CULT GAIA Anmeldelser 

I've bought 2 bags from CG. (One a sale item, the other full priced). I live in Australia so it's international. They've come fast and both been in perfect condition. I've used them several times and am now obsessed with this brand!

Terrible experience received a bag for my bday last month from a friend . The bag is already rusting and customer service refuses to help me. Read below- I was gifted this keep in mind

Useless customer service and even worst the product quality is awful on the bag. This hurts to say coming from a former cult Gaia lover

I was hoping I could send the screenshots. Of the email chain but no images allowed but trust what I’m saying.

If I could give them a zero I would. This is the worst customer service I’ve ever experienced. They don’t have a phone number to talk to anybody. I think it’s a robot that answers the email because it just says the same thing each time. I returned a pair of shoes and asked for a gift card. It’s been a couple weeks. Still haven’t got the gift card. And when I email them, I just get the same response. I Finally found a person at a store to talk to named Karly who actually was the most helpful through this process. I love CULT GAIA, clothing, shoes, purses, and accessories, but now I’m super hesitant to buy anything from them. I have literally emailed them 10 to 12 times and sometimes they just never answer for days. Probably better to buy stores instead of online as their customer service is zero! Very bad company. They should try to be more like Revolve, which makes everything so easy and their customer service is excellent 10 out of 10 for Revolve zero out of zero for CULT GAIA

As many other reviews here. NEVER Again. Cult Gaia just lost a loyal customer. I love their products however, some might not have the expected quality and fit. Then I purchased sandals online, I had to return because the quality wasn't great and it felt they will break with the first wear but also, I can't walk in the sandals, they very uncomfortable. The customer service is appalling the least. I asked if possible to return and they said I wouldn't be able to return because of final sale, however on the website is not clear! Also, UK consumer laws says that if the seller doesn't have physical presence to close proximity of your house and buy online, customer have the right to return no matter what as they can't assess the product in person! Once I sent them the UK regulations, they accepted my return, however, they told me I need to pay for return and duties. I kindly asked for them to generate a return label and deduct from refund, however, they said they can't generate international return labels! So, they can ship internationally but can't generate a label? The customer service is appalling and never again. Very disappointed!

Would give zero stars if there would be an option:
The recent experience was truly out of this world in terms of lack of customer-centric focus. After several follow-ups, I had to resort to posting on Insta just to get their attention.
Disappointed with my experience with Cult Gaia. Finally received my package after numerous emails, only to find it completely unpacked and lacking the quality I expected. Feeling like I wasted my money on this purchase, especially since the dress was supposed to be worn on my anniversary. 😔 #CultGSIA #CustomerExperience #Disappointed"

Return policy SUCKS / non existent!

I bought a clutch from them for my wife’s birthday. Turns out Cult Gaia isn’t her style. I went to return the bag but the most they’ll give me is store credit no cash refund.

I don’t think it’s that much to ask for a refund for a product you’re giving back that’s untouched, in the box and bag with tags etc. it’s standard practice and good customer service.

Not offering a refund just screams that a business isn’t stable and grabbing at revenue where they can. Cause frankly it’s ridiculous.

Made a purchase May 18 for my birthday outfit Jun 18. Got an email saying order was processed the next day and awaiting shipping. I send 6 follow up emails over three weeks with no response. When I threatened to charge back my credit card, I got an email saying that unfortunately my purchase went to a "higher priority customer" and they cancelled it a couple days before my birthday and said they'd give me a 10 per cent off promo code and to "have a great day!" There was no apology or resolution attempt.

Such shockingly bad customer service as well as unreliable. I would not trust them for a milestone event like a birthday or a wedding. I also think saying I'm not high priority is a poor choice. What does that mean exactly? The brand isn't exactly known for being inclusive. Felt like a snobby mean girl at the end of that email telling me I wasn't good enough.

I have a bag I bought from another retailer and that will be my first and last purchase of this brand. I will probably consign it because I want nothing to do with this company. Gross.

I purchased a dress and it fitted perfectly for my daughter’s wedding. However on the day I noticed that the dress did not have the ruching detail on the back as it was supposed to and it also keeps twisting around the body so the back seam moves to the left quite a lot. I have emailed customer service and they have not responded

Customer service never come back to you!!!! Do not order

Worst customer service no one ever replies!

DO NOT BUY FROM THEM!!!!
Paid $1050 for a cheap plastic (made in china bag), with a scratch on it, and they tell me they don't refund or exchange internationally. Why do they then ship internationally. I'm sure there is a law against this.
I will be seeking legal advice.
/Users/test1_1/Desktop/IMG_2674.HEIC

Basically the same as everyone else. Was planning to buy a number of dresses for my pre-wedding events so started by buying only one to get the size right. Sizes run small, they don't support international returns (despite being required to do so by EU law). The finally agreed to it but didn't provide a return label - shipment got stuck in customs as a result due to confusion around import duties. Had to file a complaint with the consumer protection bureau and my credit card company.

1) Don't buy here if you're outside of the US 2) if you're in the US and need any support from customer service, be careful.

Agree, not worth even 1 star. They don’t offer returns or exchanges outside of the US, but it’s in the fine print with the wording “international orders” which is unclear to which country! I offered to pay for the size exchange or the return and they said no to both! Got my regular size and it’s huge on me. So now I have a £600 dress that doesn’t fit me! Absolutely crazy to not offer returns or exchanges and incredibly bad customer service.

I purchased a good amount of clothing 2/25. I didn't realized one dress had a snag that eventually will become a whole in the back of the red dress. I guess they don't have a manager today and the two people there didn't even care to help. The first employee said there was nothing there. Really?. I explained I had unforeseen situations come up. Again they didn't care. As matter of fact the second employee walked away as I was saying they lost a customer. At this store they will pretend to be nice to make the sale but when it comes to customer service forget it. They are not very well trained in customer service. You are better of buying from Nordstrom if you like this brand. They do know customer service!

Bought shoes for my wife. First time, although they were same shoe size, one was bigger than the other. Netaporter exchanged them no issues. Second pair, one of the heels fell apart. Cheap made, not the quality you expected for 600 dollars shoes. Never again

International orders do not allow for return which is shocking, I didn’t realise what they meant by finale sale. Sales are normally discounts in the UK so I ignored this. On top of this the customer needs to pay any import taxes and VAT which is also shocking. They don’t even tell you upfront how much these cost. I will never buy from them again, I wish people could see these reviews before they buy as I didn’t.

I hope that you consider improving your international returns process as this is a very negative customer experience when you refuse an item to be returned from Australia. I will not be shopping with you again until you catch up with best practice and e-commerce standards in 2024.

Item broke after one use but because its outside of the 10 day window there is nothing they can do about it.
Absolutely shameful.

Be very careful with ordering from Cult Gaia. They have tons of promo codes online for up to 50% off all items, so make sure you do a quick google search to get one of their promo codes before ordering. Also their sizing runs VERY small so doesn’t fit well TBH.