Dext's support team is super fast to reply and always solves our queries quickly. Really impressed with how responsive and helpful they are. Highly recommend!
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
a quick pic of your receipt with your mobile device, saves a pic of receipt, in case you ever lose it. Creates an automatic expense report in proper order, no rustling around looking for missed dates.... Vis mer
Selskapet har svart
Facile à utiliser et rapide, cet outils est maintenant indispensable pour nous et nos comptables. L'intelligence artificielle qui classe nos factures par département c'est super! Le seul défaut c'est... Vis mer
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Our Dext managers, Kyle and Charmaine, make the experience of using Dext so easy. We find they are always proactive in providing recommendations and truly care about our business. They reply to email... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Dext
Skrevet av virksomheten
Dext is the bookkeeping automation platform that eliminates much of the manual drudge work that slows bookkeepers and accountants down. It slashes the time it takes to capture, code, publish and reconcile invoice and expense data. And it’s the only platform that combines Data Capture, Data Automation, Data Health and Practice Productivity, all in one place. Simply, it gives bookkeepers the tools they need to make their clients’ accounting effortless.
Trained on more than 320 million documents per year, Dext extracts financial data with 99.5% accuracy. We integrate with most major accounting packages and over 11,500 banks, suppliers and marketplaces worldwide. And to date, we’ve saved bookkeepers more than 35 million hours of manual data entry.
Dext is the number one bookkeeping automation provider, with over 11,500 partner firms and 700,000 business customers, along with recent award wins, including Small Business App of the Year at both the Xero Awards 2024 and the Xero Awards US 2024.
Kontaktopplysninger
Unit 1.2 Techspace Shoreditch, 25 Luke Street, EC2A 4DS, London, Storbritannia
- +44 (0)203 699 5005
- support@dext.com
- dext.com
4,7
Enestående
2k anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Questions answered and kept informed…
Questions answered and kept informed along the way
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thanks for taking the time to leave a review. If you ever need anything else, please get in touch and we’ll be happy to help.
Not Recommended for Accounting Firms
This company operated well when it was Receipt Bank; however, after the acquisition and rebranding to Dext, the quality of service has significantly declined. Their business practices have become concerning, particularly with a pricing structure that changes frequently and lacks transparency.
For accounting firms, this creates ongoing challenges. The platform often requires purchasing additional instances that go unused, and the recurring pricing changes make it difficult to manage costs effectively across multiple clients. Once implemented across a client base, transitioning away becomes complex and costly.
In our experience, these issues have resulted in thousands of dollars in unnecessary expenses, and the cancellation process includes substantial exit costs that make it difficult to disengage. Based on this experience, I would not recommend this service to accounting firms seeking stability and predictable pricing.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We understand the concerns you have raised around pricing transparency, cost predictability, and the challenges this can create for accounting firms managing multiple client accounts. We also recognise your comments about additional subscriptions going unused and the difficulty of making changes once a platform has been implemented across a wider client base.
Over the years, we have continued to invest significantly in the product to deliver greater value to our customers. Where pricing changes do take place, our aim is always to communicate them clearly and with as much notice as possible, while working with partners to help them find the most suitable option for their needs.
We are sorry to hear that this has not been your experience. We would welcome the opportunity to review the details of your account and the concerns you have raised, to ensure everything has been handled appropriately. Please contact your Account Manager directly, or reach out to our Support team at support@dext.com, or via the in-app chat, and we will review your concerns carefully.
Positive turn around time
The speed of response and action from the support team was incredibly fast, which allowed me to continue what I was working on without having to move workload.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for taking the time to leave a review. We appreciate you calling out how quickly our Support team responded and helped you keep things moving with minimal disruption. If you ever need anything else, please feel free to reach out.
Connection issue solved
I had a very positive experience with the Dext helpdesk , Alex helped me sort my issue and was extremely helpful and patient with all my questions, excellent helpdesk
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for taking the time to leave a review. Alex will appreciate the recognition, and we’ll make sure your feedback is shared with her.
Quick response and assistance!!
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for the review. We appreciate you taking the time to share this, and we’re glad our team was able to help quickly.
cannot get hold of my account manager
cannot get hold of my account manager. Been trying for months.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for your feedback.
We are not able to locate your account based on the details available in this review, but we would like to help. Please contact our Support team at support@dext.com or via the in-app chat and we will look into this for you.
EFFICIENCY!!
Using Dext System since 2025.
ABSOLUTELY USER-FRIENDLY!!
The fact that when scanning ... then uploading on dext ... immediately suppliers' invoices are allocated into accounts on our accounting system.
Efficiency is off the charts. No manual processing required.
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for taking the time to leave a review, Anthea.
It’s great to see that Dext has been fitting into your workflow and reducing the need for manual processing. We appreciate your support.
Dext est un programme formidable
Dext est un programme qui m’aide à gérer les dépenses et les factures de l’école. Il est assez simple à utiliser et constitue un outil formidable.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Merci pour votre avis. Nous vous remercions d’avoir pris le temps de le partager, et nous sommes ravis que Dext vous aide à rester organisé et à garder vos documents en ordre.
Such a good idea and so easy to use....
I have been using Dext now for approximately 2 years and think it is great. Saves so much time not having to add individual invoices to the accounts package and works extremely well with Xero. I can scan or forward any emails to dext and it will read them and automatically add them to the correct costing codes. You just have to check and approve them in Xero once they have pulled through. Would defo recommend.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for the thoughtful review, Vicki.
It is great to see Dext becoming part of your workflow over the past couple of years. Knowing that it helps reduce manual work and keeps things running smoothly alongside Xero is exactly what we aim for.
We appreciate you taking the time to share your experience and recommendation.
Amazing Customer Service
Customer service is nothing short of perfect! Fast, and extremely helpful. Its also the best receipt and invoice processing product on the market, my a long shot.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for sharing. We value your feedback and are pleased that both the product and the assistance you received have made such a strong impression. Your support means a great deal to the team.
Dext has really good support
Dext has really good support. So far we had all our clients on Hubdoc, which does the job, but Dext is in a different stratosphere with respect to user experience and support.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for your feedback.
We are pleased that the platform and our Support team have made a positive impression as you transition from your previous solution. Delivering a strong user experience alongside reliable support is a core focus for us, so your comments are greatly appreciated.
As an accountancy practice one of the…
As an accountancy practice one of the issues we had was getting our clients to either email, share or drop their records in. This creates stress and pressure especially when trying to meet deadlines.
Dext makes this process so easy and simple. Clients simply download the Dext app and take a photo of their invoices/receipts/statements and press send. This enables clients to forward their documents as soon as they receive them in real time.
Reviewing documents is quick and easy and with Dext linked to our accounting software this saves time and streamlines the whole bookkeeping process. Dext also keeps copies of all the documents so you do not need to worry about misplacing paperwork.
Its so easy every bookkeeping client should be using this.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for your review, Jason.
It is good to hear that Dext has helped simplify document collection and reduce the pressure around deadlines for your practice. We appreciate you sharing how it supports your workflow and integration with your accounting software.
Dext is very useful for bookkeepers/accountants
Dext is a very useful platform that I use on both desktop and mobile. It reads information that you can then send across to Xero, so it saves you a lot of time typing. But also it does other useful things like PDF conversions to excel etc. I had a small issue and the customer support solved it within 10 minutes. Very good experience.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for taking the time to leave such a detailed review.
We truly value you sharing how Dext fits into your day to day work and the positive experience you had with our team. Feedback like this means a great deal to us and to the people behind the product.
We appreciate your support.
Une plateforme efficace et fiable
Une plateforme que le cabinet d'expert comptables qui me suit a choisi pour notre collaboration. Et je confirme la simplicité de la solution Dext : toutes factures/fiches de dépenses quotidiennes simplement prises en photos pour envoi sur la plateforme(ou envoi mail, ou télécharger depuis mes fichiers, on a le choix), création des notes de frais, des frais km, enregistrement des factures et devis. Je l'ai trouvé très facile à prendre en main, et la collaboration avec le cabinet comptable en est extrêmement simplifiée (presqu'aucun signalement de pièces manquantes pendant la préparation du bilan, une première !).
Je n'utilise pas cette fonction, mais il est également possible de créer et éditer les devis et factures directement dans dext (répondent aux nouvelles réglementations 2026).
Fanny, DG miseliom agencement
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Merci, Fanny, d’avoir partagé votre expérience.
Nous sommes ravis de savoir que Dext s’intègre aussi facilement dans votre collaboration avec votre cabinet comptable, notamment en réduisant les documents manquants lors de la préparation des comptes annuels. C’est précisément ce type de fluidité et d’efficacité que nous cherchons à offrir.
Nous vous remercions également d’avoir souligné les différentes possibilités d’envoi des documents ainsi que les fonctionnalités complémentaires disponibles. Merci encore pour votre confiance.
Très contente de Dext
Très contente de Dext. Très simple d'utilisation (même pour quelqu'un comme moi qui n'y connait rien en compta) et en cas de problème l'assistance répond vite et bien. Je recommande vivement
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Nous vous remercions sincèrement d’avoir partagé votre expérience. Savoir que Dext vous paraît simple à utiliser et accessible, même sans expertise comptable, compte beaucoup pour nous. Nous sommes également ravis que notre équipe Support ait été présente lorsque vous en aviez besoin.
The best of dext is that I get a…
The best of dext is that I get a response within 10 to 15 minutes.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for your feedback. Fast response times are something we take seriously, so it’s great to see that reflected in your experience.
DEXT is so easy to use
I find DEXT extremely easy to use. I can send pictures of my receipts or forward emails. Then it is quick and easy to reference the correct account and put in a description.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
We appreciate you taking the time to leave this review and for sharing how useful Dext has been. Thank you for your support.
l'application est pratique et intuitive…
l'application est pratique et intuitive que cela soit le site ou l'appli portable
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Merci pour votre avis. Nous apprécions que vous souligniez l’expérience sur le site web comme sur l’application mobile, et sommes ravis que cela vous convienne.
Helpful, friendly, fast and efficient!
Their support team are super helpful, friendly and efficient with really quick turn around time with responses.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Thank you for taking the time to share this. Delivering helpful and timely support is incredibly important to us, so it is great to see that reflected in your experience.
Découpage par facture infaisable
J ai un fichier de factures
Des factures comportent 1 p d autres 2 p et d autres 3 p
A priori Le logiciel Dext ne sait pas découper le fichier de facture
Je suis obligée de la faire à la main !
J utilise la version Dext pme
Voilà c est particulièrement fastidieux à faire et pourtant la licence coûte environ 25 euros par mois.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dext
Merci d’avoir pris le temps de partager votre expérience. Nous comprenons que cela puisse être frustrant lorsque les documents ne sont pas traités comme vous l’attendez.
Il existe deux adresses email différentes pour envoyer des documents à Dext, chacune ayant un usage spécifique:
- @dext.cc est utilisée lorsque vous envoyez plusieurs fichiers PDF dans un même email, chaque fichier représentant une facture ou un reçu distinct. Cela fonctionne que les fichiers soient composés d’une ou plusieurs pages. Chaque pièce jointe sera traitée comme un document complet.
- @multiple.dext.cc est conçue pour un seul fichier PDF contenant plusieurs factures ou reçus d’une seule page chacun, une facture par page. Dans ce cas, le système divise le fichier par page et traite chaque page comme un document distinct.
L’adresse @multiple.dext.cc sert uniquement à indiquer au système de diviser un fichier unique par page. Chaque facture ou reçu doit donc se trouver sur une page distincte pour que cela fonctionne correctement.
D’après votre description, il semble que vous ayez un seul fichier PDF contenant plusieurs factures, chacune composée d’un nombre différent de pages. Dans ce cas, la meilleure solution est de téléverser le fichier via l’interface web et d’utiliser la fonction de découpage automatique.
Si vous souhaitez de l’aide pour configurer cela ou pour examiner un fichier en particulier, n’hésitez pas à contacter notre équipe Support à l’adresse support@dext.com ou via le chat intégré à l’application. Ils seront ravis de vous accompagner et de vous conseiller sur la meilleure approche pour votre flux de travail.
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