Daylong Direct Anmeldelser 

I was advised by my GP to order full-length compression stockings before a long-haul flight to help manage my DVT risk and was specifically advised not to fly without them.

I ordered the compression stockings from Daylong and paid extra for their next-day delivery service. My flight was on Friday and the order was due to be delivered on Wednesday, which should have given me sufficient time.

By Thursday, the delivery date had already been missed and I had received no correspondence from Daylong explaining the delay or advising when my order would actually arrive.

I therefore called Daylong myself. I was told that the order had not even been dispatched and that it would probably only be dispatched the following Tuesday, nearly a week after the promised delivery date. I was then told that it would be “next-day delivery” from the point at which they eventually dispatched it.

That completely misses the point of paying extra for next-day delivery. A customer paying for an expedited delivery service reasonably expects the order to arrive within the timeframe quoted when the order is placed, not for the supplier to hold the order for almost a week and then describe the eventual delivery as “next day”.

This is not simply an inconvenience. I ordered these compression stockings because of medical advice relating to a long-haul flight. Daylong knew the delivery service I had paid for, provided a delivery date, missed it, failed to notify me and then advised that the product would not even be dispatched until after my flight.

I am now left unable to follow the medical advice I was given for my flight unless I can urgently source an alternative elsewhere. The resulting forced change to my travel plans could cost me more than £1,000.

I would strongly caution anyone relying on Daylong for time-sensitive compression products or other medically important items to consider my experience before relying on their stated delivery times.

Given that Daylong Direct also provides NHS prescription services and is an NHS Supply Chain supplier, I believe experiences of this nature involving NHS-linked supply should also be raised through the appropriate NHS channels. NHS England’s public contact us mailbox.

If you have experienced similar problems involving NHS-linked supply, you can contact NHS England and put **“For the attention of the complaints team”** in the subject line.

My concern is not simply that a parcel was late. It is that I paid specifically for an expedited service for a product I needed for medical reasons, Daylong failed to meet the promised delivery date, did not proactively tell me about the delay, and only informed me after I contacted them that the order had not even been dispatched.

Extremely poor product and appalling service. Do not waste your money on any of their products

excellent customer service items awesome thanks will order again

I ordered some compression socks, using the provided size charts and measuring guide, chose the correct size. Delivery was very efficient. Out of the box, they looked very wide but you can't know how they will fit until you try them on. I tried them on and they were massive. The only compression was at the ankle and the elastic by the knee, the whole way up the leg it was very loose, providing no compression whatsoever. I phoned to arrange return and was told that I couldn't because I tried them on and I should have looked at the size chart and ordered the correct size! The returns policy only mentions you can't return items that have been worn which is fair enough, but they interpret this to include trying it on once! Ordering from them was a very expensive mistake for me. And since I still need to order multiple replacement pairs will gladly give my money to a more reputable company next time.

Diabolical Company!! Avoid at all costs.. A prescription was ordered for me by the NHS from this company and I paid the full prescription charge to Daylong.. The order was chased up several times and still took 8 weeks to arrive!! and to top it all was incorrect.. The NHS nurse reordered the product for me. Two weeks after the second order was made Daylong contacted me to pay a further prescription charge.. I tried to explain that the first order was wrong and was returned without a refund therefore I shouldn't have to pay again.. The extremely rude female senior 'customer service' person insisted I should pay again and when I said I wouldn't pay twice for one prescription the conservation became heated and I was advised my order which the company had already had for two weeks will be returned to the NHS! Reviews of this company's customer service are also very damming on FB

Great products
Great customer service

I ordered a medical stocking, but when this turned out to be too tight ordered another from the same brand. The first one arrived fine, but the second was nowhere to be seen 8 days later. The company didn't bother to let me know in 8 days that they did not have stock of a medical product ordered on 48 hours tracked delivery service. No communication from the, no messages.
When I called up, the manager Helen was rude, did not even bother to apologise "for the inconvenience". She proceeded to hang up on me in about 5 seconds claiming "bad line", though ot was completely fine for the previous junior manager. When I called back and asked why she hung up, she offered to play back the recording, but refused to send it, and didn't play it back either. I recommend this investigated internally to improve customer service, currently extremely poor. Products happen to come out of stock, but communication with the customers must be in place for mitigation.
Also, a refund on an undelivered product is a shop's obligation, not a kind offer, as Daylong's customer service purports.
I will never buy from this outlet again and advise others with medical needs to stay clear. The delays and lack of reliability are not worth it.

Very disappointing. Returned knee length class 2 compression socks back weeks ago, as they rolled down when i walked. One email and two phone calls - still no response.

Worst customer service and website has errors that should be reported to trading standards!

GP recommended I wear compression leggings so I went onto the Daylong site to purchase some. Used their guide to properly measure myself in 3 places to ensure correct fit, even though its a boxed product. Size Guide said waist circumference 106-140cm should purchase 4XL, so I purchased 2 pair of leggings (one beige and one black) per THEIR sizing instructions. On arrival the garments looked very small but I appreciate they are compression so will appear this way. I verified box says 4XL however, garment itself says XL and specifies on the waist label ‘waist circumference 77cm-87cm). I immediately stopped unwrapping, took photos and reported it to Daylong expecting to hear a ‘sorry about that, we messed up, will send correct size, please return to us…etc’.

Nope, instead the Customer Service team NEVER apologised, and insisted I read the box sizing wrong??? What kind of Customer Service school did these people go to? I sent photos with evidence of website sizing guide, garment label, boxes, all the evidence a company could need!!! They refused to acknowledge any wrongdoing, but are supposedly sending me a returns number so I can pay my OWN postage to get the bulk of m my purchase price back and nowt more.

Seriously, the WORST customer service experience and the most appalling experience of being told they accept no wrongdoing. These people sell medical-grade garments - you’d think they had at least a little bit of empathy and education on how to treat customers. In the meantime, I will just have to take my evidence to Trading Standards to ensure they get reported because the goods do not match sizing standards on their own website for this product and they seem to have no intention of correcting their compliance violations in this regard.

This is my first ever review online. It is well outside my comfort zone because I am not that good on computers, but the issues are too important not to make the effort.
I have asked 3 times for Daylong to send me a link so that I could l leave a review of Medi compression stockings on their site. They have not done so.

In 2017 I had my third hospital treatment for varicose veins. Afterwards I was advised to wear Class 2 thigh high compression stockings instead of the socks I had been using.

I had found that Activa and other stockings supported by suspender belts were horrendously uncomfortable and would make my life miserable. But I had once had a pair of self support stockings bought in France and they were very comfortable.

I searched for this type of stocking and found Medi Duomed Class 2 Thigh stockings with a topband. They were very comfortable and from 2017 to 2020 Daylong supplied me by prescription and buying extras.

In 2020, the stockings were supplied with a fault. I put one on and the top band immediately rolled up tightly. It would be impossible to wear at all. Others were not so bad, but I knew they were faulty. However I wore them hoping the problem would soon be put right.

I contacted Daylong explaining the problem and sending them photos. They contacted Medi and I answered all their questions about correct size, build up of residues, type of detergent, etc and Medi sent me a replacement pair.

One of the replacement stockings went into a tight roll at the top. The other was faulty but not so bad. I returned them with notes. My contact at Medi told me that she had not seen the stockings but she had been told that they had no fault.

The ulcer on my ankle returned. I had not had this for a number of years. The pain, lack of sleep and disruption to my usual life was horrible. I had treatment at the medical centre for a month and was then referred to the hospital's Ulcer Clinic. They prescribed Haddenham stockings which are comfortable. My ulcer has healed and I have returned to my usual life, well Covid life.

I know how important compression stockings are to people with leg circulatory problems, and tried to leave a review on the Daylong site. I failed and phoned reception. She said that I would need a link so that I could leave a review using Feefo. She would ask for one to be emailed to me.

Nothing happened so I emailed my usual contact asking for the link to be sent to me. Next day I was told that Technical Services could not send it because I had not set up an account with them.

I emailed again asking that she take the matter to the Chief Executive. I reminded her that they had been supplying me with the Medi stockings, by prescription and purchase, for about 3 years. The reply said that my request had been seen by a senior member of staff and I could not be emailed a link. As a gesture of goodwill a discount code had been set up entitling me to 20% off an order total. I will not be buying from them again.

Blocking a negative review from a site is so bad for possible customers. It is worse when their lives can be so badly affected by a poor product.

Best wishes to all you compression stocking wearers.