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Terrible experience.

Woke up on our first morning and the main bed is soaked through, kids are wet. Water is running down the inside back wall, puddles of water in the cupboard.

Called up the phone line and the most rude and ill mannered agent told us they certainly would not change the RV, we ‘were not the only people on rent’ and had to spend our holiday driving around to find somewhere to get it fixed.

He then hung up on us, we still have no information on where we will get this fixed.

Who wants to spend their holiday getting an RV fixed?! Avoid.

NIE MEHR CRUISE CANADA!
Sehr rudimentäre Übergabe des Fahrzeuges mit endlos langen Wartezeiten. Obschon wir uns digital nach dringender Empfehlung eingecheckt hatten, telefonisch angemeldet hatten miserabler Empfang!
BLK Tank zeigt immer 2/3 voll an!
Gas und Benzintank waren nicht voll!
Wasserschlauch konnte schon am 1. Abend nicht mehr diskonnektiert werden!
Mikrowelle defekt!
Das Fahrzeug war schmutzig, innen wie aussen.
Viel zu schwereses Geschirr, keine Weingläser, das Besteck - billiger gehts nicht! Kein Sparschäler, keine Raffel etc. In den Schubladen/Schränken keine Antirutschmatten. Absolut nicht mit Liebe eingerichtet noch übergeben.
Sehr einfach eingerichtet.

Check in process and collection of RV inflexible, even though they knew we had a ferry to catch. Linen Package threadbare and inadequate for travellers from overseas. Other customers of Cruise Canada we met had to purchase additional bedding to keep warm. The vehicle interior was tired & worn with only the basic cutlery and crockery provided including only plastic beakers. No BBQ utensils, even though every campground has a fire pit! The hose for the city water supply leaked badly. The vehicle wheel alignment was out resulting in the RV pulling severely to the right. In comparison to other RV rental companies Cruise Canada must come a long way down the list. Travellers that we encountered using competitor companies were much better catered for in newer vehicles. Considering they specialise in hiring out to overseas visitors, they do not cater for the less well equipped international traveller who cannot be expected to take everything with them that Cruise Canada do not provide. I would therefore not recommend.

Picked up an RV at Calgary. Not used one before so had taken to watching their helpful video several times beforehand. The lady who served us was very brisk, I know we all want to get on with our holiday, but 5 minute tour is not adequate. For example we later discovered that the C25 fridge/freezer can work off hook up electrics, not just propane. (Not all models are the same). Well worth knowing. We were asked to collect our own bedding from their warehouse next to the office. Clearly customer care and service is not taught here! The RV worked well (averaged 4.8kms/litre of unleaded regular), but on potholed roads does make quite a lot of noise. The one major downside to this company is their "travellers assistance". We had a minor problem which took 10 days to sort out. The assistance is from Cruise America who have their office somewhere in the US and have absolutely no clue on Canadian geography. The service was absolutely woeful. We ended up sorting out the issue ourselves by going to a service place. They really couldn't care less. So I would never use them again. Sorry. Very poor customer care.

Très bon loueur, nous avons eu un véhicule de 19 000 Km. Tout les équipements fonction. Intérieur très spacieux et confortable (C-30 - 9 Métres). Nous avons eu un problème de

chauffe-eau qui c'est réglé en 5 min par un détour dans l'agence de Toronto. Le loueur nous à fais un prix au retour pour cette gêne et parte de temps occasionné.

What was supposed to be a dream vacation discovering the beauty of Canada was most certainly not the case when it comes to the rental of our RV.

The customer service at the Vancouver office is none existent. We were rushed through the RV by a guy who gave us very limited information before literally sprinting away.

There were no niceties involved, no words of advice and no support in terms of this being our first time renting such a vehicle.

The RV (C25) was OLD, and I mean very OLD. At best it can be described as driving a tin can supported by a suspension made of jelly and the decibel levels of a bag of nuts and bolts inside a tumble dryer. It was the worst with doors flying open at regular intervals, no hot water as the heater only worked sporadically and the most uncomfortable bed covered in a sweaty plastic cover/

The RV was most certainly NOT CLEAN when we collected it and we had to spend time and money buying cleaning materials before we could even consider using any of it. None of the crockery, cutlery or pans were clean and despite the kit costing £150 dollars to rent it was the cheapest set of everything that they could possibly provide.

I had the foresight to take a fitted sheet and some pillowcases with me and then went to Walmart and spend $40 on a quilt rather than spend another $150 on the personal kit (and I am so glad I did as others commented on the rubbish sleeping bags they had been provided with!).

It really is such a poor show from Cruise Canada. We had spent a lot of money renting this van and I can honestly say it was the biggest disappointment and others we encountered who has also rented from Cruise Canada felt the same way.

I highly suspect that no one from this company ever takes one of these on the actual road. They are no doubt legal in respect of roadworthyness but there is no way that anyone who has ever driven one of these for more than a couple of miles would ever let them go out on the road again.

The noise levels when travelling were so bad I ended up using our noise cancelling headphones as I could not cope with the noise from the engine and the interior of the van.

Our campsites had been booked and we had paid for the van rental so we had no alternative but to use it - otherwise I would have returned it and stayed in motels instead.

Honestly, if you are considering using Cruise Canada please look at alternatives before hand and stay well away.

Our trip was 2500kms round BC and Alberta, it was stunning and it was most definitely the most beautiful place we have ever been but the use of this RV took away a valuable part of our enjoyment and I will remain forever resentful.

Booked Cruise Canada through our travel agent - as we have no company to compare with let’s be kind and offer 3 stars.
The Depot outside Vancouver is on an industrial estate - limited seating inside for the large number of people waiting; no tea / coffee refreshments other than water available.
VERY quick introduction to the RV - larger than we anticipated or wanted ( smaller not available), NO driving information offered just a quick tour of the basics in terms of water/ waste etc ‘have you watched the introductory video’ “yes” ‘then here’s the keys’.
Provisioning kit is sparse and poor - 1 thin pillow case and sheet per person, one double duvet( actually the best bit about the kit) , 3 thin pillows ( between 2 people) 2 large, 2 small thin towels per person ( for a fortnight’s trip!) one toilet roll. VERY limited kitchen equipment - one kettle, one huge pan, one medium pan, one tiny frying pan.
NO cleaning materials, spray or dishwashing liquid but we were urged to ‘return the van clean or you will be charged excess’.
The van was NOT thoroughly cleaned when we collected it - discovered when we settled for the night after driving away that the stove top and surface were greasy, the cutlery looked less than thoroughly clean and there were finger marks in many areas.
Microwave was high up above the stove top - hazardous when manoeuvring hot food.
Crockery cupboard also high up and if you’re less than 5ft 5 you’re going to struggle to reach!
The van we had was clearly old - bathroom door swing open when travelling and the drawers also.
It’s a good job we are seasoned campers who came prepared with duct tape / string / clips and various other handy bit n bobs.
Unfortunately baggage allowance didn’t enable us to bring bedding / towels and kitchen kit otherwise we would have done.
Driving along the RV was quite loud as was the heating furnace, water pump and toilet flush.
Not the most comfortable or refined experience, however, we made the best of it and, having booked our campgrounds ahead of our trip we were able to explore BC & Alberta as we had planned.
We didn’t have to contact customer service so cannot comment on that side of the business, only to say that the staff we spoke to WERE very friendly but clearly EXTREMELY busy and couldn’t wait to get vans out / back ASAP ( this wasn’t high season!) No one checked whether the van was clean ( it was MUCH cleaner) on return, just checked the fuel and propane.

Wir haben für 3 Wochen einen Camper für Alaska gebucht. Das Fahrzeug war in einem abgenutzten und fast lebengefährlichen Zustand, mit mehr als 15 (!) Mängeln. Ebenso katastrophal und dreist ist der nicht vorhandene Kundenservice – Cruise America hat sich fast vollständig aus der Verantwortung gezogen, Tatsachen in unserer Beschwerde verdreht und am Ende es nicht für nötig gehalten, auf unsere Richtigstellung zu reagieren. Deshalb möchten wir davor warnen, bei Cruise America einen Camper zu mieten!

Hier unsere Geschichte:

Bei Abholung des Fahrzeugs mit einem Tacho-Stand von mehr als 80.000 (!) Meilen haben wir bereits einige kleine Mängel festgestellt, die wir in Kauf genommen haben: Küchenfenster nicht zu öffnen, einer der Brenner am Herd defekt, Aufhängung der Vorhänge teilweise abgebrochen, Insektentür schließt nicht mehr vollständig, 2 Steinschläge in der Windschutzscheibe (direkt im Sichtfeld), und vieles weitere mehr. Wir haben die Küchen-Ausstattung hinzugebucht, es fehlten allerdings Töpfe und Pfannen – diese sollten wir uns selber kaufen. Auch hinzugebucht: 2 Camping-Stühle, von denen einer defekt war.

Nach den ersten paar Meilen stellten wir fest, dass die Spur des Fahrzeugs verzogen und der Herd nicht mehr fest in der Tischplatte verankert war – er klapperte und sprang bei jeder größeren Bodenwelle.

Die Schwimmer des Black- und Gray-Water-Tanks waren defekt, sodass wir nie genau wussten, wie voll die Tanks wirklich sind. Übermäßig oft mussten wir deshalb dumpen. Das Ventil des Black-Water-Sewers war undicht, sodass erstes Black Water auf den Boden lief, noch ehe das Abflussrohr angeschlossen werden konnte.

Nach 7 Tagen hatte sich die Herdplatte komplett aus der Verankerung gelöst, sodass die Bodenplatte abfiel und Kabel in dem Fach unter dem Herd heraushingen. In diesem Moment wurden uns die Mängel zu viel und wir haben Cruise America kontaktiert, um eine Lösung zu besprechen. Da wir zu diesem Zeitpunkt über 1.000 Meilen von Anchorage entfernt in der Wildnis waren und eine Reparatur enorm zeitaufwändig gewesen wäre, haben wir uns geeinigt, alle Probleme bei der Fahrzeugrückgabe zu klären.

Nur einen Tag später hat der defekte Herd ein Gasleck verursacht. Seitdem war das Propangas nicht mehr nutzbar bzw. wir haben es nur sporadisch zum Heizen von Wasser angestellt. Eine lebensgefährliche Situation, die wir erneut bei Cruise America zu Protokoll gegeben haben.

Bei der Rückgabe in Anchorage war der Manager von Cruise America erstaunt über all die Mängel und hat uns gegenüber zugegeben, die Fahrzeuge nicht ausreichend kontrolliert zu haben. Die mit der Hotline angestrebte Lösung konnte er jedoch nicht anbieten und verwies uns stattdessen an Customer Relations.

Die wiederum haben uns vorgeworfen, ihnen die Mängel nicht nur viel zu spät, sondern auch nur einmalig gemeldet zu haben – was weder der Wahrheit entspricht, noch etwas an den Tatsachen ändert, dass das Fahrzeug entgegen der vertraglichen Vereinbarung in einem voll funktionstüchtigen Zustand zu sein hat. Aus "Kulanz" (!) haben sie uns bei einem Mietpreis von fast $6,000 gerade einmal $400 erstattet. Auf eine Rückfrage bzw. Richtigstellung haben sie einfach nicht mehr reagiert.

Cruise America verfolgt ein sehr fragwürdiges Geschäftsmodell. Wir warnen ausdrücklich davor, hier ein Fahrzeug zu mieten!

Our experience with Cruise Canada Vancouver was excellent from start to finish. We arrived at the depot several hours earlier than planned and Suresh met with us, he offered us an early check in and upgrade to a brand new larger RV. We were very excited about this offer and happily accepted. We began our seventeen day trip and covered 4200 Km without incident. We thoroughly enjoyed this trip in the RV and would highly recommend Cruise Canada to anyone thinking of embarking on a RV adventure. Thank you to the team at Delta CC who were very professional from start to finish. Cheers, Andrew & Lesley

We rented a Motorhome/RV for two weeks from Cruise Canada collecting in Vancouver. I have to say from start to finish they were fantastic.
We were met by the manager Suresh who had everything we pre-booked organised. He gave us a warm welcome and was very professional....I can't thank him enough.
His staff were also excellent and gave us a thorough handover of the RV. The RV itself was great and had everything we could have asked for....impeccably presented and spotlessly clean. It was very modern and both well equipped and easy to drive.
We returned the RV to the Cruise Canada Calgary depot who were also excellent and very efficient.
I would thoroughly recommend Cruise Canada to anyone thinking of doing a Motorhome/RV trip. We toured Vancouver Island and the Rockies before returning to Calgary. The trip was one of the best I have ever done.
So thank you Cruise Canada and particularly Suresh for outstanding customer service

Wir haben ein Wohnmobil über Canus gebucht. Das abholen bei Cruise Canada ist sowohl in Toronto als auch in Montral weit außerhalb der Stadt, teures Taxi! SCHOCK, noch nie so ein abgeranztes Wohnmobil weder gesehen noch gemietet. Dreckig, Lenkung ausgeschlagen, Bettwäsche lieblos in Plastiktüte, wir haben sie wegen gelber Streifen am ersten Campingplatz erstmal gewaschen. Halterung im Kühlschrank fällt raus, zwei Herdplatten ohne Zündung, Gummipuffer fehlen, alles klappert. Das Besteck einfach in eine Schublade geschüttet, Vorhänge in dunkelbraun gingen nicht ganz auf, es ist immer dunkel. Das Getriebe heult bei ca. 100 km/h. Canusa empfahl den Kontakt zum Vermieter, wir haben die Tour dann ziemlich verkürzt, weil das Fahren so anstrengend war und bekamen eine Erstattung.