't appreciate the call.

It took four months to get my certificate - even though I paid for it.

The course content is good but the communication is bad; I wouldn't take another course with the company because of this.

It got the job done

Our tutor was amazing Andy Cowling, made it enjoyable and was always there to help and guide us. I would highly recommend doing the 2 week fast track course for Personal Training with Diverse

Great experience, lots of support and questions answered anytime, straight forward platform to learn from and Exams/Coursework marked efficiently once completed. Special shout out to Charisse who was particularly fantastic in her support!