Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, th... Vis mer
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Every report is filled with fascinating details. They explain, in depth, how they scientifically gained The incredibly accurate results. I learned more about myself than any therapist could offer. I... Vis mer
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I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test fo... Vis mer
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So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate. Would defini... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Kontaktopplysninger
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, USA
- support@crigenetics.com
- crigenetics.com
3,1
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Theircresults are incorrect and their customer support is insulting
Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, the other tests and my research indicated more than 60% of my ancestors come from one country; CRI says I have no DNA from there.) When I questioned them, they told me they don't make mistakes. After multiple questions, they agreed to look into it. That was three-months ago and there has been no follow up nor have they responded to my requests for updates.
This is not a trustworthy company.
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hello Katherine! We are truly sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We completely understand why you would be concerned when your CRI Genetics results differ significantly from both your genealogy research and other DNA tests you have taken. We also apologize if any previous interaction made you feel dismissed or unheard.
Please know that genealogy and genetics are not always the same thing. Genealogy follows documented family history, such as names, locations, and family records, while genetic ancestry estimates are based on inherited DNA patterns and statistical comparisons to reference populations. Because of this, it is possible for DNA results to differ from known family history or from other testing companies, especially since each company uses different databases, population samples, and interpretation methods.
For example, a family line associated with one country through records and identity may genetically overlap with neighboring populations due to centuries of migration, border changes, and population mixing. Different companies may categorize those same DNA markers differently.
That said, we completely understand your concern regarding the level of difference you described, and we would genuinely like the opportunity to revisit your case and check the status of the review request that was previously submitted.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
This site told me nothing that I didn't…
This site told me nothing that I didn't already know. I warn anyone NOT to use this company. You will be very disappointed.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience did not meet your expectations. We always aim to provide meaningful and valuable insights, and we appreciate you letting us know your thoughts.
May we kindly ask what specific information you were hoping to see in your results? Your feedback will help us better understand your expectations and improve our reports and customer experience.
They give random results that don't…
They give random results that don't make sense and don't even give reasoning. Not even possible, terrible.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hello Roza! We’re sorry to hear that you feel this way about your results. DNA ethnicity estimates can sometimes seem unexpected or confusing because they are based on genetic comparisons, ancient migrations, and statistical modeling rather than recent family history alone.
We would be glad to further review your reports and explain the results in more detail. We have also sent you an email so we can better assist you directly and look into your concerns further.
Please reply to our email with any specific parts of the report that you feel do not make sense so we can review them with you.
Waste of money.
First of all I was very disappointed I had to pay import fees on this - I did not realize it wasn't Canadian. Second - I had to request the return label as my kit did come with one. I paid extra to have the report expedited and now my dashboard says it could take 30 - 60 days to get any Relative Finder matches.
The report I received has no personal information, I already know what colour my eyes are and what shape my nose is. The ancestry information is extremely vague and I quite disagree with it knowing my own ancestry quite well. I feel this was a waste of time and money.
The only positive comment I have is that when I needed to contact customer service in the beginning they were very prompt and helpful.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Lisa! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the import fees, return label process, turnaround expectations for Relative Finder, and your report results.
We completely understand how frustrating this must feel, particularly after paying extra for expedited processing. Please note that expedited processing applies to the laboratory processing of your DNA sample and report generation. Relative Finder matching, however, takes an additional 45 days to be completed from when your ancestry reports were completed or when you opted in for genetic matching.
At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results, we would like to review the details associated with your account and kit registration so we can better understand what may have happened.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204.
We truly appreciate your positive comments about our customer service team and would welcome the opportunity to further assist you and review your concerns in detail.
We look forward to hearing from you and working toward a better resolution for your experience.
Thank you!
Thank you for the simple, clear process instructions, process notifications, quality checks and clear communication. I love your respect for and offerings for privacy protections. Also love the number of result report availability!
14. mai 2026
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Svar fra CRI Genetics
Hi Jeanette! Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that you appreciated the clear process, communication, privacy protections, and wide range of reports available. We truly appreciate your support and are grateful to be part of your journey!
This does not deliver accurate…
This does not deliver accurate information. Nor does it deliver the accurate testing paid for. I still have NOT received the 10 famous people, and the relative finder has delivered 0 relatives.
30. april 2026
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Svar fra CRI Genetics
Hello Rachelle! We’re sorry to hear about your experience. Regarding the Famous People report, the results depend on the number of famous individuals currently available in our registry that match your specific haplogroup. As for the Relative Finder, matches will only appear if genetic relatives in our database have also opted into the matching feature.
We’d be happy to look into your account specifically and answer any concerns you may have. Please reach out to us directly by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can review your account and reports in detail and assist you further.
Every report is filled with fascinating, accurate detail!
Every report is filled with fascinating details. They explain, in depth, how they scientifically gained
The incredibly accurate results. I learned more about myself than any therapist could offer. I not only learned what I am, but why I am and how I can use the information to better myself. I expected several reports to come in, but they give hundreds. I receive them almost everyday. I'm blown away by the accuracy!
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Sheri! Thank you so much for sharing your experience! We’re thrilled to hear that you’re finding the reports both fascinating and insightful. It’s great to know that the level of detail and the ongoing updates have helped you learn more about yourself in a meaningful way.
We truly appreciate your support and are glad the reports are meeting and even exceeding your expectations. If you ever have any questions or want help exploring more of your results, feel free to reach out anytime.
Do not buy from this company
When you buy the genetic test, just know that you will then have to pay even more than you paid for the test to actually access the data you are after. It is a bait and switch tactic.
If you do end up spending the extra $169 for the health data, just know that it is laid out in an incredibly unintuitive fashion, and finding actual information vs derived nonsense is extraordinarily difficult.
I do not recommend this company.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi David! Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that all reports included in your original purchase are fully accessible once your results are completed, and there should not be a need to make additional purchases to access what was already paid for. If anything appeared locked or unclear, we’d truly appreciate the opportunity to review your account and make sure everything is properly available to you.
We also acknowledge your comments about the report layout. We’re continuously working to improve the clarity and usability of our platform, and feedback like yours is very valuable in helping us do that.
If you’re open to it, please reach out with your account details by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Smooth and informative experience…
Smooth and informative experience discovering your ancestry and health markers, I would recommend it, especially for beginners😊
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Natalia! Thank you for your kind feedback. We really appreciate it. We’re glad to hear you had a smooth and informative experience exploring your ancestry and health markers. It’s great to know you would recommend it, especially for beginners, as that’s exactly who we aim to make the experience accessible for.
If you have any questions as you continue exploring your reports, we’re always here to help.
Ansestery report was good
I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test for silly things & things that are obvious that I didn't need to pay extra for like if I have blue or brown eyes, if I am likely to smell asparagus in urine.. I wish the health report told me more serious health concerns that really matter. I was happy with the ansestery reports but I don't think the silly things it tells you about your "health" was worth it.
2. april 2026
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Svar fra CRI Genetics
Hi Kim! Thank you for your feedback. We’re glad you enjoyed discovering your ancestry results and the surprises they revealed.
Our reports are focused on ancestry and wellness insights rather than clinical or diagnostic genetic analysis. That’s why some traits may feel more light or familiar, as they reflect general inherited characteristics rather than medical conditions. Currently, our health reports include 100+ insights across categories such as traits, nutrition, wellness, allergies, metabolism, and diet, all aimed at helping you better understand how your DNA may influence your overall lifestyle and well-being. That said, medical DNA testing is part of our future development plans as we continue to expand and improve our services. We’d be happy to add you to our mailing list so you’ll be notified when this becomes available.
Should you need further clarification with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
So far, so good.
So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate.
Would definitely recommend to anyone wanting more than just a typical "pie chart" background story. CRI Genetics was the right choice for me.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Robert! Thank you so much for sharing your experience. We really appreciate it. We’re glad to hear that your results have been informative and even surprising in a good way. We also truly appreciate your recommendation and your feedback about the value compared to a typical ancestry breakdown. That means a lot to our team.
If you have any questions as you continue exploring your reports, we’re always here to help.
It’s difficult to understand the…
It’s difficult to understand the results given in this website need a better more simplified explanation of exactly what the test results found
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Lee! Thank you for your feedback, and we understand how the results can feel a bit overwhelming at first. Our reports are designed to provide detailed genetic insights, but we recognize that some sections can be complex without additional context. We appreciate your suggestion for a more simplified explanation, and we’ll be sure to share this with our team as we continue improving the user experience.
In the meantime, we’d be happy to help break down your results in a clearer, more straightforward way if you’d like. Please send us a private message on this page with your email or reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204.
We’re here to help make your results as understandable and useful as possible.
CRI Genetics is a total bait-and-switch operation
Do not use CRI Genetics! I felt totally ripped off. The results were inaccurate, the database is severely limited, and they trick you into buying 'credits' ($20 each) to unlock results after already paying a high upfront cost. No raw data download for other platforms, and no real customer support. A total bait-and-switch operation.
22. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hello WhitneyBerry! Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your frustration.
We’d like to clarify a couple of important points. All paid reports are fully activated once your test results are completed, and there should be no requirement to purchase additional credits to access what was already included in your original order. If anything appeared locked or unclear, we’d be more than happy to review your account and make sure everything you paid for is properly accessible.
Regarding raw data, we understand how valuable that can be for some customers. At this time, we do not offer raw data download or upload. This decision is based on our commitment to protect your privacy and ensure the confidentiality of your DNA information, maintaining strict security standards to prevent any potential misuse or data breaches.
We also take concerns about accuracy and support very seriously. If you’re open to it, we’d appreciate the opportunity to look into your results and experience in more detail so we can address your concerns directly. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Waste of money.
Not worth the money my husband and I paid. We purchased the most expensive plan they had and mostly all of the health and wellness section is locked. Don't use this site. Waste of money.
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Mayra! We're really sorry to hear about your experience. That’s definitely not what we want for you. To clarify, once your test is completed, all reports that were included in your purchased plan should be fully unlocked. What you’re describing doesn’t sound right, and we’d like to look into this right away.
We will review your account and reports to ensure that everything you paid for has been properly activated. If anything is missing or incorrectly locked, we’ll make sure it gets resolved as quickly as possible.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Was excited to learn about my ancestry
Was excited to learn about my ancestry. SO detailed! I am so happy I found this company. Thank you! A++++++
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you for the amazing feedback! We’re so glad you had a great experience and found your ancestry results detailed and meaningful.
Tell people of Black Hebrew ancestry…
Tell people of Black Hebrew ancestry the truth of lineage starting in the Americas and stop telling INDIGENOUS black Americans they came from Africa when you can visually see the PHENOTYPES don't even match. Africans are HAMMIT'S we in the Americas are the TRUE SHEMITTES did you think the TRUTH would stay buried forever. You're test results need to be expose along with the other genetics companies need to be exposed possibly for test results not being truthful and inaccurate INTENTIONALLY hiding BLACK AMERICANS TRUE IDENTITY.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Thank you for sharing your thoughts. CRI Genetics uses established genetic markers and peer-reviewed scientific methods to analyze ancestry. Our reports are based on DNA comparisons with global reference populations and are designed to reflect genetic lineage, not cultural or personal identity narratives. We’re committed to providing accurate, science-based results.
At this time, DNA testing is not able to identify specific tribes. This is because current genetic science cannot reliably distinguish between individual Native American tribes at that level of detail.
We are continuously improving our research, and if future scientific developments make it possible to identify tribal-level ancestry with confidence, we do plan to include those updates in your results.
Svar fra CRI Genetics
So glad you made it in time!
We've had nothing but problems even…
We've had nothing but problems even getting our tests to wherever they go to be tested. Stupid me never thought that there would be problems getting our tests back across the boarder into the USA. I know this isn't a CRI issue but it is worth considering if you live outside of the States. Although all the customer service people were fine to deal with, we have had so much trouble getting new kits plus paperwork. Finally, we thought everything was going OK, but one test is being returned again. It's nearly 3 months since I ordered the kits! I have a feeling that I wasted my money on this company.
Update. We requested our money back and within a week we were refunded.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hello Dee! Thank you for sharing your experience, and we're really sorry to hear about the ongoing delays and frustration you’ve had. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you.
We do understand how the issue with shipping has impacted your overall experience with us. We'd be happy to personally review your order status and see what is going on. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Did they really run my DNA?
First of all my results were totally wrong. I've had my DNA tested twice before. With this kit, I was told my estimated time was 6 to 8 weeks for results. I mailed in my kit and received the email that they had received it and would start working on it. One week later my results were in. One week? They either have no business and no kits too process, they did not test my DNA or have a secret way of processing DNA that the FBI and other agencies don't know about that speeds up the process. I really feel like I was scammed. The reports you get for the original amount you pay are very limited and very generic. Then you have to pay more to get a membership and buy credits to get the other important or interesting reports. Very bad business practice. Not upfront about what reports you actually get without paying more and the fact my results and the time it took to get them was very suspicious. Find a different place to buy a kit and test your DNA.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Jan! Thank you for sharing your concerns, and we're sorry to hear you feel this way. We understand why the turnaround time and the structure of the reports may have seemed confusing or unexpected.
To address your main concern first, yes, samples with your DNA was absolutely processed and tested. Once your sample is received in the lab, the actual processing time can vary depending on lab capacity, batching of samples, and the progress when your kit arrives. It will also depend on how complex your DNA samples are, which can result in faster-than-expected turnaround times than the 6-8 week timeframe being given. This does not mean the sample was not tested.
As for your concern about the reports and pricing structure, we understand your frustration. The initial report includes core ancestry insights, while additional reports (such as more detailed traits and health-related insights) are optional enhancements that some customers choose to unlock.
We’re sorry to hear that your experience did not meet your expectations. We do take feedback seriously and are always working to improve clarity around what is included upfront versus optional add-ons.
If you would like, we’d be happy to review your specific results with you and go over them in detail to address any inconsistencies you’re seeing. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
This is an expensive way to find out…
This is an expensive way to find out funny information such as if you are prone to hiccups, however not medically useful information.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra CRI Genetics
Hi Sherry! Thank you for your feedback, and we're sorry to hear that the experience did not meet your expectations. We understand that some of the trait information may feel lighthearted, and we appreciate your perspective on its usefulness. We also tried to reach out to you via email to follow up and better assist with your concerns.
If you’d like to discuss your report in more detail or have any questions about your results, please feel free to reach out to us by sending us an email to support@crigenetics.com
or calling our customer care team at USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve.
Have a great day!
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