Daylong Direct Anmeldelser 

Daylong added this sister site to hide their previous authentic reviews - please refer to daylong.co.uk as well! Posting my experience here too so that people can see it and not suffer their service - I was advised by my GP to order full-length compression stockings before a long-haul flight to help manage my DVT risk and was specifically advised not to fly without them.

I ordered the compression stockings from Daylong and paid extra for their next-day delivery service. My flight was on Friday and the order was due to be delivered on Wednesday, which should have given me sufficient time.

By Thursday, the delivery date had already been missed and I had received no correspondence from Daylong explaining the delay or advising when my order would actually arrive.

I therefore called Daylong myself. I was told that the order had not even been dispatched and that it would probably only be dispatched the following Tuesday, nearly a week after the promised delivery date. I was then told that it would be “next-day delivery” from the point at which they eventually dispatched it.

That completely misses the point of paying extra for next-day delivery. A customer paying for an expedited delivery service reasonably expects the order to arrive within the timeframe quoted when the order is placed, not for the supplier to hold the order for almost a week and then describe the eventual delivery as “next day”.

This is not simply an inconvenience. I ordered these compression stockings because of medical advice relating to a long-haul flight. Daylong knew the delivery service I had paid for, provided a delivery date, missed it, failed to notify me and then advised that the product would not even be dispatched until after my flight.

I am now left unable to follow the medical advice I was given for my flight unless I can urgently source an alternative elsewhere. The resulting forced change to my travel plans could cost me more than £1,000.

I would strongly caution anyone relying on Daylong for time-sensitive compression products or other medically important items to consider my experience before relying on their stated delivery times.

Given that Daylong Direct also provides NHS prescription services and is an NHS Supply Chain supplier, I believe experiences of this nature involving NHS-linked supply should also be raised through the appropriate NHS channels. NHS England’s public contact us mailbox.

If you have experienced similar problems involving NHS-linked supply, you can contact NHS England and put **“For the attention of the complaints team”** in the subject line.

My concern is not simply that a parcel was late. It is that I paid specifically for an expedited service for a product I needed for medical reasons, Daylong failed to meet the promised delivery date, did not proactively tell me about the delay, and only informed me after I contacted them that the order had not even been dispatched.

I had previously purchased an Arion Magnaglide aid for medical compression stockings through Amazon, but needed to buy the next size up. Daylong came up on a Google search with the XL size and only 40% of the price I had previously paid.
The product exactly the same, the service provided and delivery were 1st class and I would encourage anyone looking for this aid to use this Company.

I was very impressed with the service I received from Daylong Direct. The support stockings I ordered arrived with a fault. I contacted their customer service team who immediately arranged for the necessary return and explained the returns process in a very friendly, clear manner. As the product needed to be returned to the manufacturer, the process took a bit longer but I was kept informed of its progress at each stage by the same member of staff whose customer service was excellent. I will definitely be ordering more products from Daylong Direct in the future.

Encountering a little difficulty ordering online, I contacted the company thence receiving a very swift email. When ordering by phone, I found the salesperson charming and most helpful. The products supplied are of very good quality and promptly delivered. I would give this company 10 stars if I could, the sales team being a credit to the company. I recommend them highly.