Cured Pharmacy Anmeldelser 

AVOID this cowboy company - having to get a s.75 charge back refund on my credit card which they claim was my fault for cancelling ! Having now read the reviews, I can see it won't be long before they're reported to their regulatory body and hopefully struck off for regulatory breaches.

I have had a very frustrating experience with Cured Pharmacy and, unfortunately, this is not the first time I have had problems with them.

I placed two separate orders. One was delivered on 8 August, but the other order (£217.99) was not received. I contacted Cured Pharmacy on 12 August and was told they would investigate. I chased again on 13 August and was told on 14 August that the matter was still with the logistics team.

After several days of going back and forth, I contacted them again on 15 August, explained my frustration and specifically requested to speak to a manager.

Then, on 17 August, I was told that the order had supposedly been delivered.

The problem? It hadn’t been delivered.

I checked my account and the order was still showing as “Processing”, while my other order—the one that had actually been delivered—was showing as delivered. I sent them screenshots clearly demonstrating this and asked them to properly investigate and either refund me or send the missing item.

I also made it very clear that I wanted a manager to contact me.

Since 17 August, I have heard absolutely nothing. No call from a manager, no meaningful update, no refund and no resolution whatsoever. They simply stopped responding after I provided evidence contradicting their claim that the order had been delivered.

What makes this even more disappointing is that this isn’t my first poor experience with their customer service. Previously, I spent weeks going back and forth with them over points that should have been credited for a purchase. Again, it required an unreasonable amount of chasing to get something that should have been straightforward.

Mistakes can happen, but what matters is how a company deals with them. In my experience, Cured Pharmacy has repeatedly failed to take ownership of problems, provide clear information or properly investigate issues.

For a pharmacy handling customers’ orders and taking significant amounts of money, I expect much better customer service, communication and accountability.

Based on my experience, I would not recommend Cured Pharmacy.

I received a damaged package, and I can't find anywhere to cancel the subscription, even though the website says I can cancel at any time.

It was 3 days late in the 35 ° heat. So far no one has informed me that they could provide this 2-8 ° storage. While it was on the road. . The pen shit doesn't come out of the stuff. They didn't refund the money or offer an exchange.

Honestly don’t order from them, receive a completely diff ent product

Excellent process when online ordering. Items arrived very quickly

Very straightforward to deal with

Excellent service, guidance, and explanations regarding the products and services; fast and secure delivery. Thank you very much. C. Regina

Quick delivery

I submitted an enquiry regarding a jab that was faulty no response was received despite sending follow up emails

I ordered the item mounjaro, it arrived covered in slime and totally soaked. The packing has burst and damaged the pen and packing. They said they’ll have to claim through Royal Mail

Prompt response and quick delivery

Very professional. Excellent communication. Super service provided.

Excellent service

Great prompt service

No notice given another sensor was being sent and was unable to cancel on the same day.

I ordered Mounjaro, and the next day the pharmacy called me to discuss my order and go through everything with me. The process was smooth, everything was fine, and my order was approved. The staff member I spoke to on the phone was very kind, helpful, and professional. I had a very positive experience and was really happy with the service.