Dermagic Europe Anmeldelser 

These Dermagic Europe are scammers; they don't reply, they don't refund the money, and they don't send the product—100% scammers.
I placed an order on August 15, 2026; they took the money and that was it—no products, no refund, no communication.
Stay away from them.

Update request.

Dear Dermagic team and Rowan, I would like to hear from you if my order has been packed, if the lotion has came back and if it is ready to be shipped today with fast 2 days delivery as promised. Looking forward to receiving your email as confirmation.

Thanks!

I would like to thank Rowan from the Customer Service for finally reading my emails, coming with a clear update and trying to solve my shipping delivery issue that there has been with my order.

I replied to your email Rowan and informed you on how I would like to proceed, could you please confirm you received it?

Thank you and looking forward to receiving my products next week.

Kind regards,
Aurora

Ordered 2 items on 29/8/2026 for my 18 years old super senior cat with serious skin problems after constantly being to the vet for the skin issue for 2 years.

Before the order was made, email communication was instant. However after payment was made and they never reply any of my emails requesting update of the shipment’s status which the website promise shipment would be processed within 2 days.

If you are desperate as me trying to help your pet with this products( haven’t had a chance to even see whether it would work on my cat!!!), buy from other seller.

I placed and paid for my order almost two weeks ago. As of today, the items have still not been shipped.
Despite claims of operating under "renewed management," their customer service fails to deliver. Support promised me an express dispatch update with a tracking number, but I received nothing and communication stopped again.
Ignoring customers and failing to fulfill basic delivery timeframe promises is completely unacceptable. Be very careful if you decide to buy from this store.

Wonderful company. Service was amazing. I would recommend.

My dog has dry skin so I ordered the shampoo, conditioner and spritz upon recommendation from a friend. They came nice and quick and seems to be doing the trick. I will definitely be ordering again. Very happy

Excellent service"

Ordered from lreland my parcel arrived in just a couple of days. Everything well packaged and the products smell lovely without being overpowering. My Border Collie’s dry skin is already looging much healthier. Will definitely order again.

This is not a legitimate business, they take your money but never send anything or replay on email when you ask for a refund. Avoid.

es kommt garnichts zurück niemand schreibt jemals zurück

Na herhaaldelijk een mail en laatst whatsapp. Een reactie op de app dat 1 artikel niet voorradig was. 2 mei de order geplaatst. Er werd beloofd als excuus een zeepbar gratis erbij te doen. Nou mooi niet. Koop hier aub geen spullen. U heeft alleen ellende.

J’ai passé une commande en urgence le 8 mai d’une valeur de 96€, je n’ai ni argent ni produit sachant que mon chien en a besoin.

No reply to whatsapp messages or emails I sent them, no tracking number sent or any information if they are planning on sending the order. Also, they don’t want to refund my money they took so avoid this “bussines” ITS A SCAM! SCAM! SCAM! SCAM!

I placed my order a week ago and no tracking update has been disclosed. I’ve contacted the company multiple times and been ignored. Left messages, voicemails, emails and NOTHING. I needed the products for my dog badly. I have opened a dispute with my card provider

I am writing an update to my previous review.
After I posted my original review, the company replied saying they would provide me with my order details. Unfortunately, more than a week has passed and I have still not received any information or follow-up.

My order was placed at the beginning of December and has still not been delivered. At this point, communication is lacking and the issue remains unresolved. I hope this can finally be addressed.

Ich kann die negativen Bewertungen nicht nachvollziehen. Eine Bestellung hat mal etwas länger gedauert, aber sonst kam alles pünktlich an und der Kundenservice war auch sofort erreichbar. Zu den Produkten selbst kann ich sagen, dass es mit Sicherheit funktioniert, man braucht aber Geduld und muss sich an die Anleitung halten. Mein Pom hatte schon schwarze Stellen, diese sind jetzt grau, das waren sie aber auch zuvor. Das Deckhaar wächst gerade wieder nach! Wichtig ist auch, die Unterwolle täglich zu kämmen in den ersten Wochen, da sonst das neue Deckhaar schwer durchkommt. Auch wenn es den Anschein macht, dass dadurch nochmal vielFell verloren geht…

Dzisiaj jest 9 stycznia 2025 roku. Tak wygląda ostatnia korespondencja z Dermagic.Od 22 grudnia nie otrzymałem ŻADNEJ ODPOWIEDZI :

"jutro" było 18 grudnia. Dzisiaj jest wieczór 22 grudnia.... rozumiem że polityka Dermagic polega na o szukiwaniu klientów i o okłamywaniu ich w kolejnych wiadomościach. "Bardzo dobrym" sposobem przez Was stosowanym jest również usuwanie z kontekstu niewygodnych wiadomości przy kolejnych odpowiedziach....
W związku z tym proszę o NATYCHMIASTOWY zwrot wpłaconej przeze mnie kwoty 594,63 zł. W załączniku przesyłam potwierdzenie wykonania przelewu z dnia 25 listopada 2025 roku. Jest tam również numer mojego konta na które należy wykonać przelew.

Mariusz

Dnia 17 grudnia 2025 17:53 Customerservicedermagiceu customerservicedermagiceu napisał(a):

Świetnie, wyślę Ci nowe zamówienie, a ja przywrócę Ci komórkę. Odezwę się jutro z aktualizacją.
Kind regards
Lisa
Dermagic Europe

Depuis le 27 septembre j'ai effectué une commande qui m'ai parvenue incomplète, depuis malgré plusieurs mails Dermagic m'annonce fin novembre un envoi du produit manquant , aucune trace de suivi ni de livraison.

I have placed an order worth almost 150€ on Dec 5th and received an email that they will provide me with tracking number soon, which they have provided 6 days after. I countlessly followed them up by emails, whats up and calls.

The tracking number that I received yesterday shows that label was created with UPS but parcel has not been sent to them. Today I have informed them via email that in case I do not receive proof that shipment was sent or that refund has been made I am going to report this and take it to the higher level. If for nothing else - but to protect people!

Finally, they sent me proof of refund from their side and they claimed that products will be delivered anyways as I had to go trough all of this. I will update review once I see what will eventually.

UPDATE: Shipment was delivered on the 28th of December, free of charge. I have to say that in the end they managed the situation responsibly and corrected their mistake. Despite the stressful process, it is fair to acknowledge that they made things right in the end — however, future customers should still be mindful and double-check everything.

I strongly advise others to stay away from this company. I ordered three items and paid in full back in early September — only two were ever delivered. Despite sending six follow-up emails over several weeks, the company never refunded the missing item and eventually stopped replying altogether.

This behavior is unacceptable and feels like a deliberate scam.

As for the products that did arrive — they’re not worth the money. I’ve since switched to Pomeranian Beauty, and even my professional dog groomer immediately noticed the difference in my dog’s coat quality. The other brand is far superior in every way.

Save your time and money — this company cannot be trusted and their products don’t deliver on their promises

Die ganze Zeit auf die Tracking Nummer gewartet.
Schon Email geschrieben: Keine Sendung und keine Antwort .
Das ist Betrüg .
Order #000006913

Subtotal €70.98
Shipping & Handling €9.99
Grand Total €80.97

Ich ändere meine Meinung, wenn ich meine Bestellung bekomme. ( keine Hoffnung)