From the star to finish the professionalism that I have been shown by Katie and Custom Mattresses has been second to none. I would recommend them anytime they have been very quick to respond and sort... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provid... Vis mer
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... Vis mer
Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Kontaktopplysninger
Unit 1C, Guardian Road, NR5 8PF, Norwich, Storbritannia
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Enestående
214 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
From the star to finish the…
From the star to finish the professionalism that I have been shown by Katie and Custom Mattresses has been second to none. I would recommend them anytime they have been very quick to respond and sort out anything thrown at them will definitely be using them again
2. juni 2026
Anmeldelse skrevet uten oppfordring
Excellent service
Excellent service, kept up to date on progress of order and once received found the product fantastic and very comfy
11. mai 2026
Anmeldelse skrevet uten oppfordring
Excellent service.
Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provide a speedy yet quality service. The product is excellent and the service second to none. Our Thanks.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Motorhome cut off mattress
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions.
Now the mattress. A perfect fit for my motorhome, and so super comfy I’ve slept on it twice on my drive! Had the 25cm orthopaedic base with cool gel top and it is fantastic. Not the cheapest but not the most expensive company either. Needless to say with this mattress I cannot feel the bed slats underneath anymore. Only issue was trying to manhandle it myself into the van - it was a large and heavy parcel but I picked the hottest day of the year so far and managed. Thank you so much for- this will transform my holidays.
11. mai 2026
Excellent service at point of order
Excellent service at point of order, some lack of communication around delay for delivery. That said mattress is perfect for the motorhome and fits well
8. mai 2026
Really pleased with the mattress for…
Really pleased with the mattress for our campervan - fits a treat. Lovely and comfy and folds as we asked. Professionally made.
7. mai 2026
Very highly recommended....
The whole process is very well thought out. You visit the website. Find the mattress shape you want. It shows you how to measure the existing mattress or the space (there is an extra measurement in there compared to some of the sites I visited). Put the measurements into the online form. Check out. This is where it gets good. They check your measurements. Send you a well drawn technical drawing showing the shape and size of your mattress. You ok or make changes including pictures of needed. They make it and it comes within a couple of weeks. The prices were much lower than some I looked at. The quality is brilliant. So much more comfy than the original mattress I had. I'm very impressed and can't thank they company enough. I think my back will also thank you as it doesn't hurt when I get up anymore.
Well done and I highly recommend the team.
Thanks
29. april 2026
Svar fra Custom Mattress
Hello!
Thank you or taking the time to leave us a review!
We truly appreciate your amazing feedback! We're absolutely thrilled to hear how happy you were with the whole process, from measuring and confirming the design through to the delivery of your mattress.
It's fantastic to know that the additional measurement checks, to-scale diagrams, and communication helped make everything straight forward and gave you confidence that the mattress would fit perfectly. We're especially pleased to hear how comfortable it is and that it's already helping your back!
Thank you again for your recommendation, and kind words. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Quality of mattress is fantastic
Quality of mattress is fantastic, super comfy and fits our van, perfectly.
30. april 2026
Svar fra Custom Mattress
Hi Claire,
Thank you for taking the time to leave us a review!
We're thrilled to hear that your mattress fits your van perfectly and that you're finding it comfortable. It's great to know that you're happy with the quality and we really appreciate you sharing your experience.
If you need anything in the future please do let us know.
Best regards,
Custom-Mattress
Best regards,
Custom-Mattress
Fantastic product and fitted perfectly
Fantastic product and fitted perfectly. Good communication which is always a bonus.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Custom Mattress
Hi Tony,
Thank you for taking the time to leave us a review!
We're delighted to hear that your product fitted perfectly and that you were happy with the communication throughout. Thank you very much for your lovely feedback.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Despite and issue from a manufacturer
Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and would highly recommend. Good customer service is the most important part of running good business. Could not recommend enough! Thanks again
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Custom Mattress
Hello Connor,
Thank you for taking the time to leave us a review!
We're really pleased to hear that, despite the manufacturing issue, our team were able to help resolve everything quickly and make the process as smooth and stress-free as possible for you.
Your kind words about our customer service truly mean a lot to us, and we really appreciate your recommendation. Thank you again for your support!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
I was looked after from Katie from…
I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect.
I new what i wanted but was helped along the way with my concerns and got all the advice and everything I needed to help me make my decisions.
Slight delay with delivery ,that i had no problem with, but was chased up straight away and got quick response back keeping me informed what was happening..so yes very happy with everything.
29. april 2026
Svar fra Custom Mattress
Hi Matthew,
Thank you for taking the time to leave us a review!
We really appreciate your wonderful feedback and we're delighted to hear that Katie was able to support you throughout the whole process.
We also really appreciate your understanding regarding the slight delivery delay, and we're pleased that this was quickly resolved for you. We're so happy you're pleased with everything!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
great mattress very comfortable well…
great mattress very comfortable well made right size well packed for delivery small hitch with delivery but soon sorted by Katie at the works She was most helpful (thankyou Katie) Would buy again recommend
24. april 2026
Svar fra Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We really appreciate your lovely feedback and are delighted to hear that you're happy with the comfort, quality and fit.
We're also pleased to hear that Katie was able to quickly help resolve the delivery issue for you, she will really appreciate your kind words.
Thank you for your recommendation, and we look forward to helping you again in the future!
Best regards,
Custom-Mattress
Svar fra Custom Mattress
Hi Ali,
Thank you for taking the time to leave us a review!
We're really pleased to hear the ordering process was easy, delivery was quick, and that you're enjoying your comfortable mattress.
We truly appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
A beautiful mattress well made
A beautiful mattress well made to the exact specifications
2. april 2026
Svar fra Custom Mattress
Hi Jeff,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear your mattress was made exactly to your specifications and that you're happy with the quality. We really appreciate you taking the time to share your experience!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Svar fra Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with both the products and our customer service. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
Best regards,
Custom-Mattress
Great communication even when i was…
Great communication even when i was struggling to give them the right measurements, Thank you Katie. It was also delivered sooner than expected date.
2. april 2026
Svar fra Custom Mattress
Hi Elizabeth,
Thank you for taking the time to leave us a review!
We're so pleased that we could help with the measurements and make the process a little easier for you, it's no problem at all!
It's also great to hear that your order arrived sooner than expected. Thank you again for your support, it is really appreciated.
Best regards,
Custom-Mattress
Outstanding service and product
Firstly service was outstanding, easy company to deal with when we called after we ordered a second topper to see if they could send both at the same time, as we only had ordered the first topper less than 2 weeks before, was really happy that they was able to do this at short notice.
Ordering the toppers was easy and straight forward and as you are sending the company the dimensions, great see that they ask you to confirm before you pay.
The mattress toppers are really comfortable and I have had the most comfortable nights since in my motorhome, no issues at all.
Excellent product and service.
27. mars 2026
Svar fra Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear that you found the ordering process straightforward and that our team were able to assist in arranging both toppers together for you at short notice. We always aim to be as flexible and helpful as possible.
It's especially great to know that you're finding the toppers so comfortable and are now enjoying a much better night's sleep in your motorhome - that's exactly what we love to hear!
Thank you again for your kind comments and support. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Great quality just slightly under size…
Great quality just slightly under size you need to research the mattress make dimensions of which the client is purchasing the topper for, then you could offer the ready, size n shape for that mattress
27. mars 2026
Svar fra Custom Mattress
Hi Kevin,
Thank you for taking the time to leave us a review!
Thank you very much for your feedback, we're delighted to hear that you're happy with the quality of the topper.
We're very sorry to hear that the sizing wasn't quite right. All of our toppers are made to the measurements provided at the time of order, so if it appears that your item has been made differently to the dimensions you requested, please do get in touch with us directly and we'll be more than happy to look into this for you.
Best regards,
Custom-Mattress
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