Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, th... Vis mer
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Every report is filled with fascinating details. They explain, in depth, how they scientifically gained The incredibly accurate results. I learned more about myself than any therapist could offer. I... Vis mer
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I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test fo... Vis mer
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So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate. Would defini... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Kontaktopplysninger
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, USA
- support@crigenetics.com
- crigenetics.com
3,1
Middels
2k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The Cost Is Very Limiting
Your cost of more information is very limiting for senior citizens. It’s expensive to get old and our legacies are valuable! “Every time an old person dies, a library is lost.” More is lost than history. Experience in different circumstances, is an example. A lifetime of dealing with a myriad of situations alone can’t be conveyed in a book and rare is the child or adult that seeks knowledge and wisdom from an elder.
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A discount would be helpful.
11. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Effie! Thank you so much for sharing your thoughts with us and for expressing something so meaningful. You’re absolutely right that the knowledge and experiences of our elders are truly priceless, and we deeply appreciate the value you place on legacy and history.
We understand that cost can be a concern, especially for seniors, and we don’t want that to stand in the way of exploring your story. While our prices reflect the research and technology behind our reports, we are looking forward to offering occasional promotions and discounts to make them more accessible.
I’ve noted your feedback and will forward it to our management team for consideration in future offers. Please feel free to reach out anytime, I’d be glad to let you know when a discount becomes available.
I consider it a rip-off.
Completely at variance with Ancestry, 23 and Me, and Geno 2.0. Some references make no sense at all, and the ancestries identified seem to have little or no use. Outside of the few reports in the basic package everything else is extra cost. Some reported traits are the opposite of actual ones.
10. oktober 2024
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Svar fra CRI Genetics
Hi Dan,
Thank you for sharing your honest feedback. We truly understand your frustration, and I’m sorry to hear that your experience didn’t meet expectations.
Our ancestry and trait reports are based on CRI Genetics’ own proprietary algorithms and reference databases, which may differ from other companies such as Ancestry, 23andMe, or Geno 2.0. Because each company uses its own population samples and statistical models, it’s normal for results to vary between providers.
As for the traits, they are based on genetic correlations identified through peer-reviewed studies. However, genetics is only one piece of the puzzle, lifestyle and environment can also strongly influence how traits appear in real life, which can sometimes make your results seem opposite from experience.
We appreciate your comments about pricing and report clarity as well. Feedback like yours helps us continue improving the quality and value of our reports. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can take a closer look at your results or explain any part of the reports in more detail. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
their customer support is awesome
their customer support is awesome, they solved all the mistakes were made in the label/results immediately, and in very professional matter if you ask me.
90% of the "health" results were completely opposite of what is actually true.
my main issue would be that the maternal haplo (and the reason i took the test in the fist place), is completely off. It showed that my Great grandma was (way) East Asian, and i met her, she was not...
also, the chart for the "recent analysis" is well made and easily understandably, the maternal haplo, is not (in my opinion).
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you again for taking the time to share your experience—we’re truly grateful for your feedback!
We’re so glad to hear you had a positive interaction with our Customer Support team. Your kind words mean a lot to us!
Regarding your health report results and maternal haplogroup concerns, we’d like to provide some helpful context. It's completely valid to have questions, and we’re here to support you every step of the way.
Why Your Health Reports May Not Match What You Know
1. Environment and Lifestyle
Even with a genetic predisposition, your lifestyle, diet, and environment play a big role in how those genes are actually expressed in your body.
2. Traits Are Influenced by Multiple Genes
We focus on key gene markers supported by scientific research. However, many traits are impacted by a combination of genes—some of which may not yet be fully understood.
3. Genes Can Be Switched On and Off
Through epigenetics, we know that genes can activate or deactivate over time due to stress, diet, and other life changes. This means that even if you have a certain gene, its effect can vary depending on how it’s expressed.
We also understand your concern regarding the maternal haplogroup report. These results are based on ancient DNA markers that trace deep maternal ancestry—often spanning thousands of years. This means the origins identified may not reflect recent generations or the physical appearance of more immediate family members.
That said, if you'd like us to review your maternal haplogroup results more closely or provide clarification, we’d be more than happy to help.
You can reach us through any of the following:
Email: support@crigenetics.com
Live Chat: Available on our website
Phone: 1-800-571-9216
Facebook Messenger: @CRIGenetics
Thank you again for being part of the CRI Genetics community. We value your trust and look forward to assisting you further!
Not real sure
Not real sure my results are accurate as me and my sibling have very different results as well as my mother’s brother.
I feel duped and disappointed.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you for reaching out and sharing your concerns—we completely understand how important it is to feel confident in your DNA results, especially when comparing them with close family members.
Even siblings with the same parents can have significantly different results because each person inherits a unique combination of DNA from both parents. In fact, siblings only share about 50% of their DNA on average, which can lead to noticeable differences in ancestry composition.
As for your uncle, differences may also appear depending on which side of the family certain traits or ancestry are passed down from.
That said, we never want you to feel disappointed or unsure. We’d love the opportunity to take a closer look at your results and help clarify anything that may seem confusing.
You’re welcome to reach out to us through any of the following:
Email: support@crigenetics.com
Live Chat: via our website
Phone: 1-800-571-9216
Facebook Messenger: @CRIGenetics
We’re here to help and would be happy to assist you in understanding your results better. Your trust means everything to us, and we truly value you as part of the CRI Genetics community.
Few details and $100 for parent haplo…
Few details and $100 for parent haplo groups is a rip off
3. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi James! Thank you for your feedback. We are sorry to hear you feel that the haplogroup reports didn’t provide the level of detail you were expecting. Haplogroup reports trace deep ancestry lines that go back thousands of years, showing the migration paths of your paternal or maternal lineage. Because these reports focus on very ancient genetic history, they may feel less detailed when compared to more recent ancestry breakdowns.
That said, the science behind haplogroups is very precise and offers a unique look into the ancient origins of your DNA. We truly value your perspective, and I’ll be sure to share your comments with our team as we work on ways to make these reports feel more informative and engaging.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I am sorry I spent the money I did on…
I am sorry I spent the money I did on this tool to get more information on my DNA. I do not think it is very accurate and the reports and hard to read. I really thought this would be more tailored to the individual rather than say you may have a tendency of being allergy to xyz. I thought it was more of a scientific tool.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hello Judith! Thank you for sharing your honest feedback. We are sorry to hear that the reports did not meet your expectations. Our goal is to provide both ancestry insights and genetic trait information based on scientific research. While some traits may feel broad, they are generated from well-studied genetic markers, which can sometimes result in generalized findings.
We understand you were hoping for something more individualized and scientific in detail, and your perspective is very valuable to us. We'd be happy to walk you through your results so you can see how the information connects to your unique DNA profile, and also point out where more detailed insights can be found in your account.
Your feedback helps us refine how we present our reports to make them clearer and more meaningful. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
The report is super generic and if you…
The report is super generic and if you think your report includes your health, you have to pay more.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hello Maria! Thank you for sharing your thoughts. I understand how it can feel disappointing if the report seems too general. As to what you have said about the reports being too vague, please know that we value our accuracy over precision, and so the chosen regions/ information allows us to have our 90%+ accuracy rate. But as our algorithm is constantly improving, being able to provide state of the art ethnicity estimates that are not only accurate but highly precise is one of our top priorities. If we get to provide you with a more detailed breakdown of your results, we will surely let you know via email.
To clarify, the ancestry and traits reports included in your kit are part of the standard package. Some additional health-related reports are available separately, which is why you may have seen an option to purchase more.
We truly value your feedback, as it helps us improve both the way we present our reports and how we set expectations from the start. If you’d like, I’d be happy to walk you through what is included in your current package and what additional options may be available. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
The results were very interesting
The results were very interesting, some already known ancestry and new surprises. I’m pleased to have joined. Thank you.
29. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you so much for sharing your experience! We’re thrilled to hear that you found your results both interesting and insightful, and that you discovered some new surprises along the way. We truly appreciate having you as part of our community and look forward to supporting you as you continue exploring your ancestry!
More useful information
More useful information. Telling me i may have a sweet tooth according to my DNA is useless. I already know that
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Rico! Thank you for sharing your thoughts. We understand that some traits, like having a sweet tooth, may feel obvious or already known. These reports are meant to highlight how your DNA can influence everyday traits, some may confirm what you already experience, while others might reveal patterns you hadn’t considered.
Your feedback is valuable, and we’ll keep it in mind as we continue working to make our reports more insightful and meaningful. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 should you have any questions. Have a great day!
I only wanted relatives
I only wanted relatives, and you have bombarded me with cost that I do not want. I would not give you a 1 star if anything else was available.
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you for your feedback—We're sorry to hear you feel overwhelmed by the information and costs.
You can always unsubscribe from our marketing emails if you prefer not to receive additional offers.
Since our promotions and offers can vary daily, please feel free to send us a message anytime via email, phone, chat, or Facebook Messenger. We’re happy to provide you with the most current information and assist you directly.
I was really impressed with how fast my…
I was really impressed with how fast my results were returned - and the amount of knowledge I gained from the videos I was sent.
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Rondi! Thank you for sharing your feedback! We're glad to hear you were pleased with the speed of your DNA results and found value in the ancestry reports. If there's anything else we can do to support your experience, please let us know! You may reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. Have a great day!
Excellent customer service
Excellent customer service, polished presentation, great information and organization, especially that detailed timeline! If you could refine or expand that...chef's kiss!
18. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Michael! Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and informative experience with our service. It’s great to know that the detailed information and expanded options met your expectations. Rest assured that we continue to update our algorithm and database to help improve our services as well. Have a great day!
Enjoyable
I enjoyed reading all the things that’s NOT on my DNA. I’m excited to see the family tree
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
We're so glad to hear you're enjoying your results — it’s always exciting to explore the unique traits that make you you!
We're thrilled that you're looking forward to the Family Tree feature. It's a great way to dive even deeper into your ancestry and see how everything connects.
Thank you for being part of the CRI Genetics family — we’re honored to be part of your DNA discovery journey!
Only good for ancestry
I liked knowing my ancestry. That was super fun. However, I wanted to know different health data and it was interesting how they told me I was allergic to certain things like cats and I am not. I have never had a problem with cats. There was just stuff in there telling me how I supposedly like to do things a certain and none of them were true.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you so much for your feedback — we're glad to hear you enjoyed exploring your ancestry! It’s such a fascinating journey.
Regarding your health and trait reports, we understand how it can be surprising when the results don’t fully match what you’ve personally experienced. Meanwhile, we’d love to share a few helpful insights into why that might happen:
1. Environment & Lifestyle
While your DNA provides a blueprint, the way your genes are expressed can be influenced by your environment, lifestyle, and overall health habits. These external factors often play a major role in shaping the final outcome.
2.Traits Involve Multiple Genes
Most traits aren’t determined by a single gene. Instead, they are influenced by multiple genes working together. While our reports analyze key markers that science has linked to specific traits, there are still other genes involved that may affect your individual experience.
3.Genes Can Switch On and Off
Throughout our lives, certain genes can become more or less active due to a process called epigenetics. While your DNA sequence remains unchanged, chemical signals in your body can cause some genes to “turn on” or “off,” impacting how they function. This can explain why you may have a gene for a trait (like an allergy) without actually experiencing the symptoms.
We truly appreciate you being part of the CRI Genetics family, and your feedback helps us grow and continue delivering meaningful insights.
I enjoyed most of the reports
I enjoyed most of the reports. I had a couple of surprises and confirmed much that I already suspected. I enjoyed reading the other reports and I really like that my ID is private and not shared. The pre results messages were plenty, concise and sometimes really interesting.
On another note, I did reach out and never heard back about the possibilities of going back on my father's line, not just my mother's line. Maybe I missed the reasoning in one of the emails. Would that be possible?
Thank you!
ps: Thanks GRI Genetics for the speedy follow through on my question! I look forward to our next steps together!
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed most of the reports and that they helped confirm some of your suspicions while also providing some exciting surprises. It’s also great to know that you found the pre-results messages interesting and that you appreciate the privacy—your trust is important to us!
Regarding your question about exploring your father’s lineage, we're happy to help with that! Please reach out to us via email, phone, chat, or even Facebook Messenger, and we’ll guide you through the options available to help you explore your paternal line in more detail.
Very little information is provided…
Very little information is provided unless you buy additional reports.
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you for sharing your feedback with us. We completely understand your frustration with feeling like the available information doesn’t go as deep as you'd like without purchasing additional reports. We strive to offer valuable insights, but we also aim to provide an affordable starting point for all of our customers. Our additional reports are designed to offer more detailed and specific information for those who want to explore their ancestry and genetics further.
That said, we genuinely appreciate your input, and we’re always working to improve the user experience.
The report I received was completely…
The report I received was completely wrong. CRI Genetics was not accepting that their analysis was wrong, even though I contacted them several times. Totally disappointed.
21. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hello! We’re very sorry to hear about your disappointment and that your results didn’t match your expectations. DNA testing can sometimes feel confusing, especially when the findings don’t seem to align with family stories or records. Our reports are based on comparing your DNA to reference populations, which can sometimes highlight deeper or less-documented ancestry.
That said, your trust matters to us, and we’d be happy to review your case again to help clarify your results and address your concerns more thoroughly. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
The service was extremely timely and…
The service was extremely timely and efficient. Everything was presented clearly with plenty of detail. I also appreciated that there were expanded information options available if I wanted to dive deeper. Overall, a very smooth and informative experience!
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and informative experience with our service. It’s great to know that the detailed information and expanded options met your expectations.
This is such a rip off!
This is such a rip off!! I know my family’s heritage from the family tree and genealogy. I also done a different dna test years ago with all of my sisters and it was spot on but this one is so far off it’s not even funny. I am SO disappointed! If this company can’t even get my heritage right how can I trust it with anything else? Such a waste of time and money!!
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Erin! We are truly sorry to hear that you’re feeling this way, and we completely understand your frustration. DNA results can sometimes feel confusing or even surprising, especially when they don’t seem to align with what you already know from family trees or previous tests.
Please know that our analysis is based on your unique genetic markers and compares them to our extensive reference populations, which can sometimes produce results that differ from other companies due to variations in databases and algorithms. This doesn’t mean your results are incorrect, just that they are interpreted through a different scientific model.
If you’d like, we’d be happy to review your report with you, explain how your results were generated, and help you better understand why they may differ from other tests. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
It was approximately 95% accurate.
It was approximately 95% accurate.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you for sharing your feedback! Our reports are designed to provide research-grade insights with a confidence level of over 90%, so it’s great to know they aligned closely with your expectations.
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