Recently purchased cinema seats from Delux Deco and gotta say, amazing quality, great coustomer service and credit to the delivery guys who dropped it off and set it all up. Great service from start t... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Was in need of a new sofa, due to lockdown and stores being closed we weren’t able to visit the showroom. The staff directed us towards a video facetime call, salesperson demonstrating the recliners a... Vis mer
A premium product at a premium price but the whole process was well informed, helpful and painless. After owning several chairs that were supposed be fit for purpose my mum now has a comfortable and v... Vis mer
Selskapet har svart
Helpful to envisage the suite via live video link without having to travel to see what it looks like . Graham was very helpful in pointing out all the dimensions with regard to the adjustable headrest... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The home of contemporary and modern, designer sofas, showcasing our diverse range of luxury modular and sectional options thoughtfully tailored to complement your room's layout, color palette, and textures, catering to a wide array of tastes and styles. Our products are exclusively crafted on-demand, straight from the factory, ensuring discounts of up to 60%. By cutting out intermediaries and embracing online trade, we operate efficiently, allowing us to provide genuine luxury at affordable prices. Compare our specifications and delight in superior build quality, plush fills, exquisite top-grain leathers, and sumptuous, durable fabric finishes.
Kontaktopplysninger
DeluxDeco Ltd, Unit 4 Windsor Trade Centre, Dedworth Road, SL4 4LE, Windsor, Storbritannia
- 03331223378
- support@deluxdeco.co.uk
- deluxdeco.co.uk
4,9
Enestående
236 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We travel 3 hours to visit the…
We travel 3 hours to visit the showroom, and we had amazing 🤩 customer service. We ordered sofa from there and on the order is said maximum delivery up to 10 weeks. But no they did the delivery on the 4 week. Amazing thank you very much for the quality of the amazing cloud ☁️ sofa
21. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Delux Deco Ltd
We really appreciate you making the long trip to visit our showroom, and we’re delighted it was worth the journey. It’s fantastic to hear your Cloud Sofa arrived so much sooner than expected and that you’re enjoying its comfort and quality.
Best regards,
DeluxDeco Team
Fantastic and helpful staff
Fantastic and helpful staff. Showroom was good to visit to see the items before we made the purchase and great selection of fabrics - staff very friendly and helpful with colour options and dimension options. Item arrived within the timescales they advised and extremely happy with our corner sofa. Thank you!
21. august 2025
Svar fra Delux Deco Ltd
We’re so pleased to hear your new corner sofa has found its perfect spot in your home. It was a pleasure helping you choose the right fabric and size, and we’re thrilled the whole process went smoothly from start to finish.
Best regards,
DeluxDeco Team
Very happy with the professional and…
Very happy with the professional and straightforward purchasing process and the excellent quality of the product
15. august 2025
Svar fra Delux Deco Ltd
Thank you for your kind review. We’re so pleased you found the process smooth and straightforward, and that you’re happy with the quality of your new piece.
Best regards,
DeluxDeco Team
Easy to order via videolink
East to order, WhatsApp video call on selected sofas. Advised on firmness, which is spot on. Did have a small issue because of a typo but everything went smoothly. Delivery men get 5 * also, very patient, got furniture in without any damage. I love my sofa!
7. august 2025
Svar fra Delux Deco Ltd
Thank you for your wonderful feedback. We’re delighted the virtual showroom tour via WhatsApp made it easy for you to explore our sofas from afar and find the perfect match. It’s fantastic to hear the comfort is just right and that our delivery team ensured everything arrived safely.
Best regards,
DeluxDeco Team
From visiting the showroom initially to…
From visiting the showroom initially to having my sofa delivered the whole experience was brilliant. The service was 2nd to none, so professional, I would highly recommend and know where I’ll be going when I need more furniture.
6. august 2025
Svar fra Delux Deco Ltd
Thank you for your wonderful feedback. We’re delighted you had such a positive experience from your showroom visit through to delivery, and that our team’s professionalism stood out. We truly appreciate your recommendation and look forward to helping you again in the future.
Best regards,
DeluxDeco Team
Lovely top quality sofa and excellent service
I purchased the Rosetta Slim 2 seater recliner sofa in faux suede. This is a lovely, superb quality sofa and the recliners are really comfortable. The process was really easy with very helpful staff. The delivery was within the stated timescale and the delivery guys were great. All round an excellent experience and highly recommend.
19. juni 2025
Svar fra Delux Deco Ltd
Thank you for your fantastic review. We're thrilled to hear you're enjoying your Rosetta Slim 2 Seater Recliner in faux suede. It's great to know the whole process—from ordering to delivery—was smooth and that our team made a positive impression throughout.
We really appreciate your recommendation!
Best regards,
DeluxDeco Team
Customer service was 5*
Customer service was 5*. The team at Delux couldn’t do more for us as first time house buyers. They have been so supportive through this process, and made sure to be very clear about how things work. When we went to the showroom we had one to one guidance which just made the experience better. We have now received our sofa and we can officially say it is the best sofa we have ever sat on. It’s made our new home feel like home. We brought the downtime corner sofa.
16. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Delux Deco Ltd
Thank you so much for your kind words and wonderful review. We're delighted to hear that your new DownTime Corner Sofa has helped make your new house feel like home. It was a pleasure to support you through the process and ensure delivery worked perfectly with your move-in date.
Best regards,
DeluxDeco Team
We are really happy with our ‘cinema’…
We are really happy with our ‘cinema’ sofa. The quality is great, really comfy and the colour is great. Really good delivery and placed exactly where we wanted!
26. juni 2025
Svar fra Delux Deco Ltd
Thank you for your lovely review. We're so pleased to hear you're enjoying your cinema sofa and that everything went smoothly with delivery. It’s great to know it’s looking and feeling just right in your space!
Best regards,
DeluxDeco Team
The welcome we got when we went to the…
The welcome we got when we went to the store. The help and advice we got from Ranveer when we made our purchase until our delivery was first class. The delivery was great and our sofas are perfect.
I would highly recommend Delux Deco Ltd to everyone
16. mai 2025
Svar fra Delux Deco Ltd
Thank you so much for your lovely review.
We’re thrilled to hear you had a great experience and that you’re happy with your new sofas. Your recommendation means a lot to us.
Best regards,
DeluxDeco Team
Very long lead time and poor customer…
Very long lead time and poor customer service. i ordered the sofa in September expecting this to arrive in time for family christmas. It arrived the following February so 4.5 months. I had to chase for an initial update at which point i was fobbed off with a standard reply. A week later was told the fabric was out of stock and it now wouldn't arrive till after the new year. A hollow apology without so much as a small gesture of compensation. Christmas spent on camping chairs. Furniture quality fine but don't trust delivery times if these are important to you.
4. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Delux Deco Ltd
Dear Paul,
Thank you for your feedback, and please accept our sincere apologies for the delay in delivering your order.
We fully understand how disappointing it must have been not to receive your seating in time for Christmas. Unfortunately, with made-to-order products that are available in a wide range of configurations and material finishes, there can occasionally be unforeseen delays—particularly with less commonly selected options, such as the Forest Green Zoya fabric you chose. In this instance, the fabric was only restocked shortly before the shipment cut-off, which sadly meant your order narrowly missed being dispatched in time for the holidays.
That said, this situation was exceptionally rare—over 99% of our Christmas orders were delivered on schedule. We continuously strive for a 100% on-time delivery record and take great pride in our service, but as we rely on third-party suppliers for certain materials, occasional delays can unfortunately occur and are sometimes outside of our direct control.
We truly hope that now your seating has arrived, you are delighted with the quality and craftsmanship. We take great care to offer beautifully made products at excellent value, and we trust you will enjoy your new furniture for many years to come.
Please note that our policy on compensation applies only when delays arise from errors on our part, rather than supplier-related issues beyond our control.
Thank you again for your understanding and for choosing Delux Deco. If there is anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
The Delux Deco Team
Great experience all round
Great experience all round. All staff members we interacted with were extremely helpful and knowledgable, particularly Ran. The delivery team were also excellent.
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Delux Deco Ltd
Thank you for your wonderful review! We're thrilled to hear you had a great experience and that our team was helpful and knowledgeable. We’ll also pass on your kind words to our delivery team.
Best regards,
DeluxDeco Team
Couldn't be happier!
Sofa came within the expected time and was quickly assembled. I'm really happy with my purchase. The leather is so soft and warm touch and the sofa comfortable and stylish. I couldn't have bought this quality of product from any high street sofa store. I would highly recommend Delux Deco to my friends and family.
14. mars 2025
Svar fra Delux Deco Ltd
Thank you for your fantastic review! We're so pleased to hear you're happy with your sofa and that you love the quality, comfort, and style. We truly appreciate your recommendation and support!
Best regards,
DeluxDeco Team
Great from start to finish
18. februar 2025
Svar fra Delux Deco Ltd
Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience from start to finish. Your feedback means a lot to us, and we truly appreciate your support.
Best regards,
DeluxDeco Team
From the consultation process through…
From the consultation process through to the ordering and delivering, Delux deco supported me and continued to go above and beyond to ensure everything was perfect.
It also goes without saying that the sofa is perfect too.
28. januar 2025
Svar fra Delux Deco Ltd
Thank you for your fantastic review! We’re delighted to hear you had such a smooth experience with us and that you love your sofa. It was our pleasure to go the extra mile for you.
Best regards,
Delux Deco Team
Excellent high quality furniture..
Delux Deco has some very top of the range goods. Deluxe is definitely their forte. Explained very carefully about the products they had. Very helpful in providing the pros and cons of their goods for our individual needs. Not cheap, but you pay for the quality. I recommmend to pay them a visit and experience the products before you buy.
10. desember 2024
Svar fra Delux Deco Ltd
Thank you for your wonderful review! We’re thrilled you appreciate the quality of our furniture and the care we put into helping our customers find the perfect fit. Your recommendation means a lot!
Best regards,
Delux Deco Team
Would recommend!
Fantastic service from start to finish. Really happy with the price, quality and in particular the service from Ranveer in store! Always a pleasure to deal with, answered all my questions through and kept me in the loop with regards to my order, delivery times.. etc
28. januar 2025
Svar fra Delux Deco Ltd
Thank you for your kind review! We're delighted you had a fantastic experience and that Ranveer provided such great service. Enjoy your new furniture!
Best regards,
Delux Deco Team
Fantastic company and customer service
Fantastic company and customer service
Highly recommend
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Delux Deco Ltd
Thank you for your fantastic review! We’re delighted to hear that you had such a great experience with our company. Your recommendation means a lot to us, and we truly appreciate your support.
Best regards,
Delux Deco Team
Perfect fit!!!
I was pleased with the remote support, guidance on the product and precise fit of the sofa following the module breakdown, fabric and samples list being supplied. The fit was perfect for the room and the installation team were great and respectful, wearing shoe covers and tidying up after themselves. I would thoroughly recommend the services of Delux Deco and their team is more than happy to help throughout the process.
20. desember 2024
Svar fra Delux Deco Ltd
Thank you so much for your brilliant review! We’re delighted to hear that you appreciated the remote support, product guidance, and that the sofa fits your space perfectly. It’s great to know our installation team made the process smooth for you. Your recommendation means a lot to us, and we’re always here to help. Enjoy your new sofa! 😊
Best regards,
The Delux Deco Team
Best customer service.
Best customer service, very helpful with advice on the best product and design for positioning of cinema seating.
12. desember 2024
Svar fra Delux Deco Ltd
Thank you so much for your fantastic 5-star review! We're thrilled to hear you found our customer service helpful in choosing the best product and design for your cinema seating. Wishing you a Happy New Year and all the best for 2025! 🎉
Best regards,
The DeluxDeco Team
we are delighted with our choice of …
we are delighted with our choice of sofa. leather is lovely & soft and very comfortable to sit on. A great service. from the shop to delivery. with regular updates on production and transport & delivery guys were so good.
only one issue of having to keep the cardboard boxes as its is "no box no return policy . we are okay we have a garden shed. but if we were in a flat it would be a storage issue as the boxes are huge.
19. desember 2024
Svar fra Delux Deco Ltd
Thank you for your wonderful review! We're delighted to hear you're happy with your sofa and that you found the leather soft and comfortable. It’s also great to know you appreciated our service, updates, and delivery team.
We do understand your point about the box storage, and we appreciate your feedback—it’s something we’ll definitely take into consideration.
Wishing you a Happy New Year and all the best for 2025! 🎉
Best regards,
The DeluxDeco Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.