I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Vis mer
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Vis mer
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Kontaktopplysninger
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, USA
- sales@direct-brand.com
- direct-brand.com
I ordered an emergency part to make my…
I ordered an emergency part to make my gas water heater work, its winter. I ordered on 1-17-24 and as of 1-24-24 have not heard from them in any way, and received nothing. I tried to call 4 times and every time the number was not working at all. I emailed them and there was no response, so far. This is harmful.
24. januar 2024
Anmeldelse skrevet uten oppfordring
Quick shipping & saved me $$$
The part that I needed was shipped out quickly and was quite a bit cheaper than other suppliers that I shopped around at.
9. januar 2024
Actual helpful people answered phone…
Actual helpful people answered phone call and quick response to self generated mistake on order
9. januar 2024
The U2 video to install
5. januar 2024
Found exactly what I was looking for…
Found exactly what I was looking for easy. Arrive when it was to be delivered. This was very important cause this part goes a grain drier operation where down time has to be minimized.
29. november 2023
Correct part number, but wrong mounting flange.
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use an angle grinder to cut it to fit. Since I wasn’t home I couldn’t verify that the part looked different when I ordered. Besides that, part works as it should and my pellet stove is back up and running.
Easy fix if you have the correct tools, but I shouldn’t have had to do that.
29. november 2023
Did not keep shipping promise.
I placed my order on November 24th around 12:30pm EST and paid for 2-day shipping. It says in the email that all orders placed before 2pm EST will ship same day. My order did not ship until November 27th and arrived November 29th. I emailed and asked if I could receive a refund on the shipping cost since I paid for 2-day shipping and ordered early enough for it to be shipped same day, but it was not, and I have not received any communication back.
29. november 2023
the part fit ok would of liked a email…
the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part
28. november 2023
My experience was great because the…
My experience was great because the prices are good
30. oktober 2023
Received part on time
Received part on time, part was much less than competitors. FED EX delivered next door though.
1. november 2023
This wasn’t a direct replacement
This wasn’t a direct replacement. I had to purchase new piping from the valve to the burner assembly because the outlet was threaded for fit pipe instead of the pilot tube fitting. There were no options for mounting the valve. That being said. It does work after a few hours of installation.
30. oktober 2023
Svar fra Direct Brand
Hi Jesse, thank you for your honest review. We will update the product description so that it reflects the fact that it is for a piping fitting only. We are constantly working on improving product descriptions, as well as adding new products to our catalogue.
The product was delivered on time as…
The product was delivered on time as estimated and it was a direct fit to the water heater.
28. september 2023
Svar fra Direct Brand
Thank you for your kind review, we are happy to help. If you need anything else in the future please don't hesitate to get in touch.
They did what they said they would do
They did what they said they would do, then did it. Just that simple.
28. september 2023
Svar fra Direct Brand
Thank you for your review Ken, happy to help !
Great service product fit perfect
28. september 2023
Svar fra Direct Brand
Thank you for your kind review Joe.
Fast delivery good inventory
28. september 2023
Svar fra Direct Brand
Thank you for your review Dean.
Please let us know if there is anything else we can help you with.
After looking back through my Emails
After looking back through my Emails, I did see the you sent me a tracking number. Even though the part is not at the front door as where it says it was delivered, that is not your company’s fault. I will file a claim with UPS.
26. september 2023
Svar fra Direct Brand
Thank you Shelton, we appreciate you taking the time to update your review. It means a lot to our team.
If you need any information from us to claim from UPS then please let us know. We would be happy to help.
Svar fra Direct Brand
Thank you for your review Mike.
Please let us know if there is anything else we can help you with.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.