Diamondart Anmeldelser 

683
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Speedy supply of my custom art. Well packaged and the canvas was rolled to prevent creasing. Only a quarter of the way through my picture but it is starting to come through nicely. I think the colours... Vis mer

Vurdert til 5 av 5 stjerner

This was my first time buying from Diamond Art UK and it was as a fantastic experience. It arrived in the time listed, and the picture itself is high quality and looks great when completed. The m... Vis mer

Vurdert til 5 av 5 stjerner

I recently ordered a custom diamond art piece to commemorate my cherished dog who passed away this June. The result was nothing short of breathtaking. The craftsmanship captured every detail, making... Vis mer

Vurdert til 5 av 5 stjerner

I ordered three diamond art pictures from photos of our dogs and they were amazing, service great, product brilliant. I got one for my nephew of his dog, but got the square diamonds, not the same qual... Vis mer


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

683 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 61 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(683)

103 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

This is a con you buy 2 for the price…

This is a con you buy 2 for the price of 3 but you don't receive your free items. Advised out of stock but when you check on the website it says they are in stock. Offered a minimal amount of money to compensate. You email and no answer not surprised the website says they are now closed. Definitely not based in the UK.

1. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Shocking quality

Shocking quality , the colours were all wrong , the number packets did not match the numbers on the canvas , clearly not from UK. Tried to contact for refund and they have blocked my email. Will be contacting bank for a refund.

18. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love my diamond art kit this is the…

I love my diamond art kit this is the second one I have purchased from diamond art and am very happy with both.I find doing diamond art very relaxing and very rewarding .From time of order to delivery was excellent.
Thank you diamondart

2. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Placed an order buy 2 get a 3rd free

Placed an order buy 2 get a 3rd free. Numerous emails sent as only received the 2 I paid for. Eventually offered me the sum of £3 to compensate. What kind of offer is that. Just send me the items ordered.
Will not buy from them again

1. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor quality

Poor quality, not uk based, 3 canvases 2 of which are squashed into 1 box. 1 incomplete set of tools and no wax to do said project, misled on google search as diamond art club stockists. A lot of money for the same things I could have got from SHEIN or Temu

17. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Diamondart

Svar fra Diamondart

Dear Sharron Forsyth,

Thank you for sharing your honest feedback, and I am truly sorry to hear that your experience with DiamondArt has been so disappointing. I completely understand your frustration—receiving poor quality items, incomplete tools, and damaged packaging is not the experience any customer should have, especially when you were looking forward to starting a creative project. Please accept my sincere apologies.

Regarding the points you raised:

Company location: I want to clarify that DiamondArt is a registered UK business with UK-based customer support. Like many companies, we work with international production partners to offer our products at accessible prices. However, I understand that this was not clearly communicated, and we apologise for any confusion this may have caused.

Packaging and multiple canvases: You mentioned that three canvases were squashed into one box. Please be assured that our standard practice is to send each order in its own packaging. However, if multiple canvases were ordered together, they would be shipped in the same box. The fact that two of your canvases arrived squashed is unacceptable, and we will be reviewing our packing process to ensure better protection for our products during transit.

Incomplete tools and missing wax: It is not acceptable that your kit arrived with incomplete tools and no wax. These items are essential for enjoying your diamond painting project, and we apologise for this oversight. We will investigate how this happened with our packing team.

We would like to understand more about what happened with your order and address your concerns properly. Please contact our support team directly at support@diamondart.uk with your order number. Once we receive your details, we will review your case and ensure your concerns are addressed.

Your feedback is invaluable in helping us improve, and we are grateful for you bringing this to our attention. We hope to have the opportunity to restore your trust in the future.

Kind regards,
The DiamondArt Team

Vurdert til 1 av 5 stjerner

Worst experience ever

Worst experience ever! I bought from this company as it was shows as Uk with an address in Derby, this is not in the UK it is in china, the item I received I could have got the same quality from Temu at a fraction of the cost. I paid extra for frames, what I got was pieces of wood. The canvases are cheap and nasty, the tools supplied are pointless, they arrived all stuffed into one very bashed up box, no good for a present, absolute rubbish. Have asked for a refund numerous times and been told they’ll refund me £3 for the inconvenience, now raised a dispute with PayPal, I’m so disappointed, I’d really hoped that after being misled and waiting so long, that once they arrived they’d be beautiful and that wouldn’t matter, so shocked to receive such a bad product.

16. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Diamondart

Svar fra Diamondart

Dear Kathy Milligan,

Thank you for taking the time to share your detailed feedback, and I am truly heartbroken to read about your experience. What you describe—being misled about our company location, waiting so long, and then receiving poor quality items with useless tools, damaged packaging, and wooden pieces instead of proper frames—is completely unacceptable. I apologise sincerely on behalf of DiamondArt for every single failure you've encountered.

You are right to be outraged. This was meant to be a beautiful gift, and instead you received cheap materials, a bashed box, and an insulting £3 refund offer when you asked for your money back. That is not how we should treat any customer.

Regarding our company location:
I want to be transparent: DiamondArt is a registered UK business with UK-based customer support. Like many companies, we work with international production partners to offer our products at accessible prices. However, we understand that this was not clearly communicated to you, and we sincerely apologise for the confusion and frustration this has caused.

Regarding the frames and product quality:
You paid extra for frames and received pieces of wood. While our frames are designed to be assembled (as is common with many art kits), we understand that this was not what you expected, and we should have made this clearer. The quality issues with the canvases and tools are also unacceptable, and we will be reviewing these with our production team.

We would like to resolve this immediately.
Regardless of the PayPal dispute, we want to make this right directly. Please email our support team at support@diamondart.uk with your order number. As soon as we receive your details, we will prioritise your case and process a full refund—not £3, but the entire amount you paid—without delay.

Your feedback is invaluable in helping us improve our quality control, packaging, and customer service. We are truly sorry for the stress and disappointment this has caused, and we hope you will give us the opportunity to restore your trust.

Kind regards,
The DiamondArt Team

Vurdert til 5 av 5 stjerner

I absolutely loved my diamond painting

I absolutely loved my diamond painting, I was able to take my time doing it, so it lasted a few weeks to complete it. It’s such a therapeutic hobby and I will absolutely be ordering some more.

14. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic Quality and a Good Price

This was my first time buying from Diamond Art UK and it was as a fantastic experience.

It arrived in the time listed, and the picture itself is high quality and looks great when completed. The materials were provided were also excellent, with a heart-shaped wax provided in a little airtight container to prevent it from drying out, and a drill pen with a multitool attached.

I’ll definitely buy from here again!

10. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

My first choice for diamond art!

They have such a wide range of products, and they're all really high quality. Plus, they've signed a pledge that they won't use any AI generated work, which means you're supporting actual artists! They also send their gems in zip lock bags, which means its really easy to find the gems you need.

27. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I wish I had read the negative reviews…

I wish I had read the negative reviews before placing an order. It has been 8 days and the order status just says "unfulfilled", have tried emailing directly and also using the contact form on the website and not had a reply. Would be nice to know what is happening with my order. Will give them 14 days as per their own shipping timescales and will then be requesting a chargeback through my bank as I just don't feel this is genuine. If you are intending to reply to this comment as you have with others with "please send me a direct email to "support @ diamondart.uk" I have done. Several times. Please respond.

19. februar 2026
Anmeldelse skrevet uten oppfordring

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