Dedicated.com Anmeldelser 56

My organization needed to move some servers from a private office to a colocated facility. Dedicated was recommended through an archival vendor we had previously used, and they worked with us to create a customized hosting situation that fit our budget and met our needs. Not only were the staff at Dedicated knowledgable, but they were excellent communicators, patient in explaining technical material to our organization. Dedicated went above and beyond to assist us at every point in the transition process until we were back up and running better than before. Highly recommended.

I have been using dedicated for years..

Every time I have a need, they have always been more than responsive, and always ensure my needs are not only met, but excelled upon. Amazing communications and responses. I can't imagine using another service for my bare metal systems.

Been using US Dedicated since 2022 for colocation services, mainly in Dallas where I am. Never had an issue with the network or overall service. The facilities that they use and network setup is clearly high quality, and a good value.

We've been using Dedicated.com for a couple of co-located servers for a little over a year. They were very helpful during setup/on-boarding. Also have been very impressed with the communication regarding maintenance, and disruptions. Had a few issues here or there, but the support we received during these incidents was excellent. The co-location pricing is fair. Will continue to do business with them, and would recommend them to anyone looking for co-location.

Manage multiple cabinets here for financial ops. Their uptime is rock-solid and the entire team is professional and caring.

Recently made the switch to Dedicated.com for colocation and hosting services after experiencing poor service from former provider. To this point (several months in) we are very satisfied with the decision. The onboarding process was complicated but thankfully seamless due to close cooperation with the Dedicated team. The technical support we are receiving on an ongoing basis is great with most ticketing requests being resolved in hours. Very happy with the decision which has freed up our internal staff to focus on other technical priorities. Thank you Dedicated.com, keep it up!

Most real deal upfront server i have had in years! The price point for me as a start up, helped me set a secure structure for my company. Fast response, and top notch servers, if you really here to devlope then what else could you ask?

I have been using Dedicated off and on since 2018. They are great. But they are not for the newbie. You need to have an understanding of System Administration whether it be Linux or Windows. Dedicated provides the hardware but it is on you to get your desired control panel and admin your server.

Out of so many providers these days Dedicated stands out. Damian and the team are amazing if you need help. He always has the best customer service and will try to help you!

As far as them "going downhill," No, I disagree. Their servers are great, and the prices are much fairer than other providers. I am sick of other providers merging and raising prices. Dedicated has been consistent for years. Since my time (2018), I have seen nothing bad with them!

Great value for dedicated servers in key US cities(+Montreal!), with superb service. Staff is professional, courteous and knowledgeable about their industry, having been in the business for so long.

I’ve used Dedicated.com for a few projects here and there, and recently started using them again for some of my business needs. I have to say that their support is awesome, they're quick to respond and extremely helpful. Matthew and Damian are absolutely awesome. Dedicated.com has awesome prices and great customer support. I’ve been following this company for the past few years and I love the direction they’re going. Keep up the great work guys!

We reached out, and paid for a dedicated server. Shortly after making a payment we were added to a support ticket requesting that we provide not only a copy of our government issued photo ID but also a separate picture of our face. We were very much looking forward to using this service for our gaming community but this seemed very sketchy. We reached out offering to provide a copy of the ID alone if they could get us their privacy policies on how our data would be used. They refused and issued us a refund. I’m not sure what they are up to but I would be cautious before using their services.

I've never colocated a server before, but Dedicated.com made the experience straightforward, fast, and easy.

I had a bunch of questions before I bought any services and the COO himself answered me right away. Then once I signed up, the staff guided me through the handoff process and they were friendly and accommodating.

And the control panel in the members area is just like what you'd find on VPS/cloud hosting (except it's my own box spec'd exactly how I want).

Honestly I couldn't be happier and I know if I run into any issues, Dedicated will be there to help. If you have your own server and want at least a 1gbps connection, check them out you won't be disappointed =)

They charged my card automatically, and I haven't even used the server. They offer no refund, so I trust them to go to other hosting sites.

I currently manage three cabinets with Dedicated.com, and I must say that the level of service and professionalism I've encountered is unparalleled. As someone operating in the financial sector, where uptime and network reliability are absolutely critical, Dedicated.com has consistently delivered unmatched uptime performance.
Matt, Damian, and the entire team have been stellar from the start. The level of service, reliability, and genuine care demonstrated by the entire staff has made me a loyal and incredibly satisfied customer.

Thank you, Dedicated.com, for an exceptional experience!

Pros:
Loved the fast setup. Low prices. Solid connection.

Cons:
Had an issue with the server caused by an OS issue. This was not a hardware failure, but contacted support anyway in hopes to find some type of resolution such as adding an additional hard drive to temp boot, using a separate ISO image or locally installed flash drive or external storage.

Contacted support, heard nothing for 6 hours. In the mean time switched to another service provider. Explained this delay is unacceptable in the ticket with customer service. Their response? "It's not high priority to us!" Ha! The ironic part is we wanted to switch all of our 117 servers to them, but after experiencing the poor customer service with the first server, paying them anymore is out of the question. I didn't expect a resolution, I just expected them to tell me my options. Even Amazon support does that on AWS. Even if a triage person told me "this isn't something we can help you with", that would have been helpful. I assumed with being a smaller company than AWS that they'd have faster response times.

Apart from the poor response timeframe, I felt treated like a end-user rather than an MCSE systems administrator. Too many assumptions made by them that had the connotation of making me feel like a user that wasn't worthy of their time.

Motherboard is nearly 10 years old, no recent driver releases. BIOS has multiple security vulnerabilities that remain unpatched. I asked if they wanted to know about any other concerns I had but they didn't acknowledge that either.

They referenced being an infrastructure host, but do not have many of the other features that other infrastructure hosts have, so the remote options for fixing a non-bootable server are limited.

You should probably only use them if you have several HA servers for ALL workloads or low priority servers.

Moved on because our company cannot depend on delay in support in case anything goes wrong.

Updated:
X10SRL-F motherboard was using BIOS version 3.0. Version 3.0a came out in 2018, latest version 3.4 came out in 2021. BIOS is outdated by 3 years.

The ISO for the OS was larger than the maximum IPMI 4.7 GB and that was mentioned several times in the ticket.

Thank you for continuing to question the customer, and nicely inferring that your customer is incompetent by stating they should have used an MSP and your team knows better what is "cost effective".

Reduced from 2/5 to 1/5 stars for ongoing "the customer is never right".

They only got one support guy answering all the questions. I don't care which location the server is, they should have more support reps. You'll get a simple answer the next day because probably the only support rep available is either overloaded with too many tickets or in sleep during off business hours. Not very helpful on urgent situation when you're abroad or on the road with different time zone. Their security is also lacking as there is no firewall for port blocking at the router level. The price may be competitive but you get what you pay for if you don't mind with the challenges of tackling on your own and facing security issues.

The provider is perfect for masochists who love to be insulted in the support chat. RDNS support did not work on the server control panel, which support was unable to fix within 5 days. After 5 days of downtime for our product, I received not an apology, but an offer to update the RDNS through the support chat instead of the panel. Okay, I agreed to this decision, but after asking to update the RDNS in the chat, I received from a company employee a portion of insults and accusations that I was a scammer/spammer and their services were not for me, after which my server was canceled (thank you, at least the money was returned )
I am very glad that your employees use RDNS extrasensory abilities to determine everything about the client, but I expected to get a regular working server and not insults and almost a week of project downtime
I'm surprised that anyone even works with you

I have been working with dedicated.com for the past couple of months, we rent multiple full racks from them and it has been nothing short of amazing, friendly support, quick replies, and most importantly the ability to think outside of the box.

They are truly dedicated (pun intended) to helping you!

Matthew, you rock!

Happy to work with Dedicated.com. Dedicated.com is a reliable provider. After bad experiences with other providers in the US we went to Dedicated.com and since we are there everything is okay. Unfortunately there was a 2 days downtime in NYC but this was because of the fire dep caused by issues in the DC. The support is fast and will help you with problems. Sometimes you have to bug them but in the end they will help you. The prices are absolutely fair for the service!