Degeshop Global Store Anmeldelser 26

Svar fra Degeshop Global Store

For 2 dager siden

We’re sorry to hear about your experience, however we would like to address a few points for clarity.

We kindly ask that feedback remains respectful and accurate. Statements such as these can be misleading to other customers, especially when the situation has not yet been fully reviewed or resolved through our support system.

Regarding your concern, we do not ignore customer emails. Please note that response times are typically within the next business day, and delays may occur during high-volume periods. Not receiving an immediate reply does not mean your case is being dismissed.

If your item was damaged during shipping, we absolutely have procedures in place to assist with replacements or resolutions. However, this requires proper verification (such as photos and order details), which must be handled through our official support channel.

We also want to be clear that we do not engage with threats or overly aggressive claims made in public reviews. Our team is always willing to help, but resolution must follow a proper and respectful process.

We encourage you to contact us again via email with your order number and supporting evidence so we can review your case and provide an appropriate solution.

Thank you for your understanding.
Degeshop
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Hallo,

Het spijt ons dat u deze ervaring heeft gehad, maar we willen graag enkele punten verduidelijken.

We vragen u vriendelijk om uw feedback respectvol en correct te houden. Uitspraken zoals deze kunnen misleidend zijn voor andere klanten, vooral wanneer de situatie nog niet volledig is beoordeeld of opgelost via ons supportsysteem.

Wat betreft uw melding: wij negeren geen e-mails van klanten. Houd er rekening mee dat onze reactietijd doorgaans binnen de volgende werkdag ligt. Tijdens drukke periodes kan er echter vertraging optreden. Het niet direct ontvangen van een antwoord betekent niet dat uw verzoek wordt genegeerd.

Als uw product tijdens het transport beschadigd is geraakt, hebben wij zeker procedures om dit op te lossen, zoals vervanging of een passende oplossing. Hiervoor is echter verificatie nodig (zoals foto’s en bestelgegevens), en dit moet via onze officiële supportkanalen worden afgehandeld.

We willen ook duidelijk maken dat wij niet ingaan op dreigende of overdreven negatieve uitingen in openbare reviews. Ons team staat altijd klaar om te helpen, maar een oplossing kan alleen tot stand komen via een respectvolle en correcte communicatie.

We verzoeken u vriendelijk om opnieuw contact met ons op te nemen via e-mail met uw bestelnummer en bewijsmateriaal, zodat wij uw geval kunnen beoordelen en een passende oplossing kunnen bieden.

Bedankt voor uw begrip.
Degeshop

Svar fra Degeshop Global Store

Oppdatert for 3 dager siden

Dear customer,

We’re sorry to hear about your frustration, but we would like to clarify a few important points for accuracy.

Your order placed on 03/14 is still within the extended processing window due to higher-than-expected demand during that period. The “processing” status simply means your item is still in production — it has not been ignored or forgotten.

Regarding shipping origin, we operate with an international production model. While our business is registered in the U.S., some items are manufactured and fulfilled from our overseas workshop. This allows us to offer unique designs, but it can also affect processing and delivery times, especially during peak periods.

We also want to clarify that payment is captured at checkout as part of standard e-commerce practice, which secures the order in the production queue.

As for communication, we sincerely apologize if you have not yet received a reply. Our support team has been handling a high volume of emails, which may have caused delays. However, your message has not been intentionally ignored.

We respectfully disagree with the characterization of our products. We do not ship low-quality or misrepresented items, and we stand behind what we offer. If there is ever an issue, we are committed to reviewing and resolving it appropriately.

Your order is still being processed, and tracking information will be provided once it is shipped. We kindly ask for a bit more patience while this is completed.

Thank you for your understanding.

Degeshop

Svar fra Degeshop Global Store

27. mars 2026

Dear customer,

We’re very sorry to hear about your experience and understand your concern, especially as this was intended to be a birthday gift.

However, we would like to clarify that your order is not a scam. In some cases, the “order not found” message can occur if there is a small mismatch in the information entered (such as email address or order ID), or if the tracking has not yet been fully activated in the carrier’s system.

We sincerely apologize if you have not received a response yet. Our support team has recently experienced a high volume of inquiries, which may have caused delays, but your message has not been intentionally ignored.

Please contact us again via our official support email and include your order number and the email used at checkout. We will prioritize your case, verify your order details, and provide you with a clear update or appropriate resolution as soon as possible.

We are committed to assisting you and ensuring this matter is resolved properly.

Thank you for your patience.

Svar fra Degeshop Global Store

For 3 dager siden

Dear customer,

We’re sorry to hear that you feel this way, but we would like to clarify the situation for transparency.

As previously communicated, your replacement order was approved and moved into production. Replacement items, especially adjusted versions (such as the hoodie without a zipper as requested), require additional production time before they can be shipped. This is not an instant process.

Regarding the lack of response, we sincerely apologize. Our support team has experienced an unusually high volume of emails during this period, which has unfortunately caused delays in follow-up communication. However, your case has not been ignored, and there is no intention to avoid resolving it.

We also want to emphasize that posting multiple reviews is not the only way to receive support. Our team handles all requests through the official support system, and your case remains in queue for update once the replacement is completed and ready for shipment. Tracking information will be provided as soon as it is available.

We strongly disagree with the claim that our shop is “not trustworthy.” We have already taken action by approving and processing your replacement, which reflects our commitment to resolving the issue.

We kindly ask for your continued patience while the replacement is being completed. If you still require an update, please contact us again via our official email and include your order details so we can prioritize your case.

Thank you for your understanding.

Degeshop

Svar fra Degeshop Global Store

26. mars 2026

Hello,

Thank you very much for taking the time to update your review. We’re truly happy to hear that the product arrived and that your son and family are pleased with it. That means a lot to us.

We sincerely apologize again for the delays and the lack of communication you experienced. Your feedback is very valuable and helps us improve our service.

Regarding your request for a goodwill gesture, our support team will review your case and reach out to you directly via email with a suitable solution.

Thank you again for your patience and understanding. We would be delighted to assist you again if you decide to order more for your family.
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Bonjour,

Merci beaucoup d’avoir pris le temps de mettre à jour votre avis. Nous sommes vraiment ravis d’apprendre que le produit vous plaît et que votre fils ainsi que votre famille en sont contents. Cela compte énormément pour nous.

Nous vous présentons encore une fois nos sincères excuses pour le délai et le manque de communication que vous avez rencontrés. Votre retour est précieux et nous aide à améliorer notre service.

Concernant votre demande de geste commercial, notre équipe support va revoir votre dossier et vous contacter directement par e-mail afin de vous proposer une solution adaptée.

Merci encore pour votre patience et votre compréhension. Et ce sera un réel plaisir de vous accompagner si vous souhaitez commander à nouveau pour votre famille.

Svar fra Degeshop Global Store

20. mars 2026

Dear customer,

We sincerely apologize for your frustration and completely understand your concern regarding the lack of response.

In recent days, our customer support team has received a much higher volume of messages than expected, which has unfortunately led to longer response times. However, please be assured that your request has not been ignored and is currently being processed.

We also understand the importance of this order for you and your family, and we are truly sorry for the inconvenience caused. Our team will review your order status and provide you with a clear update, along with an appropriate resolution, including a goodwill gesture if justified.

We kindly ask you to allow a little more time and keep an eye on your email, you will receive a response as soon as possible.

Thank you for your patience and understanding.
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Bonjour,

Nous sommes sincèrement désolés pour votre frustration et comprenons parfaitement votre inquiétude face à l’absence de réponse.

Ces derniers jours, notre service client a reçu un volume de messages beaucoup plus élevé que prévu, ce qui a malheureusement entraîné des délais de réponse plus longs. Toutefois, veuillez être assuré que votre demande n’a pas été ignorée et qu’elle est bien en cours de traitement.

Nous comprenons également l’importance particulière de votre commande pour vous et votre famille, et nous en sommes vraiment désolés. Notre équipe fera le nécessaire pour vérifier le statut de votre commande et vous apporter une réponse claire, ainsi qu’une solution appropriée, y compris un geste commercial si cela s’avère justifié.

Nous vous invitons à patienter encore un peu et à surveiller votre e-mail, vous recevrez une réponse dans les plus brefs délais.

Merci pour votre patience et votre compréhension.

Svar fra Degeshop Global Store

9. mars 2026

We’re sorry to hear that you were disappointed with the product you received.

As mentioned in our previous communication, we did acknowledge that there may have been a flaw and we are absolutely willing to resolve this properly. Our support team is currently reviewing your case so we can provide the appropriate return instructions and ensure the refund process is handled correctly.

Please note that return addresses can vary depending on the warehouse handling the order, which is why they are provided individually after verification.

We kindly ask that you contact our support team again via email with your order number so we can prioritize your case and provide the return details as soon as possible. Our goal is always to make sure customers receive either a satisfactory product or a proper resolution.

Thank you for your patience while we work to resolve this for you.

Svar fra Degeshop Global Store

9. mars 2026

Thank you so much for your kind feedback! We’re really happy to hear that you were pleased with the craftsmanship of the Well Bell and that your younger sister loved it, that truly means a lot to us.

We also appreciate your understanding regarding the response and shipping time. During busy periods, replies and deliveries can sometimes take a little longer than expected, but we always do our best to support our customers and make things right whenever possible.

Your support and patience are greatly appreciated, and we hope to serve you again in the future!

Svar fra Degeshop Global Store

9. mars 2026

Thank you so much for your kind review! We’re delighted to hear that you’re happy with the T-shirt and that you found the fabric soft, breathable, and comfortable for everyday wear.

We always aim to provide good quality products with clean stitching and simple, versatile designs, so it’s wonderful to know it met your expectations. Your feedback truly means a lot to our team.

Thank you again for your support. We hope to see you back at our shop in the future! 😊

Svar fra Degeshop Global Store

2. mars 2026

Dear Customer,

We’re truly sorry for the frustration and disappointment this situation has caused you. We completely understand how upsetting it is to be waiting without clear updates.

Your order was placed during a period when our production facility was closed for an extended holiday break. During this time, processing times were longer than usual. We sincerely apologize if this was not communicated clearly enough. That is on us.

The good news is that our factory has now resumed normal operations, and your shoes are currently in production. As soon as production is completed, you will receive a tracking update automatically by email.

We would like to assure you that:

Your order is valid and being actively processed.

Your payment was successfully recorded for production.

We are not a fake business, and we fully intend to deliver what you paid for.

If you are not available to wait, we will process you a refund.

If you prefer to request a cancellation instead of waiting for production to finish, please contact us directly with your order number, and we will review your request as quickly as possible.

We appreciate your patience and the opportunity to make this right. Thank you for giving us the chance to complete your order properly.

Sincerely,
Customer Support Team

Svar fra Degeshop Global Store

19. feb. 2026

We’re truly sorry to hear about your frustration and would like to clarify a few important points.

As mentioned in our previous communication, your item is a custom-made product and requires production time before shipping. While we aim to complete orders within approximately 7 business days, this timeframe can be affected during high-volume periods. In early February, we experienced a significantly higher number of orders than anticipated, which caused unexpected production delays.

When you checked on February 11th and saw “preparing,” that indicates the item was still in the production stage, not ignored. We did respond to your message explaining the temporary delay, though we understand the response may have felt generic due to the volume of inquiries we were handling at the time.

Please be assured that we do not ignore customers. All orders are processed in sequence, and tracking information is provided as soon as the item is completed and handed to the carrier.

We regret that this experience did not meet your expectations, and we are actively improving our communication response times during peak periods. If you are still awaiting your order, please contact us directly with your order number so we can provide an updated, specific status.

Thank you for your feedback. It helps us continue improving our service.

Svar fra Degeshop Global Store

Oppdatert: 14. feb. 2026

Thank you so much for your wonderful review! 🌟

We’re truly delighted to hear that you’re impressed with the quality and craftsmanship of your ornament. Knowing that the details, colors, and sturdy material met your expectations, and that it adds a lovely decorative touch to your space, means so much to us.

Your recommendation is greatly appreciated, and we’re incredibly grateful for your support. We look forward to serving you again in the future! 😊

Svar fra Degeshop Global Store

12. feb. 2026

Thank you for your feedback.

We’re sorry to hear that you feel this way about your experience with us. That is certainly not the impression we want to leave with any of our customers.

If there was a specific issue with your order, such as shipping time, product quality, or communication, we would truly appreciate the opportunity to look into it and make things right. Please feel free to contact us directly with your order details so we can review the situation carefully.

Customer satisfaction is very important to us, and we are always working to improve both our service and fulfillment process.

Kind regards,

Svar fra Degeshop Global Store

12. feb. 2026

Thank you so much for your kind words! 🌟

We’re thrilled to hear that your son loves the tumbler, that truly makes our day! It’s also wonderful to know the delivery was quick and that our team could assist you promptly with the tracking information.

Your support means a lot to us. Thank you for choosing Degeshop, and we look forward to serving you again in the future! 😊

Svar fra Degeshop Global Store

12. feb. 2026

Thank you so much for your wonderful feedback!

We’re absolutely delighted to hear that the shoes exceeded your expectations and look even better in person. It’s great to know they’re comfortable even after long wear, well-made, and a perfect fit, that’s exactly what we aim to deliver.

We’re also glad you love the design and how easy they are to style. Your satisfaction truly means a lot to us, and we look forward to serving you again in the future!

Svar fra Degeshop Global Store

12. feb. 2026

Thank you so much for your kind review!

We’re delighted to hear that your item turned out great and that the ordering process was smooth and hassle-free. That’s exactly the experience we strive to provide for every customer.

We truly appreciate your support and hope to serve you again soon!

Svar fra Degeshop Global Store

12. feb. 2026

Thank you so much for your fantastic review!

We’re thrilled to hear that the products look even better in person and that you find them comfortable and well-made. It’s especially great to know they continue to feel comfortable even after wearing them for a while, that’s exactly what we aim for.

Your satisfaction truly means a lot to us, and we’re so grateful for your support. We look forward to serving you again soon!

Svar fra Degeshop Global Store

12. feb. 2026

Thank you so much for your kind words!

We’re truly glad you’re happy with the merchandise and that it helps support the Monks and the Walk of Peace. That means a lot to us.

We appreciate your support and hope to continue providing meaningful products you’ll love. 💛

Svar fra Degeshop Global Store

27. jan. 2026

We’re truly sorry to hear that your order did not meet your expectations and that you received an item with a defect. This is certainly not the experience we want any customer to have, and we sincerely apologize for the inconvenience caused.

Quality is something we take seriously, and we regret that this issue was not detected before shipment. We would very much appreciate the opportunity to review your case in detail and resolve it properly, whether through a replacement or a refund, depending on your preference.

Please contact our customer support team via email with your order number and photos of the issue, and we will work with you to find a fair and satisfactory solution. Our team is committed to supporting customers and handling issues case by case.

Thank you for bringing this to our attention, and we hope you’ll allow us the chance to make this right.

Vitestyle

Svar fra Degeshop Global Store

12. jan. 2026

We’re very sorry to hear about your experience and truly apologize for the inconvenience this has caused.

To help us properly review your order and arrange the refund as soon as possible, please contact our support team directly via email or our official fanpage, including your order number and photos of the item received.

Once we receive your message, our team will prioritize your case and provide a suitable solution.

Thank you for bringing this to our attention, and we appreciate your patience while we resolve this matter.