CULT GAIA Anmeldelser 

My experience with Cult Gaia has been terrible. I ordered a very expensive dress in August, but the package never arrived; I have the email from the carrier, yet the complaints department just keeps saying they are "very sorry"—basically stalling for time—and they still haven't issued a refund!

Extremely disappointing experience with Cult Gaia. We received a dress that was DAMAGED upon arrival. It was never worn, the tags remained attached, and it was returned within the required return period. Cult Gaia has the dress back, yet we still have not received our refund.

We have repeatedly contacted customer service and instead of resolving something that should be incredibly straightforward, we continue to get pushed off through email with no actual resolution or refund.

For a brand at this price point, this level of customer service is unacceptable. A customer should not have to repeatedly chase a company to get their money back for a damaged item that was promptly returned in its original condition.

NEVER EVER ORDER FROM THESE PEOPLE!!
First time I ordered, loved the dress and kept it.
Second order the dress arrived stained. I had to send it back, once they received they replaced.
Third order a dress for £1600, it didn’t fit well and I didn’t like it so I returned. Cult Gaia issued me with someone else’s return label (which I didn’t realise until I didn’t receive a refund and spent weeks on to customer services). I’m 4 months in to a dispute with them and they still won’t refund my money. Even though I have proof they sent me the wrong label, I have postage proof and delivery proof. Horrendous. It has put me off the brand for life and made me want to sell everything I own of theirs or burn it!

just atrocious quality, I ended up just buying a dress from bidaoui instead

I've emailed their support team multiple times over the past two weeks about a package that did not arrive, and no one has gotten back to me. Do they have anyone working here besides an AI bot?

Ich würde 0 Sterne geben, wenn ich könnte. Habe zwei Kleider bestellt, eines davon war bereits getragen. Habe mehrmals Fotos an Culta Gaia hierzu geschickt, jedoch bis heute keine Antwort erhalten. Qualität für diesen Preis miserabel, Kundenservice nicht vorhanden. Werde hier nie wieder bestellen.

Buyer Beware – My Return Experience with Cult Gaia

I am leaving this review to share my experience as a first-time Cult Gaia customer.

I purchased a dress for my wedding festivities (in April) and tried it on as soon as it arrived. I immediately knew it was not the right dress for me. I never wore it outside of trying it on indoors, and I returned it the following business day in accordance with the company’s return process.

After Cult Gaia received the dress, the experience became extremely frustrating. Their review process extended beyond the timeframe they provided, and I received no communication or updates about the status of my return. I had to follow up to find out what was happening.

I was then informed that my return had been denied because Cult Gaia determined the dress had a stain from wear. I dispute that characterization because I never wore the dress beyond trying it on indoors before promptly returning it.

Because my return was denied, I filed a dispute with my bank. In Cult Gaia’s response to my bank, they stated that their policy is to return merchandise that does not meet their return requirements. After that response, I contacted Cult Gaia directly and was informed that the dress would be shipped back to me (in July).

While I appreciate that the dress is being returned, the entire process was unnecessarily stressful, poorly communicated, and unprofessional. As a customer purchasing from a luxury retailer, I expected transparency, timely communication, and a fair review process. Instead, I was left waiting beyond the stated review period with no updates and ultimately received a denied return for a dress that I maintain was never worn.

My advice to anyone considering purchasing from Cult Gaia is to understand that, based on my experience, you should only buy an item if you are completely certain you will keep it. If your return is denied, you may receive the item back rather than a refund. That is an outcome I was not expecting when I made my purchase.

This was my first purchase from Cult Gaia, and it will also be my last.

My experience with Cult Gaia was extremely disappointing. I returned my order immediately after receiving it, and instead of receiving a clear explanation, the item was simply sent back to me. I was later told my return was denied due to a faint mark on the inside and being “worn” which I completely dispute.

The entire process felt opaque and unfair. I was left without a meaningful explanation or a reasonable opportunity to resolve the issue, despite repeatedly reaching out. I will be filing a claim with the small claims court of California.

After reading other customers’ reviews describing similar return and refund experiences, I became concerned that this may not be an isolated incident.

I bought a dress for my daughter’s wedding weekend. It was completely see-through so I returned it. They acknowledged they received our return and then promptly sent it back to us. They did not explain why they sent the dress back so I emailed Customer Service 3 times with NO response at all. They said we put a stain of dirt on the bottom of the dress. I believe this is a way to not refund our money.
DO NOT DO BUSINESS WITH THIS COMPANY!!!!

Very disappointing experience.

I purchased a luxury item that arrived with a manufacturing defect. I returned it immediately, and Cult Gaia confirmed that they received my return on May 14, 2026.

Despite having the returned item for weeks, I still have not received my refund. Instead, I have received multiple emails apologizing for the delay and assuring me that my refund had been “prioritized” and would be processed shortly. Unfortunately, these promises have not been kept.

The customer service is polite, but the actions do not match the words. For a luxury brand, I expected a much more professional and efficient handling of returns and refunds.

It is extremely disappointing to spend a significant amount of money on a premium product, receive a defective item, return it promptly, and then have to chase the company for weeks just to get the refund I am owed.

Based on my experience, I cannot recommend ordering from Cult Gaia.

Cult Gaia has the ABSOLUTE worst customer service of any retail organization I have shopped with in decades (yes, decades!). I purchased a purse as a birthday gift for a friend. Based on the website photo and price ($400+), I assumed it was larger than it actually was. When I gave it to my friend she remarked that she could not fit her cell phone into the bag and asked if I would mind having her exchange it. I contacted cult Gaia for an exchange (which would have cost me more money that I was willing to pay). Since the bag was 17 days since purchase and they have a 14 day return policy, they would not issue an exchange or any sort of refund. . This was communicated through an automated message. I then reached out to customer service to explain the situation and received another automated message that someone would contact me within five days…. Ten days went by- no contact. I emailed customer service at least three more times with no response. I then went online and found a phone number for customer service - ha! That didn’t work either. To make a long story short, I donated the bag to Goodwill and bought my friend a more reputable brand that actually cares about customers (Louis Vuitton) and yes, it was more expensive but you get what you pay for in this instance. BUYERS BEWARE of Cult Gaia - truly, truly terrible

I bought a few dresses to choose between for my wedding rehearsal dinner. I decided to return this one, and they told me it had a stain and could not be returned. I never stained it. It’s just a way to not give me my refund. I created this account just to warn others.

They built a brand on luxury, elevated
looks and high end statement pieces.
My order arrived in a torn up paper envelope.At first I thought it was a routine Amazon order but to my dismay it was the purchase I had expressed shipped. The company will suffer if they continue to disregard the customer.

Awful customer experience, didn't answer any of the web chats. Emails useless and also took 2 weeks to respond and resolution was sub par. Do not value customer experience and or retaining them. I safely say i will never buy from them again.

Absolute COWBOYS! I’d give zero stars if I could. Items didn’t make it to me and were returned then they tried to refund me 29 dollars out of 1348!!!! Charging big brand prices with absolute BUDGET CUSTOMER SERVICE! AVOID AVOID AVOID……

I had a disappointing experience with Cult Gaia. My order didn’t ship on time, and their online chat was not helpful. I emailed multiple times and didn’t hear back for several days.

After finally receiving my items, I returned some and requested an exchange. Their website states returns are processed within five business days, but even after they confirmed receipt, eight business days passed with no refund. I had to follow up several times to get it initiated.

They also ignored my exchange request and issued a refund instead. Now I can’t get a response from customer service.

For the price point, this level of service is unacceptable

Poor communication, to charge so much you would think your customer service would be better- do better I’m still waiting for an item have had no response. At this point. I’ll be returning and wil not purchase again

Received clothing that was damaged, probably worn and a wrinkled mess. A top and pants for over $1000 that turned out to be 100% polyester!I emailed them immediately and no one responded for over a week. I went ahead and processed the return. A week later they say they cannot accept return bc the items are damaged! Never worn and didn't even try on. And they are blaming me for condition after I emailed them!!!!!

I bought £600 shoes that arrived worn and damaged. I immediately sent them photos as proof and no one has responded to me.

Unacceptable at this price point. I had a similar issue once with Farfetch with a faulty item and they responded and dispatched a new pair with a discount same day.

If you want to be a luxury brand, act like one.

This company makes it impossible to return an item by mail. They don’t state what they charge for returns. It’s a surprise that you have to agree to upon returning. You have no way to contact the company or talk to anyone. Product are way overpriced for what they are. Will never buy from here again. Called the NY store because in over a week, no one contacted me about my return. 14 day return policy and they used one half so far.