Diamondart Anmeldelser 

683
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Speedy supply of my custom art. Well packaged and the canvas was rolled to prevent creasing. Only a quarter of the way through my picture but it is starting to come through nicely. I think the colours... Vis mer

Vurdert til 5 av 5 stjerner

This was my first time buying from Diamond Art UK and it was as a fantastic experience. It arrived in the time listed, and the picture itself is high quality and looks great when completed. The m... Vis mer

Vurdert til 5 av 5 stjerner

I recently ordered a custom diamond art piece to commemorate my cherished dog who passed away this June. The result was nothing short of breathtaking. The craftsmanship captured every detail, making... Vis mer

Vurdert til 5 av 5 stjerner

I ordered three diamond art pictures from photos of our dogs and they were amazing, service great, product brilliant. I got one for my nephew of his dog, but got the square diamonds, not the same qual... Vis mer


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

683 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 61 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(683)

103 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Brilliant product

Brilliant product. Product met all my expectations.

The picture is now hanging on my wall and it looks amazing

Will definitely consider to buy again

11. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This was a gift for a family member who…

This was a gift for a family member who wanted an image of her granddaughter as a diamond painting to complete. She's over the moon and has already made a great start. Very happy with my order and definitely recommend! Thank you

25. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Order never received.

Order never received. Was a christmas present that never arrived. Dont think this is a genuine company at all, and definitely not from UK. Had the cheek today to ask me to review the product.

11. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Diamondart

Svar fra Diamondart

Dear Carolyn Newlands,

We are truly sorry to hear about your experience and understand how frustrating and disappointing this must have been—especially as the order was intended to be a Christmas gift. This is certainly not the experience we want any customer to have.

After checking our system, we can confirm that your refund has already been successfully processed. We sincerely apologize for the inconvenience caused by the non-delivery and for the automated review request you received, which was clearly inappropriate in this situation.

Your feedback is taken very seriously, and we are actively working to improve our delivery process, customer communication, and overall service to prevent this from happening again.

If you have any further questions or need assistance, please don’t hesitate to contact us at:📧 support@diamondart.uk

Once again, we are very sorry for the disappointment caused, and we truly appreciate you bringing this to our attention.

Kind regards,
The DiamondArt Team

Vurdert til 1 av 5 stjerner

Lies, blackmail and poor quality

I did write a review for this company towards the end of December 2025, but they blackmailed me into deleting the original post in exchange for a refund. Despite the fact that their returns policy states you can return items any time, as long as you meet certain criteria (which I did).

They led me along as soon as I asked for a refund. Firstly they claimed they needed photos of the item to check the quality. When I sent them, they said there were no defects and therefore the item could not be returned. When I challenged them, they said shipping costs were too high to accept a return and not much else.

I emailed them again but no response. This is when I wrote my original post on here. Not long after, I received a response saying they would refund me but I had to delete the review. As it was no small amount, I did as asked.

I was going to leave it but I received an email from them requesting me to review them. So here it is.

This is honestly the worst customer experience I have had for some time.

23. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very impressed with the diamond art I…

Very impressed with the diamond art I ordered. I’ve received 3 personalised ones and one from their gallery.
Previously I had ordered a personalised one from another company and the end result was awful.. the picture was my daughter, granddaughter and myself and we had distorted faces, mouths that had black teeth. I was so disappointed!
I then thought I’d try diamond art!! What a difference the picture is truly representative of the original!
Everything you need is included, clear instructions and prompt delivery! Very impressed and highly recommend!

9. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

No delivery, No Refund - Not based in UK

This is clearly advertised as a UK company, however after ordering on the 15th December for a gift its now 4th Jan and we're still waiting. We had cancelled this order in advance when on the 21st Dec it still hadn't been dispatched, 2 days later it was dispatched regardless of previous email.
We also noticed the times of replies and they started every two days and in the middle of the night so definitely not a UK company.
Returns - ok doesn't matter we will just send it back, we were offered £3 discount to keep it, we said no we will return, we have been offered an £8 discount to keep it, we've said no we want to return it when it arrives. (we bought elsewhere) . This is an awful service, I'm not sure if the good will arrive, I don't even know if we will get a refund.

4. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Chinese Drop Ship

Website clearly said this was a UK company and that they shipped from UK in 2-5 days. In fact has already taken 2 weeks and is currently clearing customs from China. If I had known this was a Temu type company I just wouldn’t have purchased. Very annoyed as was supposed to be a Christmas gift and hasn’t arrived on time. If I had purchased from a legitimate UK company as I thought I had, it would be here by now. Total fraud.

15. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Diamondart

Svar fra Diamondart

Dear Illustrated,

Thank you for sharing your feedback. We are very sorry to hear about your disappointment and understand how frustrating it is when an order intended as a Christmas gift does not arrive as expected.

We sincerely apologise that the delivery timeframe did not meet your expectations. During peak periods such as Christmas, some orders can experience delays due to high order volumes , which is unfortunately outside of our direct control. We understand how this can lead to confusion and frustration, especially when timing is important.

Please be assured that your order has not been forgotten and is in transit. Our intention is never to mislead customers, and we regret that your experience has caused you to feel this way. Your feedback is taken seriously and will be reviewed internally so we can improve clarity and communication going forward.

We would very much like the opportunity to look into your specific order and assist you further. Please contact our customer support team at support@diamondart.uk with your order number, and we will do our best to help resolve this matter.

Thank you for bringing this to our attention, and again, we apologise for the inconvenience caused.

Kind regards,
The DiamondArt Team

Vurdert til 1 av 5 stjerner

I'm still waiting for the bulk of my…

I'm still waiting for the bulk of my order.
I ASSUMED like a fool, that a proper website saying 'UK' might mean quality, might mean it's here in the UK.
It's not. It's china. Always china. I can get the same naff quality from Amazon or from Temu. I was so disappointed to receive part of my order today - the free aspect of my order per their buy 2 get 3rd free. Where is the rest??

Save your money and purchase the exact same stuff for a fraction of the price, and probably have it arrive quicker, from literally anywhere else.

It will also arrive in a battered box, with the canvas rolled up - this is a poor method of delivery because the canvas ends up bent and creased.

29. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Diamondart

Svar fra Diamondart

Dear Nicola Dickinson,

Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment this situation has caused you. This is certainly not the experience we want our customers to have.

Regarding your order, in some cases items from the same purchase may be dispatched separately due to stock availability, which can result in part of the order arriving before the rest. We completely understand how confusing and concerning this can be if it was not clearly communicated. Please be assured that the remaining items are not forgotten, and our team can check the exact status for you.

We’re also very sorry to hear about your concerns with the packaging and the condition of the canvas. Your feedback about delivery and presentation is important to us and will be shared internally so we can continue to improve.

To resolve this for you as quickly as possible, we kindly ask you to contact our customer support team directly at support@diamondart.uk, including your order number. Our team will review your case and work with you to find an appropriate solution.

Thank you for your patience, and again our sincere apologies for the inconvenience caused.

Kind regards,
The DiamondArt Team

Vurdert til 5 av 5 stjerner

Very quick delivery

My delivery was very quick which I was so pleased about. Much appreciated.
I ordered a picture of a beautiful rabbit for my granddaughter. She loves rabbits and I know she will love the art work , making it and the finished result.
I cannot comment on the actual making of it but it all looked very true to the description.
I would recommend Diamond art as the experience was flawless.

May I please choose option 2 and order The Wolf in the Forest

20. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The quality of the canvas and diamonds…

The quality of the canvas and diamonds are very high. Would recommend a larger canvas size for a less pixilated effect but even the smallest size was effective if you want to try out the square diamonds.
I was kept update with the shipping and the tools provided with the kit are of a higher quality than the normal ones off of amazon.

30. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Christmas present

Very impressed with the service and quality of my diamond art painting. I did a personalised picture for my family as a Christmas present and the final result looked very effective. Would definitely purchase again.

11. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Highly recommended

I ordered a picture from Diamondart and it was delivered very quickly. The quality was excellent and the picture itself was very amusing. All in all a great product and this company I highly recommend.

24. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Bought for a Christmas present for my…

Bought for a Christmas present for my daughter. She said she’s obsessed with doing it. I’m going to get one now I’ve seen hers. Shame there’s not more detailed instructions apart from that I would highly recommend

27. desember 2025
Anmeldelse skrevet uten oppfordring

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