I wanted replacement covers for my Desser chairs, my initial request for a quote was dealt with professionally and once ordered the covers arrived within one week. I am very pleased with the covers an... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am amazed by Desser and Co team’s service. This was my first time ordering from them but I was pleasantly surprised. They helped with my order even though it was kind of last minute. But they manage... Vis mer
We already had a Desser Sumatra Corner Sofa (similar to the Corsica) and have had it since 2012. It has been excellent in our conservatory for all this time. As the material was in full sun for al... Vis mer
Great service from our visit to showroom in Trafford park Very pleasant and helpful staff Again delivery very good 2 helpful guys thy found Damage to the settee and helped me with reporting it... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1919 and still a 4th generation family run business, we provide a luxury range of natural rattan furniture, indoor conservatory furniture and outdoor garden furniture. Our cane furniture is made using the finest Grade A rattan, sourced from Indonesia and then assembled by us in the UK. You can be sure to find a mix of modern conservatory furniture as well as more traditional wicker furniture. From wicker chairs, rattan mirrors, sideboards and console tables, we supply furniture designed to be used in any room of the house. We also have our own cushion department, so all of our cushions are hand-sewn here in the UK, providing the utmost comfort and quality. Check out and request samples of of our fabrics. Our outdoor furniture sets range from classic rattan lounge sets to luxury modern outdoor sofas and garden dining sets. We provide Aluminium garden sets with upholstered cushions and the range varies from garden dining sets, garden lounge sets, rattan corner sofas, and sun loungers, perfect for patios, small gardens, big gardens, and even poolside!
Kontaktopplysninger
Desser & Co., Longbridge Road, Trafford Park, M17 1SN, Manchester, Storbritannia
- +44161 834 1795
- info@desser.co.uk
- desser.co.uk
4,7
Enestående
2k anmeldelser
Har svart på 40 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service and quality.
13. september 2024
Excellent quality furniture with a…
Excellent quality furniture with a brilliant delivery team.
12. september 2024
Black brown Rusty tetanus chairs ——dangerous chair—- refuse to Refund —- tetanus health risk
Rusty dangerous chair .
Update :
Hi Annie,
It’s in our refund policy listed on our website, as stated we will fight this case.
The other option is if you buy a box from us, cost and delivery will be £22.50 of a coffee table box. Box dims are 100*70*60cm.
Kind Regards,
———————————————————
The original story is :
They DPD me a chair full of rusty staples .
Then they try to bully me to accept this
Rusty nailed chair with 50% refund .
Or otherwise they say : I must find a new DPD huge 1.5 meter box to wrap it up again as they refuse to let their truck man to come to pick it up .
Desser then email : no box . No refund !
I have pictures of those rusty chairs—- happy to upload .—- please see my profile photo . Those total black and brown rust .
Clearly aged and weathered and full of tetanus risk .
Yet they re-sell to me as brand new .
16. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Desser & Company
Hi Mrs An,
As we explained over email, we are truly sorry you are of this opinion, but with the furniture being handmade, with natural products, the furniture goes through a very rigorous process once the raw material has been cropped from the jungle (in Indonesia), which is then all made by hand to produce furniture pieces.
As a natural handmade product, imperfections and blemishes will occur, which is all part of its natural beauty.
I appreciate the stapling is possibly causing you concerns, but the manufacturing process for the furniture needs to have a starting and finishing point, hence the reason there will be staples exposed to fix the rattan in place. These are located on the side and underneath of the rattan frame, which are not visual once the frame is assembled and the cushion is placed on the base.
We are more than happy to collect the chair, and refund you once you goods are returned, but as you can appreciate, the chair itself needs to be packaged and returned to us in the condition in which it was delivered. Otherwise the carriers won’t collect the goods. We also need to ensure the chair comes back to us in a perfect condition.
Unfortunately, and this applies to all carriers, the carriers won’t collect the goods unless they are packaged correctly. You should have the box we sent you the chair in.
We will then of course refund you the refundable amount, once the goods have been returned to us in perfect condition.
Kind regards,
Desser and Company Limited
All good thank you.
17. september 2024
Highly Recommend
Ordering was easy and the furniture arrived quicker than expected. We were kept up to date with delivery and it was easy to rearrange delivery to a more convenient day. The delivery people were very professional, unwrapped the furniture which was very well protected and took all the packaging away. Couldn't have wished for a better service. On top of that the furniture is beautiful
14. september 2024
Good Customer Service
Very swift Delivery and follow up service checking that all was OK with our order. Well packed and safely delivered.
2. november 2024
Anmeldelse skrevet uten oppfordring
Excellent web site
Excellent web site, helpful staff when I 'phoned,
and furniture completed and delivered in approx 2 weeks.
13. september 2024
Highly recommend this company
Highly recommend this company. Gave updates on delivery dates and window times. The two curriers were great Charles & partner. Took off all packaging returning it to van. They were friendly polite pleased with product overall a great experience.
12. november 2024
Anmeldelse skrevet uten oppfordring
Great furniture and service
Fabric samples sent out quickly. Very pleased with our furniture. Order delivered quickly and delivery drivers helpful with unpacking and placing furniture. Would definitely use this company again.
17. oktober 2024
Anmeldelse skrevet uten oppfordring
Good delivery and excellent products…
Good delivery and excellent products the family really enjoys their sofas in our summerhouse.
10. september 2024
Quality of furniture exceptional
Quality of furniture exceptional easy to order online samples of materials sent out with no issues, delivery quick and on time so an overall good experience. Would order again from this company
31. oktober 2024
Anmeldelse skrevet uten oppfordring
Top quality product & service
Prompt delivery.
Quality product.
Well packaged.
In excellent condition.
Slightly lighter colour than anticipated.
7. september 2024
Great delivery and project arrived in…
Great delivery and project arrived in perfect condition.
5. september 2024
It was a pleasure to purchase our conservatory furniture
It was a pleasure to purchase our Conservatory furniture from Desser. Easy to order samples, they found a stockist with the range I wanted on display so that I could go to view it. All email enquiries were answered promptly. Furniture was delivered quickly once ordered and I am very pleased with my purchase. I wouldn’t hesitate to use this great company again.
30. august 2024
A conservatory experience to behold
We were very impressed with the quality of the furniture having only viewed it online . Also the service and attention to our needs was first class. Only four stars given as the seats are very hard.
2. august 2024
Good quality product, efficient fast response to problem
Good quality product efficient
27. august 2024
I am very happy with the cushions for…
I am very happy with the cushions for my conservatory chairs. They make my conservatory chairs look new and bright and fitted well.
19. juli 2024
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.