Cruise.com Anmeldelser 305

All of a sudden my cruise date was arbitrarilychangedcruises.com tried to tell me that I changed it when I know I did not and I’m not able to do that only cruises.com and carnival can do that.
After an hour on the phone with cruises.com I still could not get an answer to why my cruise has changed I will never use them again they were rude and uncaring

Our family booked two rooms on a MSC cruise in 2018 for March 2020 through cruise.com. It was cancelled due to covid. 6 months later, and we have only received a partial refund. We are still owed over $2000.00. When I call cruise.com, they tell me that there is nothing they can do for us. Please keep this in mind if you make the horrible decision to book through cruise.com. I have called MSC numerous times, and they keep telling me they are escalating the refund. Nothing has happened and I have received zero communication from them. I will never cruise on MSC nor will I ever use cruise.com again.

We booked a cruise to Alaska for the end of July. We had to cancel due to Covid-19. Cruise.com said they would give us 100% refund, but only sent back $600.00. Our trip cost was $2500. We have tried to call them many times, we have emailed them many times, but they will not answer. They still owe us $1700. We even bought the insurance. This was going to be our first cruise and we trusted this company. We were wrong! Now we will be calling Better Business Bureau! And the Wa State Attorney General. There needs to be a class action law suit started. This Co. took our money and booked our cruise through Royal Caribbean.

Would give zero stars if I could. My experience with this company was more than disappointing. First, when booking my family's cruise, we found out later Cruise.com made a mistake on the booking with the cruise line, omitting the Jr. from one of the names. Most importantly, when large volumes of customers started canceling cruises due to the Coronavirus pandemic, Cruise.com stopped answering their phone, making it impossible for many people to cancel their cruises timely and obtain refunds or credits from the cruise lines. I waited on hold for hours at a time and sent emails, because a couple members of my family were elderly and high risk. I was only able to finally get thru to a live person after several days of trying, by entering the prompt that asked if I wanted to book a NEW cruise. I had to leave a message and when the supervisor finally responded to me the next day, she was rude and unprofessional. I was told by then it was too late. So my family spent thousands on our dream vacation and received no credit or refund, except for the prepaid excursions we had purchased directly with the cruise line. I will never use Cruise.com again!

In looking over this site PLEASE, know the difference between CRUISES.COM and CRUISE.com. Cruise.com gave us a great deal, and we appreciate the efforts of Valora, a great sales person. She went out of her way to make sure we had a great price and great service. I have a STRONG feeling that many people who have complained here are talking about CRUISES.COM and NOT Cruise.com. We have nothing but praises for Cruise.com

I had a cruise cancelled because of the Pandemic and have nothing but headaches getting my refund from cruises.com. Royal Carribean was great and refunded everything in a timely manner. Cruises.com has been awful. The person we are dealing with (Emily) has been great so I assume it's the policies from the corporation. I keep getting told wait another 10 days, I'm tired of waiting. I'll never use cruises.com again nor will I recommend the company to anyone I know.

Do not book anything with this company. They want to cheat or steals your money.. cruise was cancelled but say I am not entitled to a full refund as previously stated. I will have to get a lawyer involved with this. Spent 5800.00 for cruise and I expect to get my full refund. Carnival cruise line should not associated with such poor representation. I paid in full with good faith only to be cheated.

this company and cruises.com are not nice people to do business with. they will take advantage of you every chance they get. do not use them. use anybody else, you will be better off.

You have a inside cabin and it doesn't have the gratuities on them. The other have outside cabin and paying alot more money than you are for the inside cabin, so you don't have the pre paid gratuities on the booking.- This is their email to me after we booked and paid 5 different rooms... We were all promised it was included!!!

FYI Friends DO NOT USE Cruise.com ... DO NOT BOOK - Cruise.com will offer you a promotion and then take it away if you do not book an expensive unit. Go directly with the Cruise line for a better deal!!! They have messed up our group more than once and refuse to make it right! The last email telling me, we did not spend enough money??? They say this but take it away... Balcony Blowout: Free Pre-Paid Gratuities + Up To $2,000 Cash Back

Can’t agree more with the others. There is a Cruises.com and Cruise.com. I got confused with the two and mistakenly booked with cruise.com. The agent was rude and the price was different from the one listed on the website and there is no bonus offer Like they advertised. Big mistake!

I don't like this cruise company I will always book directly with the cruise line. They have over 20 min or longer wait time to answer you calls, They give false quotes. WILL NOT USE AGAIN

So far very disappointed.
I have never booked by a cruise company only through specific ships. This was first time. Burt Turlington was our rep. First I specified that we wanted a queen room and quiet. We paid a medallion price and when I went to register the Princess line customer service told me I paid high and got an average room. We had a twin room confirmed and were right by the elevator. Thanks a lot for NOT taking care of us.Then I called you back had to wait and there was nothing you could do. Wow why did I bother

I book all my cruises through Cruise.com. They have always been the best price. They have always honored all the promotions they have offered me and they are great about adjusting the price when it goes lower. I have booked at least 10 cruises through them. Cruise.com is my go to.

This outfit booked me on a cruise with 5 adults in one interior stateroom! When I received the email confirmation and realized what they had done I went directly to the cruise line website and booked 3 rooms for almost the same price. Now, when I call to get a refund of my deposit, they hang up on me.

I booked a cruise with Cruise.com and found it incredibly easy... the experience was great and my parents, who went on the cruise, absolutely loved the trip. From booking to boarding and back, the Cruise.com staff was super helpful and knowledgable. I'm definitely considering booking another cruise for myself in 2020.

FALSE ADVERTIEMENT

Good afternoon, I am writing you today with several concerns about the consultant that sold us our 4 cruise tickets and the perks that we did not get. Our salesperson was Starr Jones and she was very insistent and once we were not going to buy our tickets from her she made promises that she did not keep. She begged us to buy the tickets from her so she could eat her next meal. I understand that we all work for money, but she tricked us and I am very upset about that. I called after t he ticket was bought and she never returned my calls and once I found her she yelled at me many times and then she hung up the phone on me. She is not professional at all and I would fire her in a heart beat. When I called there was a promotion for free wifi, drinks and cirque de soleil tickets, and I got none. We also needed a handicapped cabin and did not receive it either. I have called many times, and calling your company is not a fun or easy task. I assure you that I will never buy from you again and will report you to consumer services and google and yelp, and anyone I can. Every time I call your company I have to wait about an hour to get a human being on the phone, and eventually get nowhere. I called MSC to complain and they said that you buy a block of cabins and it is up to you to give cirque tickets , WiFi and drinks. I keep getting the runaround, and you have already ruined my vacation.

I would like to get what I was promised, everyone that I have told about this deal, has gotten all the deals but me, and I have spend triple due to going on a holiday cruise. What a Holiday it will be. I am traveling with a very sick person that may never again get the chance to see the cirque, and you are taking it away from us. I have no more money to give you, and after spending about $4000, it is the least you an do. Our cabins have not even been assigned, nothing is going right. I would appreciate a phone call to discuss these issues or resolve them better.
Anita

Will not ever use after this one time. Should have checked reviews first. Their pricing is deceptive and they claim it was my fault because I didn’t use one of their phone agents and did not notice at the payment screen that the promotional rate on their search page changed to the non refundable rate code. Rep said I should have noticed and went back, clicked the promotions and read the fine print on the promotions to search for and see that this non refundable rate code was not eligible for the exact promotions Listed through all the steps and posted directly next to prices. AND, were still highlighted in a banner on the payment page between the newly visible new rate code and my credit card info. When I didn’t notice any promos on my confirmation email I called and that’s when I was told it was my fault and couldn’t or wouldn’t do anything. Then the rep got snippy and rude because I let her know that it was deceptive.

Outstanding customer service!!!! Aubrey went above and beyond my expectations. Thank you, thank you, thank you for getting our cabin straightened out with RC!!!!! You rock!!!! Will definitely be using cruise.com again for my travel needs. Ten stars to you!!! "🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

The travel agent that I booked with will not return my messages or calls my trip is in 4 days she sold me an insurance package where I could cancel up to 72 hours I called the insurance because it's a third party I will not be refunded and it's not Insurance to ensure cancellation of the trip so I'll probably lose 90% that I paid out this is all because I had someone that was going with me and backed out and I was waiting to the last minute to maybe possibly find someone else that wanted to go no one told me that I would lose out and now I cannot get the trip back totally screwed

Thanks to cruise.com i and my wife did western Mediterranean cruise with MSC Bellisima from Marseille, 7-14 september 2019, we enjoyed it and cruise.com made beautiful memories for us, there are some cruise websites even our country Iran is not selectable. I am sorry for this type of conception, Thank you again cruise.com!