Crystal-Direct Anmeldelser 

I have seen some of the bad reviews, but my experience was five star. I have used them via B&Q for 6 windows and some large French doors. All good, correct size and easy to fit. One hiccup was sorted out patiently and professionally by a lady called Leanne. She spent time to understand the issue and waited while I found some paperwork. Problem solved. Thank you for that, and I am replacing the back door next and happy to stay with Crystal.

What a disaster this company is, no wonder the likes of Screwfix, B&Q etc no longer have connections with them. Ordered made-to-measure windows through B&Q, paid the money, and waited, and waited. Contract signed in my eyes. After emails and telephone calls between Crystal and B&Q and several confirmed delivery dates, they cancelled the order without any explanation. I can only think the 'good reviews' for Crystal Windows are 'manufactured'.

Follow-up from my review below:

Crystal Direct have got back to me, saying

"Crystal received a signed off order on the 1st March 2022 from Jewson and manufactured the products accordingly - order number (*******). We work within clear service level agreements with Jewson, and as you are a customer of Jewson, we must ask you to revert to them on this occasion"

Shocking how they completely absolve themselves of any responsibility for manufacturing the WRONG product, which is useless to us! We have and provided proof that the fault is at their end. We'll be pursuing this but in the meantime I will keep supplying info here. Companies who behave like this shouldn't be able to get away with it.

Simply the biggest screw up I have ever come across. Made my windows wrong twice left me without my products for over a year cost me a 60k contract. Lost my templates 4 times had to go back into customers homes to re do these. Michael ionna my rep is they biggest lier I have ever come across never answers the phone they are happy to take your money and give you a poor product. Using crystal direct has cost me thousands in lost revenue. The worst window manafactures in the UK hands down.

Stay clear if you have any sense.

If you manage to get good customer service from this company I would suggest you start playing the lottery, as it may be your lucky year!

Ordered three windows and a door, resulting in multiple “confirmed” deliveries not turning up, missing components, and one window requiring a complete replacement. Three months of multiple emails, phone calls and waiting for non existent deliveries just to complete a small project. In my 35 year construction industry career, I’ve never experienced any service like this. Avoid unless you have nothing better to do with your time.

Edit to their reply below**
It appears the only way to get Crystal Direct to answer emails is to leave a bad review…

In answer to Crystal**
no thanks you’ve had multiple chances to reply to emails and deliver a simple order in a satisfactory manner. I want no further contact with your company.

Terrible service. I bought 2 doors through screwfix, one has failed the multipoint lock has broken such that the top of the door is unlocked and the bottom jammed shut, i called an engineer who told me the only way to open it will damage it beyond repair. i called Screwfix 4 times over a month , each time they told me Crystal would call, they never did. Finally after saying I wanted a refund and would issue a small claim Crystal emailed me, they said they were sending a lock in the post. I told them the door was jammed closed and could not be opened and would need full replacement. Crystal responded saying the fault was due to a bad install, they have never seen the door nor even spoken to me, ridiculous and insulting response. They attempted to deliver a lock today which i refused as what will i fit the lock to? this type of customer service only helps my small claim,but i advise anyone to avoid their products!

I ordered a standard size window through B&Q. The window should have been delivered within 15 days. One week before the delivery I received an email to confirm the delivery day (exactly 15 days from the day I placed the order and paid). Then I received no communication whatsoever.

When I called the company at 12.15pm on the day of delivery, I've been told that the item would be delivered by 6.30pm, everything was on schedule. I was also told that the tracking details will be sent out as soon as my parcel was loaded in the van. At 5.11pm, I've emailed the sales team to get an update on my delivery. Within minutes I've received the tracking details and a rather rude email saying that the ETA is 8.15pm.

Half an hour later when I checked the delivery status, I've seen that the company has rescheduled my delivery for the next day without any explanation. Now our building work is on hold because of this company and I have to chase them to get my window, which I have already paid for over two weeks ago.

I was very impressed with Tonya, very professional and wasn’t at all pushy. Will have my other windows made by Crystal.
Thanks Tonya

We had the opportunity to buy a door for our kitchen/ garden form Tonya Herron at this place, and she was absolutely amazing in understanding our need, pulling the order together and being super helpful with all our endless questions. The entire buying process was seamless and the delivery perfect - thank you Tonya, you’re a real asset to the brand and an absolute great at customer service. Well done. - Mamta Singh

As a fitter this is the first time I’ve used the company, I dealt with Tonya who made it a very simple process. It arrived in good time as ordered. I was kept informed of the delivery schedule all day.
I will use them again, very happy with customer service from Tonya and the driver. Would recommend them to my customers 👍

Left company over 4/5 weeks ago not only is it a joke of a company I still haven’t been paid when they know I’m supporting a full family and a father with cancer this place has no shame! Begged me to do an extra week and all I got was a kick in the teeth off it cheers lads

I don't normally leave reviews but on this occasion it's a must. Sean at the Farnborough Design Centre was exceptional. From my initial enquiry to making the order everything went very smoothly. Delivery was even a day earlier than expected. Sean is very personable and professional with none of the hard sell you get from some double glazing companies.
Would highly recommend.
Thank you very much

Sean at Farnborough was very helpful and down-to-earth. When we needed to follow up with the manufacturer, a quick email to him was always acted upon efficiently. The company responded to our specific requests for a door although I did have to chase up delivery and a part was missing when it arrived. It was good to have Sean’s help with this.

I had many quotes which were so expensive and then I found Sean at Farnborough (Crystal group in B&Q) who really helped me out in choosing the right door at the right time. The door was delivered on time and I am really pleased with the purchase. I would definitely recommend Crystal Group for the best price and customer service.

I can't believe some of the reviews I have just read are for the same company! Tonya at Farnborough has been brilliant. She has gone out of her way to help me with some windows I require urgently for my builder I would have no hesitation at all in recommending the service I received from her and her colleagues at B and Q. She even gave me her phone number in case of any problems - a miracle these days. Will be recommending her to my sons who are both in the building trade.

Sean was very helpful in sorting window and doors for our property 500plus miles away. I wish him well with his career

No issues whatsoever. Lead-time was a little long, but delivery was exactly as predicted - with very good tracking info. The windows were absolutely perfect and the customer service from Sean at the Farnborough showroom was excellent. Would definitely recommend.

I ordered a door over 5 months ago. 3 doors so far has failed to be delivered without already being damaged, either in a car crash (literally the first door) or damaged before it reaches my property. The majority have been poorly wrapped and the one that has been wrapped was still damaged and dragged across the warehouse floor by the looks of things. Quality Control anyone? I'm shocked and appalled by the service I'm yet to receive. I'm having to call almost every other day to try and get answers, only to effectively be lied to or fobbed off. My emails also go unanswered.

I don't often give negative reviews and wanted to give you a chance to correct any issues but this doesn't seem to be happening. This should be highlighted to others.

The below is from the latest exchange of door that I requested back mid August.

I received communication two weeks ago from B&Q i was informed your staff spoke to them and stated delivery was going to be a week ago on Tuesday. That didn't happen.

I chased this up on the Thursday following and a colleague mentioned there had been a mistake at the warehouse and it was taken off the list to be delivered. He sent an email across to the warehouse and mentioned I'd recieve an update same day. That didn't happen.

On Friday, I chased this up again and requested that thus be delivered the end half of this week. I was told I would receive an email notifying me of the delivery information. That didn't happen.

I chased this up on Tuesday and your colleague noticed that this email has not yet been sent and sent me an order confirmation for this week and was able to see on the system that it was due to be delivered on Wednesday (Today)

Today arrives, and no delivery tracking sent which raises my suspicions whether or not this is actually due to be delivered today? 

I call up a moment ago and was informed Marcus doesn't know anything about this and the last correspondence there was in relation to this was August to say the previous door has been delivered. I need answers and a door this week, along with dates of delivery that are accurate.

All calls and communications have been recorded with your company. I have placed too many calls, far more than I ever should have.

There has been a catastrophic communication breakdown in this instance and I'm left Ill-informed without a single contact in your company that wishes to correct these mistakes.

ordered a roof lantern of Lucas from crystal down at lords builders yard in kings langley. midrail was damaged on arrival but lucas sorted it straight away. good service overall and happy with the product

Lucas down at Kings Langley was very professional, not pushy and stuck to his word. Bought a roof lantern which came on time with no issues. Highly recommend Crystal & Lucas