DENTAKAY DENTAL CLINIC Anmeldelser 

From the moment I arrived in Istanbul until the day I left, the service from Dentakay was exceptional.

Everything was organised perfectly. They arranged my airport transfers, transport to and from every appointment, and accommodated me in a fantastic hotel. The hotel exceeded my expectations, offering complimentary meals with a huge selection of delicious food, including plenty of soft options specially suited for people recovering from dental treatment.

The clinic itself is immaculate, modern, and incredibly clean. Every member of staff was professional, friendly, and genuinely caring. Throughout the entire process, I always felt comfortable and well looked after.

I would especially like to thank Dr. Sıla Solmaz. She took genuine personal pride in her work and didn’t just give me a standard smile. She listened carefully to what I wanted and worked with me to choose a tooth shape and shade that suited my face and looked natural. Her attention to detail and commitment to achieving the best possible result were truly outstanding.

The final result has exceeded every expectation I had. My new smile looks completely natural, and the craftsmanship is beautiful.

For years, I avoided smiling because I was embarrassed by my teeth. Now, I can’t stop smiling.

Choosing Dentakay was one of the best decisions I’ve ever made, and I would recommend them without hesitation to anyone considering dental treatment in Turkey.

Thank you to Dr. Sıla Solmaz and the entire Dentakay team for changing my smile, and my confidence.

Dentakay's Ärzte in Instanbul sind sehr gut und arbeiten profesionel. Das Managment ist unprofesionel, rücksichtlos und arogant. Der Transfer wurde gut organisiert. Aber Transfer von Hotel zu Klinik mit mehrere Autos -7sitzer auf einmal in gleichen Zeit
wo sitzt immer nur 1 bis 2 Personen ist sehr
unwirtschaftlich. Die Bezahlung bei 1. Besuch bevor die Behandlung anfäng ist sehr ungewöhnlich. Achtung: ALLES WAS BESPROCHEN WURDE, MUSS SCHRIFTLICH SEIN, SONST WIRD ABGESTRITTEN VON MANAGER, DOLMETSCHER UND BETREUEUNGSPERSON. Auch die angeblich kostenlose Beratung in Wien wurde uns in Istanbul mit 100 € in Rechnung gestellt. Die vesprochene Flugtickets wurden uns auch nicht bezahlt. Da wird viel vesprochen, aber in Wirklichkeit nichts gehalten. Sehr entäuschend.
Aber wer schöne und qualitativ gute und preiswerte Zähne will ist bei Dentakay gut aufgehoben, trotz die viele Problemen und Schwierigkeiten

Ich bin sehr zufrieden mit allem
Dolmager 10Von10
Service 10Vor10
Ärzte 10Vor10
Danke

Ich hatte das Gefühl von Dentakay bestmöglich betreut zu werden. Die Leute sind überaus nett und freundlich und besonders die Zahnärtzin machte einen äusserst kompetenten Eindruck. Die ganze Mannschaft war sehr bemüht und man fühlt sich bestens aufgehoben. Gut gefiel mir die Beratung und dass man sich das Material aus den besten Herstellern wählen kann. Das Endergebnis sehe ich dann in 6 Monaten, aber ich zweifle nicht daran, dass ich schlußendlich mit meinem "Hollywoodsmile" glücklich nach Hause fahren werde.

I have seen dentakay and decided to go with them and all I can say is they are your best friend in the beginning and once you send them your X-rays or your panoramic X-rays to them so they can evaluate an assess your plan they will quote you and give you a price on what the total price is and you ask all the questions you need to ask. Fly down there to Istanbul and yes the pick you up all good and dandy take you to your hotel, Pick you back up and bring you to the clinic which is beautiful nice lights,floor make it look so attractive and then they come out greet you bring you into a room and the negotiations start like your at a car dealership looking to make a deal and then the price starts to change way different then what you were quoted on through WhatsApp lol. And your left with no choice but to do it cause your there. So I agree to the plan.A All on 6 straumann Swiss implants,Alveoplasty surgery with a PMMA temporary crown top and bottom a lot of money from the first quote. I said let me go with the best of the best :Once the surgery is done I go back to the hotel, they schedule you for pickup to see the dentist which you wait forever to one and checkup on your implants and see if everything is going well. Once you are done and your back in the states they don’t respond to you it takes them forever to get back to you. Now here is the big picture
READY my bottom temporary PMMA crown fell right out in one piece eating eggs and soft potatoes. They did not break nor did the screws that hold the crown down stayed in tack with the implants in my mouth. So now I am stuck with a missing Pmma and I paid all this money. And I am lost for words please if you are thinking about going to dentakay please do you homework. As of right now I am giving them NO STARS what so ever and I also paid extra for my temporary’s for the best and this is what I get. NOT FAIR……
People do your research call the actual patients reach out to them and see how Dentakay did them and get their info and talk with them and see,cause paying a lot of money. Sounds great but people beware is all I have to say…….Also I am a real person who has worked hard to save this money and now is left with the bullshit to clean up but I am not done here.
This is the only the beginning with them and me. Very unhappy customer as of right now. Still have to go back in October of this year for my finals/permanents so we should see how everything else ends up. I will keep everyone updated & who looks up Dentakay and sees the reviews about how they do.
I know everyone is different and they have different ways of taking care of their work that Dentakay has done but I am fully invested and I take care of the work that they have done and that they are going to finish the job and I will let the world know about what they have done and how it all came out,Cause I don’t want no one to go through this nor go through the troubles.
STAY TUNED EVERYONE. Stay blessed.

Amazing experience! Highly will recommend to everybody!All the staff from this clinic are really good! Procedures are quick, in just 3 days you have your perfect smile .

10/10 experience! Highly will recommend to everybody! Doctors, nurses ,and assistants are amazing ! DentaKay is the best !

Very professional doctors and management are helpful

⭐ Mon expérience avec Dentakay : 8 500 € dépensés, deux opérations au CHU de Clermont-Ferrand et une profonde déception.
Je n'aurais jamais imaginé vivre une telle expérience. Ce qui devait améliorer ma santé est devenu le pire cauchemar de ma vie.
Je suis venu chez Dentakay avec un objectif très clair : retrouver une occlusion correcte et fonctionnelle, afin de soulager mon bruxisme sévère, mes douleurs cervicales et mes douleurs corporelles. Avant même mon arrivée, j'avais expliqué à plusieurs reprises à Maram que l'occlusion était ma priorité absolue, bien plus qu'un simple sourire esthétique.
Au final, j'ai payé près de 8 500 €, soit 3 500 € de plus que le devis initial, sans obtenir le résultat qui m'avait été promis.
Aujourd'hui, mon occlusion est toujours aussi mauvaise qu'avant mon traitement. Mes dents restent désalignées, ma mâchoire est toujours de travers et mes douleurs au niveau du cou, de la mâchoire et du corps sont toujours présentes. Le principal problème pour lequel je suis venu n'a absolument pas été résolu.
Le plus grave est arrivé après le traitement. À la suite de l'intervention réalisée chez Dentakay, une communication oro-antrale entre la bouche et le sinus est apparue, entraînant d'importantes complications. Une récidive du kyste a également été constatée. J'ai dû être pris en charge par le CHU de Clermont-Ferrand, où j'ai été réopéré sous anesthésie générale le vendredi 10 juillet. Lors de cette intervention, les chirurgiens du CHU de Clermont-Ferrand ont constaté qu'une partie du kyste n'avait pas été complètement retirée lors de l'intervention précédente, rendant cette nouvelle opération indispensable.
J'ai dû suivre plus de cinq semaines d'antibiotiques, effectuer de nombreux déplacements au CHU de Clermont-Ferrand, consulter d'autres spécialistes, subir des frais supplémentaires importants et interrompre une partie de mon activité professionnelle.
Malgré tout cela, la clinique refuse toujours d'assumer la moindre responsabilité.
Je demande un remboursement de 3 500 €, une somme qui me paraît parfaitement justifiée au regard des complications médicales, des deux interventions chirurgicales, des frais supplémentaires engagés et du préjudice subi. J'ai privilégié jusqu'à présent une solution amiable. Cependant, si Dentakay refuse une nouvelle fois d'assumer ses responsabilités et de parvenir à un accord raisonnable, je confierai immédiatement mon dossier à un avocat et j'engagerai une procédure judiciaire afin de faire valoir mes droits et d'obtenir réparation du préjudice subi.
À plusieurs reprises, j'ai demandé :
un devis détaillé ;
le compte rendu complet de mon traitement.
À ce jour, je n'ai toujours reçu ni l'un ni l'autre. Ce manque de transparence est totalement inacceptable.
Le service client est, selon mon expérience, extrêmement décevant. Avant le traitement, tout est fait pour vous rassurer. Dès que des complications apparaissent, j'ai eu le sentiment que la clinique devenait beaucoup plus réservée et beaucoup moins disposée à aider réellement son patient.
Pendant mon séjour, j'ai également rencontré plusieurs autres patients qui m'ont confié être eux aussi mécontents de leur traitement. Cela n'a fait que renforcer les doutes que j'avais déjà.
J'ai déjà pris contact avec l'Ambassade afin de connaître les démarches possibles.
Je rendrai également publics les faits, la chronologie complète de cette affaire, les échanges avec la clinique ainsi que les documents médicaux en ma possession, notamment ceux du CHU de Clermont-Ferrand, afin que chacun puisse se faire sa propre opinion. Ces informations seront publiées sur internet.
Je déconseille très fortement cette clinique. La Turquie ne faisant pas partie de l'Union européenne, les recours sont beaucoup plus difficiles en cas de problème.
Je regrette profondément d'avoir fait confiance à Dentakay. Cette expérience restera, sans aucun doute, la pire expérience médicale de toute ma vie.

Excellent service, Knowledgeable, practical actions following me on my next visit. Transportation and hotels are very nice.

1 Star

I was contacted by Dentakay after making an enquiry, and unfortunately the experience was so poor that I no longer feel comfortable considering them for treatment.

The caller, who introduced himself only after I challenged him, was called Shawn. He phoned me from an unknown number and immediately began asking me to confirm my personal details before even introducing himself or explaining who he was or where he was calling from. When I questioned this, rather than acknowledging my concern, he became defensive and replied, “Why should I? Sir, you enquired with us.”

He then proceeded to read out my personal contact information over the phone to prove that I had made an enquiry. I found this completely unnecessary and unprofessional. Instead of addressing my concerns respectfully, he was dismissive, snarky and repeatedly implied that because I had submitted an enquiry, I had no right to question how they contacted me. At one point he even said, “If you didn’t want a call, why would you leave an enquiry?”

When I mentioned that professional call centres normally identify themselves before requesting personal information, he became even more defensive, insisting they were “not a call centre” and telling me I shouldn’t assume how they communicate with patients.

His attitude throughout the conversation was arrogant, dismissive and confrontational.

I asked to speak to a supervisor immediately. After being muted (rather than placed on hold), I was transferred to someone called Alistro, who identified himself as the supervisor. Instead of taking my complaint seriously, he simply defended Shawn, claimed he was “the best they have”, suggested there had been a misunderstanding, and was unable to provide any formal complaints procedure.

There was no misunderstanding. Being rude, reading out a patient’s personal information before properly identifying yourself, dismissing legitimate concerns, and then blaming the patient for raising those concerns is unacceptable.

To make matters worse, Shawn returned to the call and told me the situation was my fault and that I should “work on my temper.” Ironically, I remained calm throughout the call and asked for a supervisor as soon as I recognised his attitude. If Dentakay genuinely records its calls, the recording will show exactly that.

I even gave them the opportunity to apologise and move on, but instead they chose to defend the behaviour.

First impressions matter, especially when you’re considering travelling abroad for major dental treatment. If this is the level of professionalism shown before you’ve even booked, it does not inspire confidence at all.

I cannot recommend Dentakay based on this experience.

Very good and easy

Don't be late!

I have only had my first visit but I have nothing to complain about my experience thus far is good I shall put a more in-depth review on here when my treatment has finished but so far so good

Moje doświadczenie z Dentakay są bardzo pozytywne,jestem bardzo zadowolony z nowego usmiechu jak najbardziej polecam klinikę,wszystko przebiegło sprawnie i bezproblemowo POLECAM

4 weeks after treatment and very happy. Lot of calls from Dentakay to ask how things were going and even more welcome a call telling me I was due a refund for some work that proved unnecessary as and which I had forgotten about. Can't fault the whole process and would recommend to anyone.

My name Peter I went to Dentakay in Nov 2022. I am living an nightmare since the day they worked on my teeth. The cosmetic dr paired my teeth down to stumps. She also extracted 2 teeth but left the full roots in the gum. Three days later she fitted the crowns. When I returned weeks later I notice parts of my gums were infected due to the poor fitting. I went to my local dentist to get a check up. What he saw he said to he he was horrified at the job they did. He took a 3 d of my teeth and gums and told me that the nerves is still in my socket. My dentist told me in easy terms that she just broke off the tooth to the gum and put a bridge over it. Some months later had to go to another dentist to take the bridge off and drill down in the gum and remove the bottom half of the tooth that Dentakay left. I went back to Dentakay. They put a new bridge in at no cost.The problem I had with Dentakay the fitting was very poor and they should have never put my crowns back in twos and four. They should have done each one separately. My advice DONT go anywhere near Turkey to get teeth work done. In the long run it will cost you triple and a nightmare.

My first contact with Dentakay was informative. I've been dealing with James the entire time, and James, you are wonderful, and I thank you from the bottom of my heart, my friend, because all of the people there make you feel like friends and family, not a customer or patient, just a patient if you know what I mean. Even though we are, it feels warmer and kind of safer than just that, but from the initial outreach to all my bookings, and even though I've had the first half of my treatment done, James is still available for me to speak to, and so are the rest of the staff at Dantakay. That is their planning team, their aftercare team. All I'm going to say is they are phenomenal. They are kind, caring, gentle, and reassuring. It's a scary thing, but they help you every step of the way. I'm only at the halfway mark. This is the start of my journey. I haven't finished it yet, but up to the present time, I can't be happier. The people are wonderful. The treatment was explained, and then the procedure was done, and it was quick. Relatively painless, and I'm home healing. Ready to go back in a few months for the final process. I'd highly recommend Dentakay to our UK government website, which acknowledges Dentakay as a tourism medical centre and is recognised by the UK government, which is another reason you can trust Dentakay if you have any concerns or issues; they are there 24/7 to help you, which has put my mind at ease. I look forward to going back in October for the final part of my journey. A new smile and being able to eat properly again will be just phenomenal, to be fair. I wish I'd been able to do this before now, but I'm glad that Dentakay is who I went with. If you go with them, you'll not be dissatisfied, and it'll probably be one of the best decisions you've ever made. And I will come back to update you on the second half of my journey or any problems that I have from here on in. And I will always give an honest review. But for now, go to dentakay

Staff were very helpful

Alles war perfekt, vielen Dank für Fabian:)