Incredible quality sheets! I have ordered 4 different sheet sets now, because I love them so much. The price is so great for the thread count you’re getting, the items always come quickly, and the she... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Very prompt delivery and duvet lovely light and warm . I particularly picked cuddledown as their down is ethically sourced which I hope means not continually ripped from breast of captive live birds .... Vis mer
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Ordered a Canadian goose down soft king size pillow for me (front sleeper) and medium for husband (side sleeeper). We have both had wonderful nights sleep since they arrived! Mine is beautifully soft... Vis mer
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Service was very good. Products excellent. I bought 2 Canadian Goose Down Pillows in medium. I found the soft far too soft with not enough neck support. I am so happy with the medium. Also bought pi... Vis mer
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Informasjon om virksomheten
Om Cuddledown
Skrevet av virksomheten
Shop truly fine bed products, all at wonderfully fair prices. We've carefully sourced the finest duvets, pillows and bedding, so you'll be nodding off into dreamland in no time!
Free delivery (UK, over £40) + free returns.
Free delivery (UK, over £40) + free returns.
Kontaktopplysninger
Storbritannia
- 020 8432 0737
- info@cuddledown.co.uk
- cuddledown.co.uk
4,7
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing pillows
Amazing pillows, as a side sleeper the pillow just fits nicely between my neck and shoulder with exactly the right amount of support . Really super comfortable in all positions actually . I’d highly recommend these pillows and such a great price .
17. juni 2025
Svar fra Cuddledown
Thank you so much for your fantastic review! We're so pleased to hear that the Sanitized Anti Allergy Pillow is giving you the perfect support and comfort, especially as a side sleeper.
It’s great to know it’s working well for you in all sleep positions and that you’re happy with the value too. Your recommendation means a lot!
Eva - Customer Support
Easy to order
Easy to order, web site very easy, no trouble. The duvet is the best I nave ever had.
Well satisfied, I would recommend Cuddledown to any one.
17. juni 2025
Svar fra Cuddledown
Thank you so much for your wonderful review! We're delighted to hear you found the ordering process smooth and that you're loving your Hungarian Goose Down Duvet.
Your recommendation truly means a lot to us, thank you for your kind words and support!
Eva - Customer Support
Excellent quality at very reasonable…
Excellent quality at very reasonable prices. I am delighted with the duvet storage bags
15. juni 2025
Svar fra Cuddledown
Thank you so much for your lovely review! We're thrilled to hear you're delighted with the duvet storage bags and pleased with the quality and value.
We really appreciate your support and hope to see you again soon!
Nora - Customer Support
I ordered large duvet bag and pillow…
I ordered large duvet bag and pillow bag really good quality for the price I would definitely order from you again
13. juni 2025
Svar fra Cuddledown
Thank you so much for your kind review! We're delighted to hear you're happy with the quality of the duvet and pillow storage bags and that you felt they offered great value.
We really appreciate your support and look forward to welcoming you back again soon!
Nora - Customer Support
Good service
Good service, fast delivery and very pleased with the quality of the sheet
12. juni 2025
Svar fra Cuddledown
Thank you so much for your kind review! We're thrilled to hear you were pleased with the service, delivery speed, and especially the quality of your linen sheet. Your feedback means a lot to us, and we're glad you're happy with your purchase.
If there's anything we can help with in the future, we're always here!
Nora - Customer Support
Light fluffy duvet down filled best ever
12. juni 2025
Svar fra Cuddledown
Thank you for the fantastic review! We're so glad to hear you're loving the light and fluffy feel of the Hungarian Goose Down Duvet, we're so pleased it’s lived up to your expectations.
Enjoy the comfort, and thank you for choosing us!
Eva - Customer Support
Svar fra Cuddledown
Thank you for your fantastic review! We're so pleased to hear that you found the Canadian Goose Down Duvet to be of excellent quality, and that our pricing and delivery met your expectations. We take great pride in offering premium bedding at fair prices, with service to match, so it’s wonderful to know that came through.
We truly appreciate your support and hope you're enjoying many restful nights under your new duvet!
Nora - Customer Support
Good quality and Quick delivery
11. juni 2025
Svar fra Cuddledown
Thank you for your great review! We're thrilled to hear you're happy with the quality of the Pure Cotton Mattress Protector and that your order arrived quickly. We aim to deliver both comfort and efficiency, so it's lovely to know we hit the mark.
Wishing you many comfortable nights ahead!
Eva - Customer Support
Just got a new mattress that is very…
Just got a new mattress that is very deep. Got your extra deep mattress protector. Works a treat. Plus pillow protectors with zips. Excellent.
10. juni 2025
Svar fra Cuddledown
Thank you for the fantastic review! We're so glad to hear that the extra deep Pure Cotton Mattress Protector fits your new mattress perfectly, that’s exactly what it’s designed for. It's also great to know the zipped Pure Cotton Pillow Protectors are proving just as excellent.
Your feedback means a lot, and we're delighted everything is working so well for you!
Eva - Customer Support
Svar fra Cuddledown
Thank you so much for your kind words! We're delighted to hear that you're enjoying the Edelweiss Siberian Goose Down Pillow, it's one of our most luxurious offerings, and we're thrilled it’s delivered both in quality and value.
Your feedback truly means a lot to us, and we're so pleased the product has exceeded your expectations.
Nora - Customer Support
Great products but customer service needs work
I really like Cuddledown products and their quality has always been excellent, but my recent order was disappointing. I was promised a Siberian Soft Pillow, yet received a different model that wasn’t soft at all. Customer service, especially from Nora, felt dismissive and unhelpful, which was frustrating. On the positive side, the company did offer me a 50% refund, which I accepted and appreciated. The products are great, but the customer service needs serious improvement.
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cuddledown
Thank you for taking the time to share your experience, we’re genuinely sorry to hear that you were left feeling disappointed, and we appreciate the opportunity to address your concerns.
We completely understand how frustrating it must have been to receive a product that didn’t match what was promised, especially after previously being informed of a substitution. Your comfort and satisfaction are incredibly important to us, and we regret that this situation left you feeling otherwise.
To clarify, you originally ordered the Hungarian Goose Down Pillow in Soft firmness. As this item had just sold out, we offered a complimentary upgrade to our Siberian Goose Down Pillow in the same firmness level, which you kindly accepted. Unfortunately, due to a fulfilment error on our part, the original Hungarian Goose Down Pillow (Soft) was sent instead. We fully acknowledge this mistake, and we’re very sorry for the confusion and inconvenience it caused.
When you contacted us to express that the pillow felt firmer than expected, we asked for photos of the label so we could confirm which product you received. After reviewing the photos, we were able to confirm that the pillow sent was indeed the Soft version, but not the upgraded Siberian model that had been promised, and for that, again, we sincerely apologise.
One of our team members reached out by phone to explain the mix-up and offer an exchange for the correct upgraded pillow, at no extra cost. We’re truly sorry if this conversation came across as anything less than respectful, that is never our intention. Our goal was to resolve the issue as smoothly as possible and ensure you received the product we had agreed to send.
We absolutely want to make this right and would still be very happy to arrange an exchange for the correct Siberian Soft pillow inline with our returns policy, should you wish to go ahead. Please don’t hesitate to get back in touch, we remain here to help.
Nora - Customer Support
Easy to use website
Easy to use website. Swift despatch. Well but not over packaged. Delighted with my purchase.
8. juni 2025
Svar fra Cuddledown
Thank you for the fantastic review! We're so pleased to hear that you found the website easy to use and the delivery swift. Great to know the packaging hit the right balance too. Delighted that you're loving your Coolflow Dream Pillow!
Eva - Customer Support
Good quality linen sheet
Good quality linen sheet. Soft to touch and the colour is perfect! Very happy with my purchase
18. juni 2025
Svar fra Cuddledown
Thank you so much for your lovely review! We're thrilled to hear you're enjoying the quality and softness of your linen sheet, and that the colour is just right.
It means a lot to know you're happy with your purchase and we look forward to serving you again in the future!
Eva - Customer Support
Quick delivery and well made products.
4. juni 2025
Svar fra Cuddledown
Thank you for the lovely review! We're so pleased to hear you were happy with the quick delivery and the quality of our products.
We really appreciate your support!
Eva - Customer Support
Arrived speedily
Arrived speedily. The duvet cases are as described and fully satisfactory.
4. juni 2025
Svar fra Cuddledown
Thank you so much for your kind review! We're delighted to hear your order arrived promptly and that you're happy with the duvet covers.
If there's ever anything more we can help with, we’re always here to help.
Nora - Customer Support
My search for the right pillow maybe over!
I have spent a small fortune on finding the right pillow over the past few years and based on the reviews, I thought I’d try the Canadian Goose Down pillow in medium. Ordering was easy and the pillow arrived well packaged and delivery was quick.
The pillow itself is soft and plump and very comfortable. No spiky feathers poking out or rustling noise of the actual pillow (that’s the only way I can describe some pillows). I’ve only had it a week but so far, so good and best of all it hasn’t lost its shape or plumpness. I’m very happy with my purchase, I may buy another one.
30. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Cuddledown
Thank you for such a thoughtful and detailed review! We're delighted to hear that the Canadian Goose Down pillow is living up to your expectations, especially after such a long search. It's great to know the comfort, quality, and quietness are just right for you.
We hope to serve you again in the near future. Here's to finally finding the one!
Nora - Customer Support
No problem with ordering was quick…
No problem with ordering was quick delivery I love the pillow its perfect would definitely recommend
30. mai 2025
Svar fra Cuddledown
Thank you for your kind words! We're so happy to hear that you love your Hungarian Goose Down Pillow and that your order arrived quickly and smoothly.
Your recommendation means a lot to us and we hope to serve you again in the near future!
Eva - Customer Support
I was looking for cotton pillow…
I was looking for cotton pillow protector and cotton mattress covers when I came across Cuddledown and luckily for me there was a sale on! Really pleased with the quality of the products and the fast deliver. Highly recommend.
27. mai 2025
Svar fra Cuddledown
Thank you for the wonderful review! We're so glad you discovered us, and even better, during a sale! It's great to hear that you're happy with the quality of your Pure Cotton Pillow and Mattress Protectors, and that your order arrived quickly. We really appreciate the recommendation!
Eva - Customer Support
A very good buy!
The pillow carry bags were of excellent quality considering the price and were very promptly dispatched.
27. mai 2025
Svar fra Cuddledown
Thank you for your lovely review! We're so pleased to hear that you found the Pillow Storage Bags to be great quality and that they arrived quickly. It means a lot to us that you’re happy with your purchase, we appreciate your support!
Nora - Customer Support
A good night's sleep at last!
I have been struggling to find a pillow that suits me and during my search have had many nights of discomfort. I am now sleeping comfortably with my new pillows.
26. mai 2025
Svar fra Cuddledown
Thank you so much for your kind review! We're thrilled to hear that you've finally found the comfort you were looking for with our Sanitized Anti Allergy Microfibre Pillows. Sleep is so important, and we're glad to have played a part in helping you rest easier.
Wishing you many more comfortable and restful nights ahead!
Nora - Customer Support
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