I haven't received the dress yet, but I want to give 5 stars regardless as their customer service is the best I've ever experienced. Will shop here again for that alone. Thank you so much, your team w... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I received a beautiful top however the zip was faulty so I emailed customer service and was met with a timely and very friendly response that gave my multiple generous options about how to move forwar... Vis mer
Selskapet har svart
Horrible quality. Pants are 100% polyester! For the hefty price tag that is actually insane. Within 3 months on cold gentle wash cycles the pant seam fell apart on one leg. After contacting them they... Vis mer
Selskapet har svart
I love the quality of all my DISSH clothes. It took me awhile to figure out my correct size (size chart is the garment measure, not your body), now I order with ease knowing my items will be beautiful... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Create your unique look and to feel empowered! We aim to inspire girls across the globe to wear what they love, everyday! Discover the style that is Dissh. Shop our entire collection online, or visit our team of fashion-obsessed ladies in store.
Kontaktopplysninger
Anthony Street 31, 4101, West End, Australia
- dissh.com.au
3,9
Bra
370 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer service is awful.
Customer service is awful.
I am an european customer who has spent hundreds of euros in their store in the last months. Now customs are included but not before. So I had a bigger effort myself to buy on their store. I have found a lot of codes of 25% that dont work once I put the email. They say they are related to specific emails. I asked if they could give me some as I havent ever got any nice gesture discount from them. No answer. I had to find a manager email to try to get an answer. She wasnt helpful anyway. I checked the piece I wanted to get it anyway and it was 10euros more expensive now! In less than couple weeks they increased the price without saying! Incredible! I asked lastly to please be refunded this difference. NO ANSWER. I love their clothes but this makes not wanting to buy from them due to the lack of nice gestures to loyal customers. Such a shame.
17. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Zoe, thank you for your feedback.
We are sorry to hear that this has been your experience on this occasion.
We can confirm, that DISSH received an overwhelming amount of feedback from our EU customers that the additional duties and taxes incurred, were an unwelcome surprise when shopping with us. Due to this feedback, we have invested in onsite upgrades to elevate and localise your experience. Meaning you are now able to shop in your local currency with duties and taxes included in the retail price.
It is also our mission to deliver on an exceptional high-quality product offering at an attainable price point. Our items are subjected to price increases on occasion due to increases in third-party manufacturing, supply chain and logistics costs. Whilst DISSH do absorb most of these costs, our prices may be subject to occasional increases in order to sustain a viable business. In an effort to remain fair to all DISSH customers, we are unable to honour price match requests on orders placed prior to a price increase or outside of a promotional period.
Regarding discount codes, we apologise as we are unable to honour a discount code that has not been provided to you by a DISSH representative. Discount codes are provided to customers on select occasions as a result of a problem with their order. These codes are single use only and are linked to the customer's specific email address as mentioned. We empathise that it is disappointing when a discount code applies at checkout prior to entering your email address however, we are unable to provide compensation for this, again, in fairness to all customers.
Whilst we empathise that you did not receive your desired outcome, we appreciate your kind understanding of our polices and we hope to have the opportunity to assist you again in future.
Svar fra Dissh
Hi Maria, thank you for reaching out! We really appreciate you taking the time to provide these kind words. We look forward to seeing you again soon. Kindest, DISSH
Do not price match!
I ordered a dress online. The shipping and quality of the dress was great. However my item went on sale a few days later for 50 gbp cheaper. Dissh do not price match. Instead they advise you return the item and repurchase it through the sale. By doing this I lost 25 gbp for the refund shipping charge.
13. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Divya, thank you for sharing your feedback.
We are delighted to hear how much you love your new wardrobe essentials and how quickly they arrived.
Regarding sale, we apologise as we are unable to price match any orders placed prior to the commencement of a sale period. This is in an effort to remain fair to all of our valued customers who purchase with DISSH. Our terms and conditions are available to view at all times on our website or can be located via the following link: https://dissh.com.au/pages/terms-and-conditions
We kindly recommend keeping an eye on our socials and website for news regarding future promotions and joining our mailing list via our website to receive a discount on your next full-price order if you haven't already done so.
Thank you again for your feedback and we hope to have the opportunity to assist you again soon. Kindest, DISSH
Disshing Dissh out
I must say nothing worst that being ignored and look down by your employees. Many times I’d go to your shop to browse of something to purchase and not once did any of your employees accommodated me and my daughter.Yet, they’d give the best possible customer service to someone like them. I know I’m Asian but I do have the money to buy. Please get a pointers from Kookai, Peter Alexander and Country Road staff. Accommodating and friendly.
11. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi, thank you for sharing your feedback. We are very sorry that this has been your experience in store. Should you feel comfortable, we kindly ask that you reach out to our customer service team via email or the live chat feature on our website with the location of the store you visited along with the date and time. This would enable our team to investigate further and identify any training opportunities. We hope to have the opportunity to welcome you back again soon. Kindest, DISSH
Exceptional Customer Service Support
I was really touched by the degree of care and attending the Dissh Customer Service team provided during a recent shopping experience. They really took the time to understand the matter and preemptively offered multiple solutions to remedy the situation. I was absolutely impressed to receive such personal care in this day and age and from such a large organisation too. I use to come to Dissh for the products alone but now, I stay because of the people.
4. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Maddy, we are so thrilled to hear of your recent experience with our Customer Service team and really appreciate you taking the time to provide this feedback. We look forward to welcoming you back soon! Kindest, DISSH
Nice top
Nice top, as described. Great customer service. Ordered Sunday afternoon and it was in my parcel locker Tuesday morning.
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Robyn, we are so happy to hear how much you love your new wardrobe essentials and how quickly they arrived. Thank you for taking the time to share your feedback, we look forward to welcoming you back again soon. Kindest, DISSH
Quality was amazing!
10. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi, we are so happy to hear that you love your DISSH pieces as much as we do! Thank you for your feedback, we look forward to welcoming you back again soon. Kindest, DISSH
Very helpful and a quick response in…
Very helpful and a quick response in the query I had over an outfit I saw on social media.
:)
23. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi, Thank you for taking the time to leave this feedback. We are happy to hear our Customer Service team were able to assist you promptly. Please don't hesitate to reach out to our team, should you need assistance in the future. Kindest, DISSH.
6 star customer service with Dissh!
Tiana and Millie were both extremely prompt and resourceful in relation to my theory: their response times were both under 12 hours and they both exceeded my expectations in terms of the outcome of my inquiry - I’m a very happy customer and will be shopping with DISSH again in the future!
3. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Louise, thank you for reaching out! We are so thrilled to hear of your recent experience with our Customer Service team and really appreciate you taking the time to provide this feedback. We look forward to speaking with you again soon. Kindest, DISSH
Awful quality of cloth - linen and cotton
First purchase, 2 dresses, cloth linen / cotton. Linen / cotton cloth is cheap and nasty. Scratchy feeling and rough. Not the beautiful soft flowing natural feeling of linen / cotton. Compared to seed heritage linen cloth Diish cloth is a 1 out of 10 and Seed Heritage a 8 out of 10. Garments have label made in China. Does not say where cloth is from. I expected a high quality at the price. Nothin like italian linen, or even basic soft linen from india. The white is not crystal white like Seed Heritage, either. The delivery was fast. Quality terrible. Will not buy again from Dissh. Returns you must pay courier. Website is misleading as does not communicate quality of cloth or where cloth is sourced from.
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi, thank you for reaching out. We are so sorry to hear of your recent experience. We pride ourselves on providing quality pieces that are both on trend and sustainable and we apologise that your recent item did not meet these expectations.
So we can investigate further, can you kindly reach out to our customer service team at customerservice@dissh.com.au with your order number, or the name of the products and date purchased?
We look forward to speaking with you further. Kindest, DISSH
Dissh are always fast to respond and…
Dissh are always fast to respond and very helpful
19. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Sarah, Thank you for taking the time to leave this feedback. We are happy to hear our Customer Service team were able to assist you promptly. Please don't hesitate to reach out to our team, should you need assistance in the future. Kindest, DISSH.
I have been shopping from Dissh for a…
I have been shopping from Dissh for a long time
The quality of garments are great
They designs are exquisite
I always had a outstanding customer service
they always very helpful
I have been served by Courtney and she has always helped me with any enquire I had and
solved it
Thank you
25. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Maria, thank you for taking the time to provide this wonderful feedback! We are thrilled to hear you love your new DISSH pieces. Please don't hesitate in reaching out to our Customer Service team, should you need assistance in the future. Kindest, DISSH x
Returns policy is shocking
Returns policy is shocking - Not sure how such a big brand doesn’t offer free returns for full priced items in-store in this day and age, it should be criminal. You have to purchase a product online cause their store never has enough stock, then return it online at your expense or get a credit note if you drop it off in-store
8. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi CJ, thank you for reaching out! We are sorry to hear of your recent experience and can confirm that our returns policy is available on our website and in store, prior to purchase. Should you ever have any questions regarding whether a garment can be returned or not prior to purchase, please reach out to our Customer Service team who will be more than happy to assist. Kindest, DISSH
Great customer service!
The customer team at Dissh were so helpful with my question, especially Tiana who was super responsive to my email about an order that was caught up in payment. Within less than 24 hours of my query they sent out my order. Great customer service!
2. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Lauren! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. If you need any assistance in the future, please don't hesitate to reach out. Kindest, DISSH
Extremely Helpful :)
Extremely helpful Customer Service team. They were always so quick to respond and very understanding and flexible :)
3. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi there! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. We are always here to help! Kindest, DISSH
Exceptional Customer Service Despite a System Glitch
I recently made a purchase from Dissh, a store I shop at frequently. Unfortunately, my order encountered a system error and did not get fully processed. I realised something was wrong when I hadn't heard anything beyond the standard "we received your order" email.
Upon contacting their customer service, they immediately investigated and identified the issue. They offered me a full refund or an option for an alternative item. While I did miss out on my original order due to supply issues, the customer service experience was excellent. They handled the situation promptly and professionally, ensuring I wasn't left empty-handed.
Many of my wardrobe staples are from Dissh, so I wasn't completely disappointed. I'm glad I could find something close to what I originally ordered. Thank you, Dissh, for the great customer service and for helping resolve the issue so efficiently
3. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Rhi! Thank you for taking the time to provide this feedback. We are happy to hear our Customer Service team were able to resolve your enquiry efficiently and with priority. We also appreciate your kind understanding of this unexpected technical error. We hope you love your new wardrobe staples. Kindest, DISSH
Spot on advice
The support (reply to my email) was prompt, helpful and answered my questions. I was then able to purchae 3 items.
Thank you Emily
28. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Jessie! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. If you need any assistance in the future, please don't hesitate to reach out. Kindest, DISSH
Excellent customer service and speedy reply.
The customer service at Dissh is wonderful. Reply to my question was very speedy and my problem was resolved quickly and to my utmost satisfaction. Staff are very friendly and helpful.
26. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Natalie! We are happy to hear our Customer Service team were able to resolve your enquiry with priority. We hope you love your new DISSH styles. Kindest, DISSH
Quick and helpful replies from the…
Quick and helpful replies from the customer service team.
27. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Rachel! Thank you for taking the time to leave this feedback. Our Customer Service team are always here to help. Should you need assistance in the future, please don't hesitate to reach out. Kindest, DISSH.
Love DISSH 🤍
I love pretty much all DISSH designs!
Also, the quick & effective customer support is very appreciated.
25. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Dissh
Hi Margaryta! Thank you for taking the time to leave this feedback. Our Customer Service team are always here to help. Should you need assistance in the future, please don't hesitate to reach out. Kindest, DISSH.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.