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Completed my level 4 in person massage weekend with Tom who was a great tutor. Such a fun and educational weekend, definitely worth doing it in person, Tom made sure he went out of his way to teach us all massage skills, demonstrate techniques and speak about his own experiences to help the us all as a group start our own. It was a really fun weekend, would definitely recommend and thank you Tom again!

Update (July 2026): Following this review, Diverse Trainers contacted me, apologised for my experience and offered me a £500 payment together with an additional course in an attempt to resolve the matter. I accepted that offer as originally presented. They later changed the terms, stating that payment would only be made if I agreed to remove my Google and Trustpilot reviews. When I declined to make review removal a condition of settlement, the offer was withdrawn. As matters remain unresolved, I have now sent a formal Letter Before Action. - End of Update.

I paid £1,499 for a Fast Track Diploma with Diverse Trainers and it remains one of the worst training experiences I have ever had.

The tutor delivering most of the course appeared unfamiliar with the course content, assessment requirements, e-learning systems and portfolio process. Students were left confused about what was expected of them, and confidence in the qualification delivery quickly disappeared.

I raised concerns on Day 1. I followed them up on Day 2. I followed them up again on Day 3. Despite repeatedly stressing that this was a five-day intensive course and therefore extremely time-critical, my concerns were not acted upon until halfway through the third day.

Once management finally became involved, the tutor was removed from the course almost immediately and replaced.

Shockingly, the replacement tutor informed us that a significant amount of coursework completed under the previous tutor's supervision was incorrect and needed to be rewritten shortly before the final assessment. Three days of a five-day course had effectively been wasted.

Despite this, Diverse Trainers refused to offer any refund whatsoever. Their position was that because students ultimately passed the qualification, there was no basis for compensation. In my view, that completely ignores the fact that students paid for tuition, expertise and professional delivery, not simply a certificate at the end.

I spent £1,499 on the course, took two weeks off work, paid for accommodation and travel, and then found myself largely teaching myself the material. The company offered me a free Nutrition Course (worth £599), which was irrelevant to me as I was already enrolled on that course at my own expense. Other students on my course were also offered this and some accepted.

What disappointed me most was not the poor tutor. Anyone can make a bad staffing decision. It was the company's refusal to properly acknowledge the impact on paying students after accepting the situation was serious enough to remove the tutor before the course had even finished.

Based on my experience, I would absolutely not recommend Diverse Trainers.

Praises to Emma and Tom, extremely knowledgeable and make learning both fun and easy. The course couldn’t have been any more simple. If your someone like myself that has a bad attention span, Tom will make all your coursework Q&A’s easy to answer. (Liam btw) wish you all the best wherever life takes you.

Tom is an amazing tutor, and blended practical theory with the learning material greatly. The two-week course went by quickly with how informative and engaging he made each day. His way of teaching helped us absorb information quickly and because of that the coursework and exams were completed with ease. Would recommend to anyone looking to take a PT course.

Excellent course and well coached by Tom, in depth knowledge and understanding. Leaned a lot throughout the course.

Tom was great tutor he gave a great insight to Pilates and was very helpful and gave a lot of advice and encouragement. The weekend was great and helpful. The feedback was great and will really benefit me in moving forward with the course and learning

Our tutor Tom made us all feel at ease. He explained everything in detail and answered our questions. Will definitely recommend.

Tom, our tutor is very knowledgeable and has been very supportive during our course.

Great weekend of training (:

Excellent course, I loved so much the Mat Pilates videos , Becky the Mat Pilates coach is amazing gave to me a lot support 🥰

Just completed my level 4 in sports massage and the tutor Tom made it enjoyable and shared a lot of his knowledge with us particularly on trigger points. Would recommend ✅

Just completed my level 4 training with Tom he is a fantastic tutor and his knowledge is amazing. If you are considering training with diverse do it you will not regret it. Thank you Tom for the amazing training session and making it informative but really really enjoyable.

Terrible communication, was firstly issued with the wrong certificate so I was unable to teach aerobics, though they did then put me in for ETM again for free. Tutors were all absolutely amazing - on zooms, during in-person training, and once you were able to get through on the phone. It is a great shame there were so many negative issues, as I would love to give them five stars on the quality of the teaching.

There was a delay in even getting acknowledgment that I had completed my PT course, several emails and calls were exchanged and I kept getting asked the same question over and over again until they finally agreed I had completed and passed everything so that my certificate could be awarded.

When I signed up for PT and Sports Massage was told I would love the new learning platform but it was way worse having to use whatcourse - it was difficult for me to navigate (I am not good with technology), but mostly it kept crashing and freezing.

I had to keep chasing up answers to questions. I also got told I was exempt from certain units but when I chased up to get those ticked off, staff seemed unaware that I was exempt so it took a while to get those units ticked off.

I signed up to attend a Sports Massage weekend on Zoom, and got booked onto a Level 3 instead of Level 4, so obviously staff had not checked things there.

Unfortunately due to the continued incompetence of admin and office staff, and the failure to learn and improve, I need to give a poor review. If communication wasn’t such an issue, Diverse Trainers would be amazing, because of the tutors - hence the two stars rather than the one I was originally going to give.

Diverse trainer is a brilliant course provider where I completed both a combined Level 2 & 3 Personal Training course and a Level 4 Nutrition course.

My tutor, Charisse, was excellent throughout — always polite, cheerful, supportive, and genuinely helpful whenever guidance was needed.

In addition to being my tutor, she was also my Level 3 Personal Training assessor. She delivered assessment sessions in a clear, calm, and approachable manner while still being thorough and professional, ensuring every learner fully understood what they were doing and felt comfortable throughout the process.

Just finished my level 3 PT blended course, Charisse has been amazing from answering the call to me on school pick up and making me feel welcome and comfortable at the in person training weekend making it enjoyable and fun while also learning at the same time. She went above and beyond her friendly manner makes you feel instant warmth she is such a lovely supportive tutor. Diverse trainers are privileged to have her as part of their team. Thanks Charisse for everything.

I completed the sports massage webinar with Tom over the weekend - I was initially skeptical of the webinar idea, but it was great. Tom was really thorough and engaging, leaving hardly any questions for us to ask as he covered everything.
I would definitely recommend the company.

practical weekend with tom was good

Doing the level 3 sports massage course which has been brilliant. Tom has been a great tutor sharing his invaluable real life experiences and advice aswell as indepth knowledge. Alot better than the boring script reading often on similar courses. Thanks Tom 👍🏻

Tom, the online trainer was exceptionally knowledgeable. He demonstrated the different massage techniques brilliantly. He provided detailed answers to our questions.I would definitely recommend DT online training, to anyone.

Really insightful sports massage course with Tom- great practical knowledge and industry-standard techniques throughout.

Tom’s experience was extremely valuable and he explained everything in a clear, real-world way. Very down-to-earth guy and highly recommended for anyone in the health and fitness industry.

I’m currently in the process of completing my level 3 sports massage course. I have just completed my online weekend workshop with Tom who was very thorough and answered any questions I had!