DigitalFibre Anmeldelser 

Having been a bit blunt with Tiahh a few days ago. She has been very helpful and touch wood the phone will come on line working by the end of today.

Sophie was yet again very helpful and friendly when dealing with my queries and technical difficulties, very efficient with her approach

Tiahh was very polite, friendly and efficient in sorting my query out

Robbie was also very helpful in resolving the ongoing issue

Currently unhappy with the level of service/communication I am receiving from Chloe in the legal department. Could you please give me the email for the complaints department. I’ve asked for a callback from Chloe previously and she ignored this and continued to email. I spoke to 2 of her colleagues who assured she’d call back and it’s not been actioned. Unsure what to do, I didn’t want to have to write a 1 star review about Chloe as I’d prefer to rave about Sophie as she has been exemplary.

Very helpful and did everything she said she would. Very pleasant and friendly. Lady called Tiah

Thank you again Chloe for speaking to me and sorting out my mum’s billing issues; hopefully next month it will run smoothly! Always a pleasure to speak to her!

After months of frustration with Digital Fibre, it was a pleasure to speak with Mae. She quickly became aware of my concerns about inaccurate invoices and promptly calculated and agreed the credits. She promptly emailed me with our agreement of the amount to be credited and has passed that information to her colleagues.

You haven’t provided the service that you promised to do & haven’t full filled the expectations that you said you were going to do in order which in turn convinced me to switch from my current supplier! You’ve caused nothing but problems & in response to this we’ve lost business because of it! It’s unacceptable!

Mya was excellent she listened to my query was sympathetic and resolved it immediately. She is a credit to your organisation

Spoke to tiahh . Very helpfull and got my questions emailed to right departments when speaking to me on phone . Great aftercare service , easy to deal with.

Chloe and Tia have both been fantastic look after the business account. Professional down to earth and 'real' people.

Today I spoke to Belle. I’ve been having issues since moving companies. With what Belle assisted with she was very professional & helpful. There are still a few things that are to be sorted out with digital fibre but today I was very happy with what Belle assisted me in. She’s a lovely young girl who I hope the company appreciate. Thanks again Belle

STAY AWAY FROM THIS COMPANY, they pressured my Uncle into a contract by cold calling him, telling him BT were switching off the old landlines & he had to do something NOW to stop the lose of his home phone & his telephone number, he has never had broadband, knows nothing about the internet & how to use it, doesn’t even have a mobile, so his only contact is by his home phone landline, he has communication issues & understanding issues following a stroke, but they manage to coerce him into a contract, taking on average £95.98 per month, when it originally started in June 2025 it was for £55.73 which is still expensive for a basic landline user, but in January 2026 they took £186 using the direct debit & as yet have given no explanation why!!🤬I have now helped him set up a new home phone with BT costing just £21.09 per month, when speaking to BT they didn’t even know who this Digital Fibre company were, in my opinion they are opportunistic, immoral con people, praying on older, vulnerable members of our society, taking 100’s of pound from their bank accounts for a service they neither need or want🤬disgraceful!! They should be ashamed!!

Mya was amazing at fixing my phone line. Thank you Mya

We have had to ring quite a few times with queries to our bills. Things are added on that we have not asked for. We changed recently to Digital Fibre because they were cheaper than BT but now within a few months they are the same. Speaking to Tiahh she sorted it all out for us, so now we should be back to the amount we started on. We wont know if this has worked until next month.

Very poor customer service. Pls don't go with this company. This company lass my 3 day business. I made very big mistakes choosing this company

Went live with this company on the 3rd June. Had no notification on this happening so came into work with no network. Had the modem sent but no phone for the business and have called twice now about the phone. All calls have been diverted onto my mobile since the 3rd which is a pain for my private time. Been told a phone was arriving over a week ago and as of yet I still have no phone. Calling this company can take ages for someone to answer back also. It's all been a bit of a nightmare and I wished I hadn't changed companies now.

'simple transition' was as it was sold to me . Now been without any telephone line for 8 days , potentially thousands of pounds down . No promised return calls . Absolute shambles , avoid at all cost

in answer to Digital Fibres reply to our review.
You did investigate but unfortunately you did not answer the complaint I had from the beginning. I asked for a recording of the salespersons initial conversations with us and we were told you would check the recording, then you told us you do not keep recordings of salesperson phone call and then you told me again that you could not find the recording. As we feel that the salesperson gave us misleading answers.

Chloe was utterly fantastic and very professional. She sorted my problem out with charm and efficiency . Thank you very much Chloe.